32 East 32nd Street, New York, NY 10016, United States of America
#387 of 418 hotels in New York
Guests' ChoiceBased on 548 hotel reviews
6.8Cleanliness
7.3
Comfort
7.3
Location
8.5
Facilities
6.8
Staff
7.8
Value for money
6.8
Free Wifi
6.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 30, 2024
Rebecca
AustraliaThe interior was outdated and the aircon was very noisy.
The room had adequate facilites.
Stayed in May 2024
Reviewed: May 13, 2024
Katrina
IrelandI would have liked when the cleaning lady cleaned my room that she put new refreshments (tea, coffee and milk)on my tray as I ran out and I had to ask reception for more. I would have liked some furniture on my balcony as I was lucky to have some nice weather and would have liked the opportunity to sit out in the sun.
The location was good, the bed was comfortable, room and bathroom were very clean. I had an issue with the toilet as it was leaking but I have to say as soon as I brought it to the attention of the guy on reception, he had it dealt with right away.
Stayed in May 2024
Reviewed: April 28, 2024
Caroline
Irelandlocation
Stayed in April 2024
Reviewed: March 4, 2024
David
AustraliaConstruction noise
Location Value Warmth
Stayed in March 2024
Reviewed: February 17, 2024
Xaviër
SwitzerlandMaybe the styling and the application of the room. Some were and then some weren't stylish or functional.
The location and how it's near the train areas and pretty close to time square.
Stayed in February 2024
Reviewed: January 26, 2024
Rorymcpeake
CanadaFor the price the place was great
Great location, solid price and staff were friendly
Stayed in December 2023
Reviewed: December 22, 2023
Jiye
United States of AmericaOne of the staff member who came to show how futon bed works was very nice and accommodating. He made the stay well worth it.
Stayed in December 2023
Reviewed: December 9, 2023
Pasqualina
United KingdomThe bed wasn’t very comfortable it had a dip in the mattress.
The location was good. Confused about the north and south tower I was expecting one hotel not 2.
Stayed in December 2023
Reviewed: October 13, 2023
Abdul
United States of AmericaNo breakfast
Location was great, hotel is a value for money type hotel with old New York fixtures but functional overall
Stayed in September 2023
Reviewed: September 20, 2023
Laura
ItalyThe balcony
Stayed in September 2023
Reviewed: September 6, 2023
Ganna
United States of AmericaThey charge you $75 for a one-hour late checkout option. I may be spoilt by I am used to getting that for free. If you charge $75, at least offer 2-3 hours :)
Not our first time staying here, and we always love it. The room is spacious and has a kitchenette. The location is perfect (walking distance to great dining places and sights), the terrace is just cool!
Stayed in September 2023
Reviewed: September 4, 2023
John
IrelandHotel is the two parts (one on either side of the street) we were in the smaller one and did not know of the other part until we were checking out, more space and facilities incthe other part.
Location brilliant, close to Empire state building in the heart of Manhattan.
Stayed in August 2023
Reviewed: August 21, 2023
Jason
United States of AmericaI would’ve preferred to of been in the main building as opposed to the location across the street but all in all it is a decent room
Well, it’s a great hotel, and a great location and the value is fair. It’s not completely outrageous.
Stayed in July 2023
Reviewed: August 13, 2023
Da
United States of AmericaI didn’t like how there was one elevator that broke and I had to wait 30 mins only for me to still have to walk up 11 flights of stairs. I also didn’t like that I found stains of the quilt that was provided for me. Stains like food stains period stains it was disgusting
I liked the balcony aspect of the room. I also like the space of the room.
Stayed in August 2023
Reviewed: July 31, 2023
James
United States of AmericaThe fact that the reception desk was always busy when I called. But yet when ever I was in the reception the person on duty was never on the phone. A colleague staying at the hotel said he had no problems contacting reception when he called. Which leads me to believe there's a problem with the phone in room 804.
The reception desk was busy every time I called, room 804. I reported that the floor of the shower was moving / soft underfoot, room 804. It maybe rotting out. The guy on the reception didn't seem to be concerned or appreciate the information, but may have noted it down. I couldn't tell due to his lack of interest.
Stayed in July 2023
Reviewed: July 24, 2023
John
United States of AmericaSink was clogged. Shower was adequate but also needed repairs. Lightening was poor. Small upgrades by management could make the experience a boutique hotel instead of basic lodging.
Large rooms by NYC standards. Very private and quiet. Beds were comfortable. Room was clean
Stayed in July 2023
Reviewed: July 16, 2023
Mike
United States of AmericaThe air conditioner was defective they had engineer come up but only temorarily fixed so due to the heat and humidity we were sweating uncomfortably. Place was sold out and we were not able to be given a room w A/C bummer
I loved the sushi spot and the hip atttitudes
Stayed in July 2023
Reviewed: July 16, 2023
Mike
United States of AmericaNot allowed to split
All good
Stayed in July 2023
Reviewed: June 4, 2023
Tim
United States of Americarooms with kitchen are big.
Stayed in June 2023
Reviewed: May 14, 2023
Luc
FranceThe AC in the room (16th floor) was not operational.
Location is good, staff is friendly.
Stayed in April 2023
Reviewed: May 6, 2023
Duane
United States of AmericaClean and quiet
Stayed in February 2023
Reviewed: April 30, 2023
Rick
United States of Americathe view. we booked a room with a balcony in hopes of a decent view. not the case just a view of what looked like a dungeon and pigeon crap.
location and the first hotel I’ve had in New York that the A/C actually worked
Stayed in April 2023
Reviewed: April 28, 2023
Pierre
CanadaIssue with booking process. For unexplained cause my 2 bookings were on 1 different names, none of them was my name. The staff resolved the issue ver nicely
Very friendly staff. Very good location.
Stayed in April 2023
Reviewed: April 11, 2023
Marjorie
United States of AmericaWe booked a room with a kitchen but were given one without. When I inquired, they said there had been a maintenance problem with the room we should have had. Problems happen, but it would have been nice if they had informed us and given us a partial refund before I asked. When I did inquire, they promised to pursue a refund, so I'm waiting to see what happens. I also had to ask for linens for the pull-out bed.
The staff was friendly and helpful. The location was great. The bed was comfortable. The heat worked well.
Stayed in April 2023
Wirges, Germany
Frascati, Italy
San Martino di Castrozza, Italy
Sozopol, Bulgaria
Vientiane, Laos
Santiago, Chile
Ain Sokhna, Egypt
Vilnius, Lithuania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content