One North Webster Street, Madison, WI 53703, United States of America
#26 of 60 hotels in Madison
Guests' ChoiceBased on 77 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
9.0
Staff
9.0
Value for money
8.0
Free Wifi
6.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 29, 2024
Manuel
IrelandHVAC was quite noisy and noticeable during the night.
Stayed in March 2024
Reviewed: January 31, 2024
Russell
United States of AmericaThe view was amazing - the front desk girls went above and beyond - even writing a hand written note in our room wishing us a happy anniversary - along with a bottle of champagne and a box of chocolates. They really made our night. The valet was prompt and very courteous. Over all a great experience - right down to the shampoo and body gel in the shower - convenient dispensing!!
Stayed in January 2024
Reviewed: September 6, 2023
Nathan
United States of AmericaFitness room was top quality equipment, with towels and water. But it faces west with all windows and the room thermostat said 86F when I went to work out because no shades were down and the room was cooking. Morning or evening workouts would be better than afternoon in summer.
Beautiful rooms, super clean, everything felt brand new. Eno Vino resturant on 10th floor with a terrace bar overlooking the Capital is a great view.
Stayed in September 2023
Reviewed: July 31, 2023
Brenda
United States of AmericaLiked everything
The location is great. I liked the European feel to it as well.
Stayed in July 2023
Reviewed: July 10, 2023
Katie
United States of AmericaVery clean and updated hotel! The staff was all very kind, they surprised us with a sweet card and drink tickets since we were there to celebrate our anniversary!
Stayed in July 2023
Reviewed: June 18, 2023
Nissage
United States of AmericaBreakfast was great, but I expected a more elaborate brunch using what is best about the facilty
Stayed in May 2023
Reviewed: March 18, 2023
Carrie
United States of AmericaN/A
Clean & updated!
Stayed in March 2023
Reviewed: February 23, 2023
Alysha
United States of Americano hot tub!
location was exactly what we wanted
Stayed in February 2023
Reviewed: July 12, 2022
Jan
United States of AmericaThe lack of paper information. We didn’t realize there was a bar and restaurant on the top floor until we had breakfast the day we checked out.
It was good. It was more European syle which I really liked.
Stayed in July 2022
Reviewed: April 28, 2022
Stephanie
United States of AmericaRoom faced another building. Towels are rough and scratchy. For the price we paid, I expected softer towels.
Modern and clean. Loved the bar and bartenders.
Stayed in April 2022
Reviewed: March 16, 2022
Nadine
United States of Americafantastic views, clean & quiet
Stayed in March 2022
Reviewed: October 4, 2021
Theresa
United States of AmericaGreat view and location
Stayed in August 2021
Reviewed: August 26, 2021
Jenya
United States of AmericaBeautiful modern property with best views of the Capitol building and 2 lakes. Walking distance to everything you want right in the heart of the city. We loved our experience.
Stayed in August 2021
Reviewed: August 24, 2021
Kristy
United States of AmericaEverything was great!
N/A
Stayed in August 2021
Reviewed: August 13, 2021
Ellen
United States of AmericaI can't think of one thing I didn't like.
We had a corner lake view room which was serene and spotless. We ate an extensive dinner upstairs with an old friend from high school as well as happy hour cocktails and apps before going out one night, and late night food and drinks at the bar on another night. The atmosphere was fun and the service were was excellent. Also, hydrating station on our floor was super handy.
Stayed in August 2021
Reviewed: August 12, 2021
Annette
United States of AmericaPaying for parking on top of cost of hotel.
Did not know where breakfast was or if it was available.
Stayed in August 2021
Reviewed: August 2, 2021
David
United States of AmericaThe workout facilities were tiny. We crammed in the little gym with 6 other people.
Breakfast was delicious. The only bad thing was they offered 2 things each morning and they were the same our entire 4 night stay. Variety is the spice of life. I did enjoy the breakfast area.
Stayed in August 2021
Reviewed: July 23, 2021
Junnette
United States of AmericaThe rooms are not soundproofed and the zooming cars kept us awake but after 2 am the noise died down. The mattresses would help if they were softer, but that's just my preference.
The AC Kitchen lounge staff were exceptional with their humbling services. The hostesses were very attentive, respectful, cordial, and very professional. They made us feel at home, and we felt like they were part of our family. The front desk staff were very helpful in storing our luggages after checkout to allow us to tour the Gorgeous Madison city without having to drag our bags with us. The facility is really really clean including the bathrooms and walk-in showers! Love the idea of being given the option to have the housekeeping crew come clean your room after departure and not during your stay per your request due to Covid...Love this IDEA!
Stayed in July 2021
Reviewed: July 21, 2021
Princess
United States of AmericaNone
Location and beautiful views.
Stayed in June 2021
Reviewed: February 16, 2024
Karel
Czech RepublicUnpleasant, rude, staff , no housekeeping for 4 days, no fresh towels, no toilet paper, not clean room and sheets
Location
Stayed in February 2024
Reviewed: January 14, 2024
Suzette
United States of AmericaThe room was cold. 63 degrees even after having a staff member check it. Not the best after walking about downtown on a Wisconsin winter night.
The location was great. The room was small but clean with a nice view. The Eno Vino bistro was a fun night cap.
Stayed in January 2024
Reviewed: September 12, 2022
William
United States of AmericaBreakfast was expensive for what was offered. Much of the food was cold, and the staff didn't replenish drinks without being asked. The room was ok but very expensive for what it was, and the shower door was broken so it didn't completely close and water got everywhere and when I asked for extra towels to deal with it, I was treated like I asked for a kidney and they actually never came. I asked to have a food package delivered to my niece's room as it was her wedding night - I wanted to deliver it myself but was not permitted to do so - and the package was never delivered and was "lost" and when I brought this to the staff attention the next day the email "apology" that I received was the worst. It actually made me more upset and never actually apologized for the incident. And I was never offered anything in terms of compensation for the package I left with the front desk staff.
Being able to walk to the Capitol was great and the view from the restaurant was great.
Stayed in August 2022
Reviewed: May 31, 2022
Hestem
NetherlandsWhat I didn't like about my stay: having my door wide open when I come back to the hotel; walking in to find tons of rust coming out of the toilet; and my favourite point, after traveling and being awake for 24 hours and driving the last two hours, I loved having the valet tell me I couldn't park/load my baggage in the hotel driveway and had to move the car. Lastly, after talking with management about the issues, they promised they would do something to make it up and they never followed up. This is not what I expect from anything tied to a Marriott honestly. I would expect them to have their stuff together. On this trip and in Madison, that was not the case.
It was mostly clean.
Stayed in May 2022
Reviewed: May 29, 2022
Jeanne
United States of AmericaThe layout and colors of the room. As noted above. Besides the configuration of the room, it was completely brown, dull, dreary. Probably trying to look urban and sophisticated, but it felt icky.
I was so surprised that the room was so incredibly dreary. Plus the set up was weird, my side of the bed was up against a wall and the only window was sort of a skinny thing n a corner that I couldn’t even see from the bed. Very weird and not luxurious or even all that comfortable.
Stayed in April 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content