166 East Superior Street, Streeterville, Chicago, IL 60611, United States of America
#134 of 182 hotels in Chicago
Guests' ChoiceBased on 1189 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
8.0
Staff
8.2
Value for money
7.7
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 28, 2024
Marianna
CanadaWonderful location. Spacious room. The view from the roof.
Stayed in May 2024
Reviewed: May 22, 2024
Maradona
United States of AmericaNothing
Comfortable
Stayed in May 2024
Reviewed: May 12, 2024
Pedro
BrazilDespite the good room, there was a noise coming from the AC system on the wall, behind a metal door. This noise was loud and didn't stop, even when I turned the ac off. So, what I did was turning it off directly on the machine, hidden behind a metal door on the wall. Internet wasn't fast in the room.
Good Hotel, the room was big and comnfortable. Good shower and bed. Hotel gave me a small gift with water and soda cans, it was thoughtful from their side. Location is good as well, easy to access main streets of city downtown.
Stayed in May 2024
Reviewed: May 12, 2024
Makotodragon
United States of AmericaThe hard water was awful for my husband's very long hair. Mini fridge might be too small for long stays if you want groceries to cut on food costs.
Tons of amenities. Very kind, knowledgeable, and friendly staff. Comfortable, quiet rooms. Walking distance to many things and easy to access public transport or ride services. Able to check your luggage before checking in.
Stayed in April 2024
Reviewed: May 7, 2024
Maria
ItalyI didn't like that I paid $44 more than my reservation. booking.com should be more transparent on costs. The woman at the reception was not helpful.
The hotel and location was great! Coffee, tea and hot chocolate drinks were available as you wish. Raymond at the reception was very friendly. Also the kind guy during the night was helpful.
Stayed in May 2024
Reviewed: May 6, 2024
Phycyl
United States of AmericaThe parking is available only for valet parking and it seems a little expensive, but the service was good.
The place was very quiet and we can barely hear from outside. At the lounge, it has free coffee and gym which was clean and confortable to use.
Stayed in April 2024
Reviewed: May 1, 2024
Joel
United States of AmericaOnly two elevators so a bit of a wait at times.
Friendly staff. Comfortable rooms. Clean. Good location.
Stayed in April 2024
Reviewed: April 30, 2024
Talaya
United States of AmericaThe bathroom was very small, the room had an old smell to it and the biggest thing was the $45 a day mandatory activity charge that they slid in which made the price of the room higher than what we wanted to spend.
The view was great, the location was perfect, the bed was comfortable and the 6 free non alcoholic drinks per day hit the spot.
Stayed in April 2024
Reviewed: April 29, 2024
Mariana
United States of AmericaThe remote didn't really work on the TV, room was dusty.
Great location. Nice staff.
Stayed in April 2024
Reviewed: April 21, 2024
Brad
United States of AmericaFelt a little tired, could use some updating. Also the bar was closed during our visit.
Great location, big room. Helpful staff.
Stayed in March 2024
Reviewed: April 18, 2024
Margaret
United States of AmericaI had issues with the non-recyclable attitude. Especially at the coffee extravaganza area. Although the staff were very efficient, professional, and almost always busy, they weren’t very friendly . The soda/water $50 a day thing left a bad taste in everyone’s mouth. I think you would be better off just charging people more. Everyone was talking about it; people in the elevator, people in the lobby, guests from all over the world. Poor policy.
The location, the cleanliness and the beds were great. The elevators were clean and ran well.
Stayed in April 2024
Reviewed: April 15, 2024
Carlos
United States of Americano breakfast no housekeeping
nice place
Stayed in April 2024
Reviewed: April 13, 2024
Priscilla
United States of AmericaMore lighting
Everything was great especially the layout of the room
Stayed in March 2024
Reviewed: April 8, 2024
Laura
BrazilThere was an additional $199 resort tax that was not shown in the final price in the Booking app. The heating system was noisy in my room.
Rooms very comfortable and clean. The staff were very helpful and nice.
Stayed in April 2024
Reviewed: April 8, 2024
Pruitt
United States of AmericaThe area didn't have a lot of nearby shopping, which I only do on outings like this these days. But how much control do you have over stores?
Definitely a good place to relax, which was my goal, simply to be in a different environment. The staff essentially stayed out of the way, while being available at the same time, which I enjoyed.
Stayed in March 2024
Reviewed: April 4, 2024
Cindy
United States of AmericaFrig did not work. Price was too high. Did not like Not having access to Snacks Or Food inside the Hotel.
Being on a low floor and having the ice machine close. The staff were very nice. Raymond was exceptionally friendly and helpful.
Stayed in March 2024
Reviewed: April 3, 2024
Parichat
United States of AmericaThe wall is a bit too thin. I can hear other room are talking when I sleep
It is decently clean and super great location!!
Stayed in March 2024
Reviewed: March 28, 2024
Avery
United States of AmericaNothing.
Great location! Very convenient to shopping and food options!
Stayed in March 2024
Reviewed: March 8, 2024
Pradeep
IndiaThe atmosphere and location of hotel is very good. Reception person is very good.
Stayed in March 2024
Reviewed: February 23, 2024
Buzz145
United States of AmericaWe arrived in the evening for check-in & the lobby lighting was very dim. Also, there wasn't a coffee maker in the room.
The room was clean & the bed was comfortable. It was nice having free coffee, hot chocolate & water in the lobby. We also received a goody bag with soft drinks & water in it when we checked in.
Stayed in January 2024
Reviewed: January 26, 2024
Tyler
United States of AmericaRaymond was awesome! Thank you so much.
Stayed in January 2024
Reviewed: December 22, 2023
Asuka
United States of AmericaNon
Location and free coffee service
Stayed in November 2023
Reviewed: December 19, 2023
Ruben
United States of AmericaGym needs improvement for the location is in
Stayed in October 2023
Reviewed: December 16, 2023
Shannon
United States of AmericaThe lobby was sort of funky. I got multiple charges on my credit card which I couldn't explain, but they were deleted.
The room was fine. Comfortable bed. They had complimentary coffee, tea, and hot chocolate in the lobby. There was a bagel shop next door to the hotel which was handy for breakfast.
Stayed in October 2023
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