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  5. Reviews of Acqualina Resort and Residences

Reviews of Acqualina Resort and Residences This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

17875 Collins Avenue, Miami Beach, FL 33160, United States of America

#1 of 202 hotels in Miami Beach

Guests' Choice

Review Score

Based on 54 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.5

  • Facilities

    9.5

  • Staff

    9.5

  • Value for money

    8.3

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 16, 2023

    10
    The best resort experience I ever had.
    • Leisure trip
    • Group
    • King Room with City View - No Resort Fee
    • Stayed 1 night
    • Submitted from a mobile device

    No issues at all. You get what you pay for! One restaurant recommendation givdn to us for dinner was the Surf Club, which is a popular restaurant at The Four Seasons. The ambiance was nice, but the food was very basic and grossly overpriced. I do not recommend it. However, this is not connected to the Acqualina

    The resort exceeded all of my expectations and I've never experienced this level of accommodations at any resort. The communication was stellar, the resort itself had everything we needed and they truly went above and beyond to provide the 5 star experience. There were no hidden fees.

    Stayed in October 2023

  • Reviewed: September 24, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe King Room with City View - No Resort Fee
    • Stayed 2 nights

    Everything about the facilities is incredible.

    Stayed in September 2023

  • Reviewed: February 7, 2023

    9.0
    Had a great time. Friendly staff
    • Leisure trip
    • Couple
    • King Room with City View - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    Great breakfast. A bit expensive but very good

    Stayed in February 2023

  • Reviewed: February 2, 2023

    9.0
    Fantastic experience would definitely go back
    • Leisure trip
    • Family with young children
    • King Suite - No Resort Fee
    • Stayed 4 nights
    • Submitted from a mobile device

    The valet was a bit complicated on weekends as they cater to three popular restaurants in the hotel and not just the hotel guests.

    Amazing very professional check in experience 5 star service from receptionist Valaria! The welcome drink and room upgrade was a special touch and very much appreciated! Lovely beach and chairs service. We had a delicious lunch at the beach front restaurant and a fantastic dinner at the Italian restaurant. Both catered well to kids.

    Stayed in January 2023

  • Reviewed: November 12, 2022

    9.0
    Very lovely people!
    • Leisure trip
    • Couple
    • Deluxe King Room with City View - No Resort Fee
    • Stayed 4 nights
    • Submitted from a mobile device

    The food was just average.

    Julien at the front seat was amazing! Every staff member was warm, genuine and helpful…. except for the concierge who was not happy sourcing a microwave for us.

    Stayed in November 2022

  • Reviewed: October 31, 2022

    10
    Best vacation spot I have ever been to in my life!
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite - Oceanfront - No Resort Fee
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing.

    Everything!!

    Stayed in October 2022

  • Reviewed: August 27, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with City View - No Resort Fee
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location a lot of stores and restaurants around walking distance.Beds is super comfy very clean and spacious rooms they people who work at Aqualina very try to make your stay as great as possible

    Stayed in August 2022

  • Reviewed: March 28, 2022

    9.0
    excellent resort for couples or families
    • Leisure trip
    • Family with young children
    • Deluxe Two-Bedroom King Suite - Oceanfront - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    it can be quite pricey

    location and amenities

    Stayed in March 2022

  • Reviewed: October 29, 2021

    10
    Absolutely fantastic!
    • Leisure trip
    • Family with young children
    • King Room with City View - No Resort Fee
    • Stayed 6 nights
    • Submitted from a mobile device

    The surprise 40 USD daily for parking

    Excellent hotel. In LOVE. they set up a surprise for my son s birthday. Jacky was absolutely lovely. Thanks a million times! We will be back!

    Stayed in October 2021

  • Reviewed: August 20, 2021

    10
    Fantastic Stay
    • Leisure trip
    • Couple
    • King Room with City View - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    The property was gorgeous and the staff was exceptional. We will definitely return to this fantastic resort.

    Stayed in August 2021

  • Reviewed: August 12, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite - No Resort Fee
    • Stayed 17 nights
    • Submitted from a mobile device

    The Food at the Restaurant “IL MULINO NEW YORK” is not so fantastic …

    Almost everything perfect. Some people of the Staff should be more friendly and smiling … but … I do not think that the Hotel can be guilty if somebody working in the Hotel is not always friendly ! I believe that this Hotel is the Best Hotel I have been in Florida.

    Stayed in August 2021

  • Reviewed: August 8, 2021

    10
    Home away from home
    • Family with young children
    • King Suite - No Resort Fee
    • Stayed 4 nights
    • Submitted from a mobile device

    The genuine care for my family’s comfort.

    Stayed in August 2021

  • Reviewed: May 26, 2021

    10
    Wonderful, relaxing, comfortable stay. Service is impeccable. Really made our stay.
    • Leisure trip
    • Couple
    • King Room with City View - No Resort Fee
    • Stayed 7 nights
    • Submitted from a mobile device

    We should’ve stayed longer! We had no complaints. We will come back for sure.

    Service exceeded all expectations. All staff really went above and beyond. In particular, Jeremy Fox and Eugene on the beach were amazing. We loved hanging out with Franco at the pool bar. Luis, Carlos, Steven, and Ivan at Mulino were all excellent and made our dinners were just perfect. And also the sweet hostesses Alina and Zhgenya, and Ricardo, Valentino, Santiago at the beach. Also Andres made our beachfront dinner so special. And last but not least, we cannot forget to mention Randy, Louise, Victoria and Christian at concierge, who solved any problem with a smile, and truly made all of our acqualina wishes happen. The dinners were amazing at Mulino and Ke-Uh and Costa. Beach service was just the best. Everyone should try one of their coconuts. And our room was beautiful and comfortable, loved all of the little extras and attention to detail. We loved it all so much we even went to check out the Residences at Acqualina. Just a truly wonderful experience from beginning to end.

    Stayed in May 2021

  • Reviewed: April 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with City View - No Resort Fee
    • Stayed 6 nights
    • Submitted from a mobile device

    the food was mediocre. I was expecting a lot more from the breakfasts, especially given the price. The quality of the food was quite disappointing. the beds and pillows are also way too soft. I ended up with back and neck pain.

    great pools, pool staff were very helpful, love that there are staff to set you up at the pool and beach. overall staff are very frequently.

    Stayed in April 2023

  • Reviewed: September 28, 2022

    7.0
    Price not in line with negative experiences listed in section above and NOISE rendered serenity lost
    • Leisure trip
    • Couple
    • Deluxe King Room with City View - No Resort Fee
    • Stayed 6 nights

    There was construction going on and all days were very very loud, noisy with banging and other power tools going on. There was a stage with people going up and down the building that provided no privacy, and obstructed the view the entire time, and also not allowing privacy to take advantage of the balcony. Had to keep curtains shut. The one time I went to sit on the beach, there was a slight breeze and few raindrops and our umbrella was taken away. My mom visited and left her car in front for a couple hours, and when ready to leave her car had been misplaced ... we waited over half hour for the car to be found. It looked as though it was reported as an overnight car, which also appeared on our final invoice - we had to have charges removed as we did not have a car parked.

    Facilities were clean and staff was very pleasant. We had water bowls for our service dogs and dog biscuits that was a nice touch. Food was good, we ordered dinner in the room a couple times.

    Stayed in September 2022

  • Reviewed: May 21, 2022

    10
    An unforgettable experience.
    • Leisure trip
    • Couple
    • King Room with City View - No Resort Fee
    • Stayed 1 night
    • Submitted from a mobile device

    No bidet unfortunately.

    The service is unparalleled! The staff at Acqualina are incredibly welcoming and go above and beyond to accommodate you and make your stay truly a “5 star” experience. Upon arrival, Igor gave my husband and I a tour of the entire resort which was much appreciated. We did not make dinner reservations prior to arrival but as soon as we told them that we wanted to reserve a table that evening, not soon after, we received text confirming our reservation. Jimmy at Il Mulino was wonderful, along with Anthony. If you get a chance to go to the spa, please do! I can’t put into words how amazing the treatment (luxury foot) was. I have never fell asleep during a treatment. I was so relaxed. The relaxation room afterwards was a nice finishing touch. The staff are so attentive—it’s rather remarkable how they are always one step ahead of your needs/desires and provide a service well before it even comes to your mind. For that alone, they’re more than well deserving of a five star review.

    Stayed in May 2022

  • Reviewed: March 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with City View - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    It’s a great place for couples or families! The stuff is super nice

    Stayed in March 2022

  • Reviewed: February 12, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • King Room - Ocean Front - No Resort Fee
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with City View - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: January 4, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Ocean Front - No Resort Fee
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: December 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with City View - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: November 7, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room with City View - No Resort Fee
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: October 12, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with City View - No Resort Fee
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: September 2, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with City View - No Resort Fee
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

Showing 1 - 25

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