Staff fumbled booking and billing details multiple times.

Stayed in May 2024

Shower had minor damage that should be properly repaired, the temporary repair appeared quite old and didn’t match the quality of the rest of the facilities

Beds, no carpeting

Stayed in April 2024

No continental breakfast included. For price you pay for room should be included

Stayed in April 2024

The room safe didn’t work which was frustrating and the varying cost for breakfast was confusing.

I loved the room, and the fact that there was laminate flooring and not carpet. Everything was spotless and perfect for our stay.

Stayed in April 2024

Didn't really have anything negative to say about our stay. We really enjoyed our trip. If I was getting REALLY knit picky, the shower doesn't have enough pressure but I have really high shower standards. Also the square toilet seat was kind of weird for me.

Room cleanliness 10/10, bed was 8/10, shower was 6/10, space was 8/10, location was 10/10. The location was PERFECT! We attended an event at the SAP Center and were able to walk every where. The show let out at 11pm and the walk back the hotel was safe and a lot of people walking the same direction. Walked to get breakfast the next morning. Great food and convenient to just about everything. Only down side is, we are a little on the older side and it's a party location. Wasn't what we were looking for but the room was quiet and didn't bother us at all. If you are looking for a party scene, I would add +1 or +2 to this rating. I would stay here again for sure.

Stayed in March 2024

There was a pretzel under the chair. One of the lamps was flickering. The toilet wouldn't flush properly. The parking attendant was very rude.

Room was modern. Liked the ironing board and blow dryer.

Stayed in February 2024

No continental breakfast

Stayed in February 2024

That were told we had music to loud and it was only 5pm we were told to turn it down. it wasn’t loud it was with my iPhone speaker

The room was amazing and the window view was lovely

Stayed in February 2024

Restaurant and kitchen were closed on a Friday night, which seemed weird and we had to order out.

The bed and bedding was amazing. Best sleep in forever. Walking distance to SAP Center was super convenient.

Stayed in January 2024

I would have liked more hooks for towels in the bathroom. There was only 1, and 2 would be better when 2 people are in the room.

The location is perfect if you are going to the SAP arena. The staff is friendly and helpful, on-site parking was easy. The room was large and clean.

Stayed in January 2024

The bed was not comfortable but the only complaint

Location and staff

Stayed in January 2024

We did not like the parking situation. You are charged more if you want to take your car in and out throughout the stay. Not a deal breaker but also not super convenient. We walked most places. Dinner, breakfast etc. The downstairs bar lounge...is a bit overpriced for what it is.

Very clean! We loved the fact that there was no carpet in the room. Very good location.

Stayed in January 2024

Small room, but good enough for sleeping. Pricey parking, pricey breakfast (didn’t bother to eat there.

Clean, comfortable, roomy bathroom, very modern. Comfortable bed. Great location for seeing a Sharks game - within walking distance of SAP!

Stayed in January 2024

food and restaurant

location

Stayed in December 2023

I loved the 2 King bed option

Stayed in November 2023

The parking and unloading was a bit stressful but Manageable.

How close it was to the Shark Tank (SAP center). It was clean, simple and classy.

Stayed in November 2023

Mattress was too hard

Everything except the mattress. It was too hard and uncomfortable

Stayed in November 2023

n/a

Very comfortable and clean room. Location was perfect. Loved the breakfast.

Stayed in June 2023

Sliding Glassdoor to the toilet gave you no privacy. Rooms are a bit sterile. No decorations on walls. No where to hang towels in the bathroom

Big room for our whole family. Nice breakfast

Stayed in June 2023

Close to sap

Stayed in May 2023

price was ridiculously jacked up… and I still had to pay another 35 for overnight parking! not worth it. I have stayed in more luxurious hotels in New York, London, Rome. for much less.

small room… clean

Stayed in May 2023

With the cost of the hotel after taxes it would be a perk to include parking as part of the package. $35/day adds up quickly.

Location very convenient to SAP Center and multiple restaurants.

Stayed in March 2023

there was a mixup somewhere between booking.com and the hotel itself and my second night was not on their books as I had reserved. the hotel staff were wonderful at helping me with booking my final night.

location and proximity to SAP center was why I chose to stay here, it was definitely walkable! It was very well kept, staff were very kind and helpful - including house cleaning staff. Netflix on the TV was great also!

Stayed in March 2023

There was no info in the room stating what was available and where the amenities were. The bed was very firm and this comes from someone who likes firm. In my opinion the rooms are overpriced. Parking is not free in the garage. As much as they charge for the room they should validate.

The room was clean and nice Decor. Staff was very friendly. Remote checkin was fast and easy. Temp in the room was good. It felt like a Down Comforter on the bed. The shower was very good and the towels were soft.

Stayed in February 2023