The bed was not the comfiest. And the toilet was close to the walls.

I liked the view from the room, the all glass shower with numerous shower heads, the friendly staff, and the location.

Stayed in May 2024

- expensive - parking was a bit far and not included (although decently discounted with stay)

- clean, cute, comfortable room - great for pets - excellent location

Stayed in April 2024

Went to a concert at the Monroe20 and it was in walking distance! It was myself and a group of young girls and we felt completely safe. If you are going to a concert at the Monroe20 venue and are from out of town I definitely recommend!

Stayed in March 2024

parking is about a block away

helpful staff, clean modern facilities

Stayed in February 2024

I loved how safe I felt there, you had use your room key to use the elevator, the rooms were the perfect size and the decor was very warming. I will definitely being staying there again.

Stayed in March 2024

Parking could be better. Theres a parking garage across the street but the hotels monitored parking garage is behind that one. Theres a small public parking lot right next to the hotel but you have to pay every time you come and go and just to park over night ended up being $50 which is insane

Highly recommend if staying for an event at Van Andel Arena. Took us 5 minutes to walk to the arena, super convenient.

Stayed in February 2024

Not a fan of the sliding bathroom door in our room, but this was a minor issue.

Nicely updated hotel and rooms, great bar area, fantastic location.

Stayed in December 2023

Only thing that was wrong was that the shower bottle was not full. Of course we didn’t realize until one of us went to take a shower, so slightly inconvenient that we had to wait for someone to come fill it. Otherwise everything was great.

Location was great! Walking distance of everything we needed and event venue. Nearby parking too. Staff was friendly and very helpful.

Stayed in February 2024

It seems odd that turndown service isn't standard, and our room had a ton or noise pollution from the room next door, to the point where we had to request security be called to ask them to turn down their TV.

Very stylish hotel, well-appointed, clean, and staff was exceptionally helpful. Good location within easy walking distance to DeVos Center, where our event was held.

Stayed in January 2024

There was nothing that I didn’t like about my time there

I had a fantastic experience, I was having a horrible day when I had arrived and the people who checked me in helped put me at ease and made the trip worth it

Stayed in December 2023

NA

Clean and close/secure parking.

Stayed in November 2023

Room availability

Location

Stayed in November 2023

Updated rooms and comfy beds

Stayed in November 2023

Location to ArtPrize

Stayed in September 2023

I did not care for the function of kitchenette and bathroom being combined. I felt like I was brushing my teeth, applying makeup etc in the kitchen. I’d separate toilet from shower/sink/mirror instead Was not aware of $50 incidental charge until after the fact and I inquired Coffee/tea station quite skimpy and coffee low quality

I loved the door on shower/toilet room The bed and linens very comfortable Very clean

Stayed in August 2023

The parking was confusing, far, and expensive. I was there with 2 other couples and we ended up in 3 different parking structures by following their directions. That definitely needs to be addressed. I parked in the JW guest parking, had my ticket validated at the front desk and still had to pay $40 to get out. It’s definitely not convenient if you’re an older person, or someone in not the best health. The walk was far from all the structures,

Great location!

Stayed in August 2023

Seemed like you could hear all the other guests louder than normal.

The proximity to downtown.

Stayed in July 2023

This place was absolutely amazing. I loved the lobby bar and how it turned into a club at night. Food was amazing. Drinks were amazing. The only suggestion I could make was to add a mirror above the desk in the rooms to do hair and make up or someone else is in the bathroom.

Stayed in June 2023

Parking was poor

Stayed in June 2023

bedrooms were a little small

it was walking distance to all bars and restaurants

Stayed in May 2023

no complaints

close to a venue we were going to

Stayed in May 2023

All the fees every night was an additional $50 added to my stay (taxes, fees and parking) not notes on reservation. This add $200 to my travel budget that was not expected or planned for.

Great location, friendly staff. Great small plates and fun bar for hanging out and people watching

Stayed in April 2023

Was noisy at night

I loved the location. Perfect for our venue.

Stayed in March 2023

Location is great for hanging out right downtown. So close to everything. and love the atmosphere

Stayed in January 2023