1000 Northwest LeJeune Road, Miami, FL 33126, United States of America
#131 of 197 hotels in Miami
Guests' ChoiceBased on 1030 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
8.5
Facilities
7.4
Staff
8.2
Value for money
7.5
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 16, 2024
Ashleigh
United States of AmericaOverwhelmingly strong air freshener in the lobby...I could taste it.
Comfortable bed
Stayed in February 2024
Reviewed: May 16, 2024
Jennifer
United States of AmericaIt was strange! There were nurses and patients obviously recovering from surgery there. The breakfast was awful
It was clean and the staff was friendly
Stayed in March 2024
Reviewed: May 13, 2024
Daniel
United States of AmericaBreakfast was expensive
Quick ride to the cruise port
Stayed in March 2024
Reviewed: May 13, 2024
Ilonka
NetherlandsThe fact that you need to leave a 100$ deposit and it cannot be in cash, it has to be cc. The fact that they could not put the Sonesta member number in the reservation. When you ask about the shuttle times all they can answer is thry come and go, no set times. Staff behind reception with airpods in.
Close to the airport. The shuttle staff is absolutely great
Stayed in May 2024
Reviewed: May 12, 2024
Philip
United States of AmericaThe room was clean and quiet.
Stayed in May 2024
Reviewed: May 11, 2024
Donna
United States of AmericaNo free breakfast, $17/person for poor- selection scrambled eggs and sausage links
Comfy bed
Stayed in May 2024
Reviewed: May 9, 2024
Dantes
Saint Luciaon checkout, the customer service representative who attended to me seemed to be in a rush and not bothered.
at check in the two customer service representatives who attended to me (especially the one who started the process) were pleasant and helpful.
Stayed in May 2024
Reviewed: May 7, 2024
Susan
United States of AmericaIt was a little noisy since it was by the airport…but we knew that when we booked it
I liked that it was close to the restaurant catch of the Day…we ate there 4 times!
Stayed in March 2024
Reviewed: May 5, 2024
Asanga
Sri LankaEmployees are very friendly and helpful.
Great location
Stayed in May 2024
Reviewed: May 3, 2024
Peggy
CanadaShuttle service
Location
Stayed in April 2024
Reviewed: May 3, 2024
Kevin
Cayman IslandsFront desk agent was a bit rude.
Location
Stayed in April 2024
Reviewed: May 2, 2024
Cynthia
United States of AmericaThe pool was closed for construction work.
Room was nice, hotel was bright
Stayed in April 2024
Reviewed: May 2, 2024
Travelust
CanadaThe free airport shuttle was the best
Stayed in April 2024
Reviewed: May 2, 2024
David
United KingdomNo early check in
Location great value for money
Stayed in April 2024
Reviewed: April 30, 2024
Donna
United States of AmericaThey were doing construction on the pool and we were never notified
Stayed in April 2024
Reviewed: April 28, 2024
Nila
United States of Americafar too few staff!!! shuttle to port failed to show up despite booking night before ; no help getting bags from room
close to airport new and well maintained, spacious room , bar and dining on site, good pickup by shuttle from airport to hotel, slightly lower cost than nearby hotels
Stayed in April 2024
Reviewed: April 26, 2024
Jonathon
United States of AmericaI stayed in a few hotels by the airport and this was the cleanest and most comfortable so far. It was worth the slightly higher price for a better layover experience.
Stayed in March 2024
Reviewed: April 22, 2024
Phil
NetherlandsNeeds some reburbishing.
The hotel needs a bit of a facelift but was functional, and well located and the beds are great. Best sleep I’ve had for a long time.
Stayed in April 2024
Reviewed: April 22, 2024
Alex
Argentinanothing wrong with the place.
location was amazing. room was really clean and included a fridge and safe. TV was new and included popular tv streaming service. They allow us to stay until noon for check out.
Stayed in April 2024
Reviewed: April 21, 2024
Gabriel
CuraçaoCarpet on the floor. And it was not clean0
Location
Stayed in April 2024
Reviewed: April 21, 2024
Wilson
CanadaBreakfast lacks of food selection. Facilities are outdated.
Location
Stayed in April 2024
Reviewed: April 21, 2024
Andrea
BrazilPool was closed an I wasn't informed in advance
Stayed in April 2024
Reviewed: April 18, 2024
Albert
Saint LuciaStairs at reception . Hold on account for deposit taking long to be released.
Good location,reliable shuttle to and from airport. Restaurant in property okay with reasonable prices. Helpful staff.
Stayed in April 2024
Reviewed: April 17, 2024
Phil
NetherlandsMaintenance
Location
Stayed in April 2024
Kota Kinabalu, Malaysia
Kiveri, Greece
Middletown, USA
Tulsa, USA
Río Lagartos, Mexico
Metz, France
Westwood, UK
Chalong, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content