I stayed one night. When I got into the room I was really surprised as to how clean and well maintained it was. However the only negative would be the toilet ran all night but when I reported it the next morning the staff was very concerned and apologetic about the issue.

Nice property, well kept and quiet.

Stayed in February 2024

Everything was fine and good. At the time the ice machines weren't working so we had to go downstairs to get it from the desk and they made it enjoyable still.

I liked the staff and how they were cool and laughing with us. The first room we had didn't have the heat working so they moved us before we got situated.

Stayed in February 2024

It was clean and good for the price

Stayed in February 2024

Didn’t like that the faucet in the shower broke on the first shower, however they were super quick to acknowledge it and fix it (but it hints to me there needs to be more proactive maintenance assessments in the rooms when cleaning them). Nor having the room key only set for one night. Attention to detail is important. The place needs a little work, lobby toilets were out of order.

The location was great. It's right next to the light rail network, which made it easy to get into Charlotte for sightseeing... A number of breweries just up the road etc, and close to the airport. The room was a really good size with a fridge and microwave. Comfortable bed, clean linen. The staff were all super friendly. Free coffee in the lobby was great and they were more than happy to store our bags until check-in as we arrived early morning. They offered us an early check-in but we didn't need it.

Stayed in February 2024

Neighborhood is a tad sketch in places, but I'm usually going to the bar next door or as on this occasion getting a ride share to elsewhere anyway. CMPD is usually somewhere near anyway. You can safely walk around to food and such. Skyland is an easy walk and has great comfort food. Tryon House is just across Old Pineville Road and is great for Meat & 3 fare. Plus plenty of fast food nearby.

This is a former Four Points by Sheraton. This service is much more limited now, but it's still nice enough. It had just been fully renovated not too long ago So it's fine inside.

Stayed in November 2023

great location, comfortable beds

Stayed in December 2023

Location of the hotel was kind of difficult to move around with main traffic on the road. Bathroom was small

Good value for what I needed. Not the normal hotel I would stay but was ok

Stayed in December 2023

No breakfast served ,

I liked the stuff, the beds , quiet , close to the airport too . I will recommend this hotel to a friend , when I checked in it was easy and the girl was very sweet and helpful.

Stayed in January 2024

No breakfast, hallways reeked of pot. Toilet had no lid. Room had no phone.

Bed was very comfortable. Staff was super friendly and helpful.

Stayed in January 2024

The shower could use some work. It was kind of difficult to get the shower working.

The room was a good size with lots of space.

Stayed in January 2024

Location in an area of gentrification- - actually fun, but would feel a little safer if outside were even more lit at night.

Friendly, nicely renovated. Large room.

Stayed in January 2024

The beds could have been larger. I believe they may have been a full size or maybe I could be wrong. The toilet was a little low and the TVs didn’t work properly.

Both young ladies at the front desk during morning shift and night shift gave the best customer service I have ever experienced thus far at a hotel. They were kind, knowledgeable, willing to help, and very polite. This hotel experience was great for our homeschool field trip!

Stayed in January 2024

Dog barking all night.

Beautiful design. Impressive decor.

Stayed in January 2024

There was no breakfast. Coffee was available.

Stayed in January 2024

Small bathroom, no phone

Roku and location

Stayed in January 2024

Comfortable

Stayed in November 2023

No regular tv

Very friendly and helpful staff

Stayed in December 2023

The whole property smelled of marijuana. Now in my younger days I would of enjoyed that. However I'm at Grandpa age. Also there was no remote control in the room. Had to ask for one.

Clean and comfy. Pet friendly.

Stayed in December 2023

The only draw back is that you have to use the ROKU for the tv to work. You have to sign into all of your apps. If you have a firestick, you can connect, but there will be no volume...weird. We tried on both tvs.

The room was VERY clean and spacious! The front desk attendant was nice. Nice location as well.

Stayed in December 2023

Good location

Stayed in November 2023

The surprise $75 hold on my card for 7 days for room cleaning. Also the staff was far from welcoming. Had a problem with me asking why a hold for cleaning.

Close to airport

Stayed in November 2023

Customer service

Stayed in November 2023

Staff was great and super helpful with local advice.

Stayed in November 2023

I didn't like that they didn't offer breakfast.

I like the cleanliness and the staff was very helpful.

Stayed in November 2023

The toilet didn’t have enough pressure, I had to hold the handle down in order to flush it. Other than that it was great.

Every thing in the room was nice and clean, the smell was very pleasant, the staff greeted me with curiosity, and very polite. I will come back on my next visit to Charlotte.

Stayed in November 2023