5990 Stoneridge Mall Road, Pleasanton, CA 94588, United States of America
#3 of 14 hotels in Pleasanton
Guests' ChoiceBased on 233 hotel reviews
8.5Cleanliness
9.1
Comfort
9.0
Location
8.9
Facilities
8.9
Staff
9.0
Value for money
8.5
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 22, 2024
Martha
United States of AmericaWhat I disliked was the toilet paper rolls were not replaced to new ones they were used . So other people who stayed in my room previously before my check in used that same toilet paper . That is disgusting .
I loved their pool , location and their beds . I also felt very welcomed by the front desk . This gentleman’s name is Santos who checked us in .
Stayed in May 2024
Reviewed: April 24, 2024
Lina
United States of Americavery perfect.
The mattress was very comfortable and the room was spacious. The breakfast was very rich.
Stayed in March 2024
Reviewed: April 22, 2024
Cunningham
United States of AmericaGreat property. Very clean and the staff was awesome
Stayed in April 2024
Reviewed: April 5, 2024
Susan
United States of AmericaEverything was perfect.
Wonderful Hotel. Beautiful decor and facilities. Staff was very friendly and attentive. Comfortable beds and quiet. Some reviews on here said road noise was bad, I did not notice this at all. I stayed on mountain view side and heard nothing. Glad I decided to try for myself and was very pleased. Breakfast was delicious. Will stay again. Very nice!
Stayed in March 2024
Reviewed: February 22, 2024
David
United States of AmericaRestaurant... or at least nearby.
We get up too late to take advantage of breakfast. The hotel was in a good location.
Stayed in February 2024
Reviewed: January 23, 2024
Regina
United States of AmericaNice breakfast on weekend. Close to Stoneridge Mall with food and shopping.
Stayed in January 2024
Reviewed: January 23, 2024
Caitlin
United States of AmericaI wish the pool was covered. Wish they had a hottub. The shower handles are kind of confusing.
Clean, comfy, friendly staff. Great price. Good food and coffee.
Stayed in January 2024
Reviewed: January 16, 2024
Star
United States of AmericaEvery thing was great
Very clean and quiet
Stayed in January 2024
Reviewed: January 13, 2024
Yajaira
United States of AmericaIt was very clean, easy access to many stores and freeway.
Stayed in December 2023
Reviewed: January 5, 2024
Omar
United States of Americagreat clean comfortable
Stayed in December 2023
Reviewed: December 28, 2023
Jack
United States of AmericaWay understaffed but I get it...not much money coming in Bait and switch I know you need cut costs but to not tell me that no breakfast because staff won't come in and pool not heated is really disappointing and dishonest Manager guy very nice
Great bed very inexpensive Location at 680 and 580
Stayed in December 2023
Reviewed: December 22, 2023
Lesley
United States of AmericaAlways love breakfast included and location was great.
Stayed in November 2023
Reviewed: November 25, 2023
Everardo
United States of AmericaSuper clean high end hotel
Stayed in November 2023
Reviewed: November 21, 2023
Katarzyna
NetherlandsVery loud air conditioning. The rooms facing the highway are impossibly noisy.
Comfortable, clean room, big bathroom, nice gym. Digital invoice sent via email is a big plus.
Stayed in November 2023
Reviewed: October 27, 2023
Atkinson
United States of AmericaSuper clean, comfy and wonderful staff!
Stayed in September 2023
Reviewed: October 24, 2023
Pamela
United States of AmericaThe hotel was very nice and modern.
Stayed in October 2023
Reviewed: October 2, 2023
Salmer
United States of AmericaI thought breakfast was free. ( complimentary ) Had some in the morning and has I was leaving I was charged but there were no signs saying whether it was free or not .
Everything
Stayed in October 2023
Reviewed: October 1, 2023
Srinivas
United KingdomExpensive and breakfast should have been included
Clean and Good and friendly Staff
Stayed in September 2023
Reviewed: September 10, 2023
Julie
United States of AmericaLocation
Breakfast restaurant adjacent to lobby
Stayed in September 2023
Reviewed: September 6, 2023
Charmaine
United States of AmericaRestaurant
The bed
Stayed in September 2023
Reviewed: September 3, 2023
John
United States of Americaspilled water and when we wiped it up we found dirt on the rag
finding it was hard traffic awful nice design peaceful
Stayed in September 2023
Reviewed: August 26, 2023
Ashley
United States of AmericaIt had nice facilities and it was convenient to access the mall
Stayed in August 2023
Reviewed: August 25, 2023
Vannack
United States of AmericaThe staff were nice, helpful and friendly.
Stayed in August 2023
Reviewed: August 7, 2023
Lina
United States of AmericaThe best hotel I ever stayed at. Amazing and friendly staff. Very clean
Stayed in August 2023
Hayward, USA
Troon, UK
Wadi Musa, Jordan
Torre del Lago Puccini, Italy
Nafplio, Greece
Macaé, Brazil
Gandhidham, India
Kukerin, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content