Parking

Location, modern design, sound proof rooms

Stayed in February 2024

Breakfast should have been included with cost of room. Purchased a latte and it tasted like water

Beautiful and good location

Stayed in August 2023

You need to let them know that you want the room cleaned, otherwise there won’t be any room cleaning.

The location is great and the bed is really comfortable.

Stayed in September 2023

Paying for breakfast. Wish it was included in the price.

Great location. Has a bar, restaurant, business area. Many restaurants, shopping and sites nearby. Comfortable beds. Clean and nice.

Stayed in August 2023

Location

Stayed in July 2023

We stayed 2 nights. It would have been nice to have had the room cleaned during our stay. Required valet service was not expected. Confusion with staff on breakfast vouchers.

Location Nice and clean Quiet

Stayed in July 2023

good

Nice

Stayed in May 2023

Paying for valet parking.

Good location, comfortable room, big bathroom, late checkout.

Stayed in April 2023

We got a king bed but my husband that is 5'll didn't fit. His feet were hanging off the bed. Also the pillows were not comfty. Woke up with a stiff neck. Tossing and turning all night.

The hotel was clean and the bar tender was nice.

Stayed in April 2023

overly high priced food and drinks, parking only till 9am

quiet, modern, style

Stayed in September 2022

We stayed for two nights and the maid never made it to our room. It was the only real disappointment of our stay. There were maids there. The fact that they never made it to our room must have been an oversight...

Stayed in August 2022

Hotel very close to the 101; that’s a good thing and a bad thing. Room could be noisy at times

Cleanliness of the room and space

Stayed in August 2022

Rooms are tight, could use another 50 - 100 sq. ft. at this price point. The balcony was too small and not worth the extra money. Bathrooms are too small and don't offer enough "sound privacy." Sink would back up after running water for more than 4 seconds. Shower was quirky, found out we had a waterfall shower the hard way... turn the diffuser a little too far to the left and you will be greeted with cold water on your head (stylish looking but not intuitive.) A vent in the bathroom had a continuous humming noise that was annoying. Never used drink vouchers - bartender left early on the only night we had available. No fault of the hotel, but Santa Rosa rolls up at 10p, 11p if you only want a drink - plan accordingly.

There was a little glitch during our check-in, but we were given vouchers for drinks and breakfast as compensation. The room was attractive and mostly functional. The bed was comfortable. There were nice restaurants and shops within walking distance (as long as you are out early.) Breakfast in the hotel was adequate and tasty.

Stayed in August 2022

highway traffic noise

clean. convenient to downtown.

Stayed in July 2022

I was there for a wedding, and I needed help buttoning my dress. The dress had 48 buttons in back, and I could not get to all of them by myself. I asked someone at the front desk to help me. I recall her name, but I will not mention it. She buttoned the dress the wrong way . It was impossible for her not to notice that the dress was not properly buttoned. I thought she had buttoned it nicely, but she did not. I noticed half way through the wedding that it was buttoned all wrong. I thought she was nice, but I guess she was not that nice. I purchased a soda pop and a bottle of water, but the clerk charged me for an extra item. It was only $4, and I did not complain. The clerk seemed to be having trouble registering the transaction.

Variable room temperature. Safety deposit box. Room layout. Mini fridge. So many things within walking distance. Needed a florist, and there was one within walking distance. Had to go to San Francisco, and the bus was within walking distance. The train was down the street. Many restaurants were close by.

Stayed in May 2022

The fee for breakfast:/

The room was super clean and the location of the hotel was perfect!

Stayed in May 2022

They make you pay high price for breakfast. Even if you just take a banana you pay $20. If breakfast is not complementary, they should inform you when checking in.

Stayed in April 2022

The breakfast was not great. Number one, nothing was complimentary, and the second thing was that the offerings were paltry. I ate breakfast out both days. I would highly recommend the Americana right across the street for a delicious breakfast.

The AC Hotel was well-appointed with a friendly staff, immaculate facilities and a fantastic location. One might consider the fact that the hotel butts right up against the 101 freeway as a negative, however, it did not bother me one bit! Noise was not a factor at all. I thought that it lent to the downtown urban vibe. So much was walkable for me from that location. Lastly, although one is struck right off the bat, is the cool design and vibe of the AC Hotel. My daughter lives in Norway so I am used to our visits in Oslo etc., and I can confirm that the feel of this hotel is very Scandinavian. The rooms were beautiful and very accommodating. I had a really great, quiet experience here and would stay again in a heartbeat.

Stayed in March 2022

a bit noisy;obnoxious motorcycle reving around 2AM

located near family and restsurants

Stayed in February 2022

Parking

Stayed in December 2021

First room was unacceptable an accessible room that I didn't need. The front desk staff was very helpful in getting this taken care of. I did notice on the website that rooms were available for less than I was paying. That was disappointing.

Good Location

Stayed in February 2022

parking was awkward and rooms small

clean. kind staff.

Stayed in December 2021

bathroom's air vent was loud and was on all the time. there is no turn off button. might affect your night sleep. some towels were not clean - visible stains

large room and cozy everything looks new and fancy

Stayed in November 2021

room too warm

good location

Stayed in November 2021