Reviews of Ace Hotel New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
20 West 29th Street, NoMad, New York, NY 10001, United States of America
#260 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 1170 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
8.3
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Location
9.2
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Facilities
7.9
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Staff
8.8
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Value for money
7.3
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Free WiFi
8.8
Verified guest reviews from real Bookers
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Reviewed: May 12, 2024
Alexandra
Switzerland6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Medium King
- • Stayed 3 nights
- • Submitted from a mobile device
quite noisy (we were on the 3rd floor)
Great location, large room
Stayed in April 2024
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Reviewed: May 10, 2024
Nick
United Kingdom3 Reviews8.0“Most enjoyable. Fantastic location .”- • Leisure trip
- • Couple
- • Medium King
- • Stayed 5 nights
- • Submitted from a mobile device
Better lighting in the room .
Spacious and comfortable. Good view .
Stayed in April 2024
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Reviewed: May 9, 2024
Martin
United States of America14 Reviews5 helpful votes8.0“Very helpful staff.”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 2 nights
Room was pretty small. I never did get the bill they promised.
Location. Staff was helpful. Room was very clean. Bathroom was nice.
Stayed in May 2024
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Reviewed: May 5, 2024
Edwin
Indonesia1 review8.0“Overall, a very pleasant first-time experience. Will come back to ACE when am in New York!”- • Leisure trip
- • Solo traveler
- • Medium King
- • Stayed 2 nights
- • Submitted from a mobile device
Water coming out from the pipes was not the cleanest (seemed like something clogged up the drain), view was not as promised (the room I got was overlooking the back of the building)
The room's ambience, decent size, easy access to Stumptown coffee
Stayed in February 2024
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Reviewed: May 5, 2024
Amy
Australia16 Reviews3 helpful votes7.0“Tres average.”- • Business trip
- • Solo traveler
- • Single
- • Stayed 2 nights
- • Submitted from a mobile device
I spent way too long waiting for elevators. The room was freezing and there was minimal bedding. The single room was fine for one person but zero storage so everything went on the floor. The shower has a bath attached which doesn’t fill - was disappointing given it’s the only way to warm up. Room was noisy as hell! Mainly from the street noise, not the neighbours.
The location is good if you want to be in midtown. Front desk staff were great. It’s on the cheaper side for New York so you get what you pay for I guess.
Stayed in May 2024
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Reviewed: April 29, 2024
Artem
Sweden8 Reviews1 helpful vote7.0“Good value for money, if you prioritize your location to the main landmarks at Manhattan.”- • Leisure trip
- • Couple
- • Single
- • Stayed 8 nights
Our room didn't have any closet (just several hangers), so we needed to keep our clothes either on the table or in the suitcase. Small closet would be nice instead of a very large mini-bar. The door to the toilet / bath wasn't closing fully, there was always a small gap, which was a bit uncomfortable, but not critical.
Location is absolutely great, very good transport (and by foot) accessibility to all main landmarks! Our room had a view to Empire State Building, what was truly awesome. Lots of places to have breakfast / lunch / dinner close to the hotel. Our room has almost everything (except for the closet), that you need in a 8-day trip - comfortable bed, iron and ironing board, hair dryer, TV, small safe deposit. Very nice, friendly and open to help staff is working at this hotel!
Stayed in April 2024
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Reviewed: April 28, 2024
Lenny
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Couple
- • Large Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing.
Great location, and Osage (reception) was super helpful, and a brilliant asset to the Ace.
Stayed in April 2024
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Reviewed: April 28, 2024
Azriella
Israel1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Small Room
- • Stayed 7 nights
- • Submitted from a mobile device
The bathroom
Excellent
Stayed in April 2024
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Reviewed: April 27, 2024
Tiina
Canada11 Reviews8.0“Great vibe & location.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Decor is very dark. Appreciate the industrial look but lighting could be brighter.
Excellent staff. Friendly & patient. Very accommodating.
Stayed in April 2024
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Reviewed: April 24, 2024
Amy
Australia1 review7.0Good- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 4 nights
- • Submitted from a mobile device
Super dark in the room and no complimentary coffee for the price paid
Location
Stayed in April 2024
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Reviewed: April 20, 2024
Michaela
Austria6 Reviews9.0“We would come again...”- • Leisure trip
- • Couple
- • Single
- • Stayed 7 nights
- • Submitted from a mobile device
The location, it was very central
Stayed in April 2024
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Reviewed: April 9, 2024
Anna
Sweden5 Reviews7.0Good- • Leisure trip
- • Couple
- • Single
- • Stayed 5 nights
- • Submitted from a mobile device
The shower was extremely hard to manage when trying to find warm water. Horrible
Extremely beautiful launch. Comfortable beds
Stayed in April 2024
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Reviewed: April 7, 2024
Wills
Colombia1 review9.0“Great Stay, near everything, nice and hip vibe.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
I thought the floor was a little dusty .
The Location was great, near the Subway . The Beds were comfy and the room very cozy. The Shower was great, hot water , nice towels.
Stayed in April 2024
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Reviewed: April 6, 2024
Nuno
Portugal127 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Medium King
- • Stayed 4 nights
- • Submitted from a mobile device
The location, the staff and the facilities
Stayed in April 2024
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Reviewed: April 5, 2024
Peter
United Kingdom5 Reviews9.0“Still setting the mark despite many copycats”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Bit dark at times
Soulful building.
Stayed in April 2024
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Reviewed: April 4, 2024
Florian
Germany13 Reviews9.0“Nice and stylish that made us feel at home”- • Leisure trip
- • Family with young children
- • Single
- • Stayed 1 night
- • Submitted from a mobile device
Style, spacious room
Stayed in March 2024
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Reviewed: March 31, 2024
Irish
Israel17 Reviews3 helpful votes8.0“Cool place. A bit noisy but great for short stay”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 2 nights
- • Submitted from a mobile device
Noisy. You can hear the neighbors shower as if it was yours.
Exactly the right size if a room for single traveler, a great location and nice design of room. Cool reception!
Stayed in March 2024
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Reviewed: March 30, 2024
Nana
United States of America9 Reviews3 helpful votes7.0“Cool vibe but needs to be more user friendly”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Too dark. Lobby, hallway, reception and room were all very dark. As I read in other reviews, everything was getting old. Our bathroom sink was clogged so the water wouldn’t drain very well. Shower tiles were cracked, the cushions smelled dusty. It took me three calls to the front desk to have extra towels and blankets. No ramp in any of the entrances. It’s quite silly for a hotel because most travelers have suitcases. We had a stroller so it was stressful. Not family friendly. I booked early and got a good deal so it’s ok, but if I had paid full price I would’ve been pretty disappointed.
Cool vibe, great location. Walkable to a few different subway stations. Friendly staffs. Two queen bed room was spacious, cozy feeling more like an apartment than a hotel room.
Stayed in March 2024
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Reviewed: March 25, 2024
Andrea
United States of America1 review7.0“Centrally located, but small rooms”- • Leisure trip
- • Couple
- • Single
- • Stayed 1 night
- • Submitted from a mobile device
Hotel was very clean and vibey however the room was very small for the price, but I guess that’s NYC for you.
The location was super central in Chelsea. Easily walkable or able to us public transport. A 15 min walk from Penn Station.
Stayed in March 2024
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Reviewed: March 22, 2024
Allison
Canada16 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Medium King
- • Stayed 1 night
Bathroom needs better lighting. Not much soundproofing from the hallway, door doesn't seem that heavy. Good luck trying to find a place to work in the lobby, it is frequented by locals doing work - which is a great that it is authentic but hard to get stuff done.
This hotel has really cool vibes! So many restaurants attached to the lobby if you need to grab something to eat. The lobby area was always busy. Room itself is all the space you need to rest your head. Decor is very dorm like vibes.
Stayed in March 2024
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Reviewed: March 21, 2024
Wendy
Australia1 review7.0Good- • Leisure trip
- • Couple
- • Medium Queen
- • Stayed 7 nights
unnecessary accessories in room taking up space- didn't need record player and the pencil sharpener on the bench just got in the way- why would a guest want to sharpen a pencil? the shower curtain did not have enough weight and would stick to you in the shower there was bar soap and no holder- made a slimey mess on the basin the lighting was very poor in the room
outlook
Stayed in March 2024
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Reviewed: March 17, 2024
Paulo
Netherlands42 Reviews6 helpful votes7.0“Nice spot if you want something different but in need of updating.”- • Business trip
- • Solo traveler
- • Medium King
- • Stayed 4 nights
No sound proofing (or double pane windows) can make for a noisy experience. Hotel is a bit outdated and in need of updating/upgrading. Gym's AC still not working properly for months now.
Great location, nice staff, spacious rooms. Good water pressure, comfy beds. Nice vibe.
Stayed in March 2024
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Reviewed: March 17, 2024
Emma
United Kingdom7 Reviews9.0“A better value option for staying in New York”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 4 nights
Water in the room was very expensive, so we bought it in.
The hotel was in a good location where we could easily walk or jump on the metro to get around. It was not far from attractions such as the Empire State building, Maceys, and decent restaurants. It suited us not to stay in the noisy Time Square area. The room was large and the beds comfy. Would stay again.
Stayed in December 2023
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Reviewed: March 8, 2024
Tim
United States of America11 Reviews1 helpful vote8.0“Nice clean comfortable hotel at a convenient location.”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing major. Rooms were small but probably standard size for NYC. The decor is just a bit dark. Dark paint and low light throughout the hotel. Not necessarily a bad thing but if you’re used to staying at Westins, Hiltons, Marriotts etc…it takes a few minutes to adjust.
Great location. Close to MSG arena and the subway lines. Nice lobby with lots of comfortable leather chairs. The food was surprisingly good at the bar and in the restaurant. Shower in the room was nice. Staff was friendly and efficient. I would definitely book this hotel again.
Stayed in March 2024
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