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Reviews of Aloft Henderson

2631 St. Rose Pkwy, Henderson, Las Vegas, 89052, United States of America

#24 of 219 hotels in Las Vegas

Guests' Choice

Review Score

Based on 197 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    8.8

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    8.8

  • Free Wifi

    9.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: June 4, 2023

    10
    NICE
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    everything was great

    clean and comfortable

    Stayed in June 2023

  • Reviewed: June 4, 2023

    10
    a perfect luxurious feel for a quick work stay.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds and View
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    it was trendy and modern.

    Stayed in April 2023

  • Reviewed: May 31, 2023

    10
    Great place to stay off the strip, especially for business. will definitely stay here again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    My only complaint is that the pillows were too soft for my liking. i had to stack three of them to make it firm enough for me.

    The location is a little way from the strip, but that's the way i like it. Less crowds and traffic. The room was nice and roomy, with a great view of the strip.

    Stayed in May 2023

  • Reviewed: May 27, 2023

    10
    great staff!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    Convenient location for me, I felt safe while on the property, parking was great

    Stayed in May 2023

  • Reviewed: May 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't like that breakfast cost.

    Location was perfect for our track meet.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent babe area for after a long day.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    10
    Great place! Love the decor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    None. We'd definitely visit again.

    Front desk person Marco, was very warm and friendly. He greeted our dog by name and made him feel welcome too. Beautiful hotel in what we perceived to be a safe location outside of the strip.

    Stayed in May 2023

  • Reviewed: May 14, 2023

    9.0
    great value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the bathroom is not private

    so clean and new

    Stayed in May 2023

  • Reviewed: May 4, 2023

    9.0
    We loved the atmosphere, location, cleanliness and friendliness and will stay again.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing that could have been better for us would have been one comfy chair. It was kind of stiff feeling because the only place you could sit cozy was on the bed. The tissue and toilet paper were thin and rough

    We did not eat We liked the atmosphere, puppy love, games, comfortable bed, newness

    Stayed in May 2023

  • Reviewed: April 28, 2023

    10
    Great value for
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    A nice, clean, roomy, and comfortable hotel. Another plus is the restaurant “Scrambled” right next door. I highly recommend the hotel.

    Stayed in April 2023

  • Reviewed: April 12, 2023

    10
    Great hotel for its money and location
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    everything perfect

    construction is new, and the style is nice. Everything extra clean and pleasant Amazing clean-virgin Gym with nice equipment. Free Wi-Fi and Many common spaces to work with a nice surrounding.

    Stayed in April 2023

  • Reviewed: April 26, 2024

    1.0
    not helpful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    not helpful

    did not have reservations for 2 rooms... and blamed everything on booking.com

    Stayed in March 2024

  • Reviewed: April 25, 2024

    3.0
    frustrating due to a lack of a promised-refund from Booking.com
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    We were supposed to get a refund due to noise levels being so high we could not sleep well and the hotel could not fix the sound level of music played from the lobby. Hotel manager said they refunded us but since we paid through Booking.com we would receive the refund through Booking.com which never happened.

    The hotel was great except for the noise levels. I found the manager and staff responsive and amenable to refunding our stay, but due to our payment through Booking.com and never receiving the refund I had to give lower ratings than I would have had I received our refund through Booking.com. So perhaps the ratings are for Booking.com and not the hotel.

    Stayed in February 2024

  • Reviewed: April 10, 2024

    6.0
    It was alright
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Only one trash can in the entire room. I believe the beds are actually full size not queen

    The location

    Stayed in April 2024

  • Reviewed: November 13, 2023

    1.0
    Unprofessional and disappointed with handling my reservation
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    How the staff changed my reservation without my consent and charged my card for an additional fee without my authorization. Shower was not cleaned good…had other people hair in shower

    Convenient location

    Stayed in November 2023

  • Reviewed: November 11, 2023

    4.0
    Very disappointed - with proper customer service, it could have been a 10.
    • Business trip
    • Group
    • King Room
    • Stayed 1 night

    It started off good but went downhill from there. I was attending a 3 day conference & my 3 night stay was booked by the organizers. I planned on arriving a day early & staying for an extra day after. The hotel website had no contact form or email address. I wasn't going to call from Ireland, so I booked my 2 extra nights on booking.com. When I arrived I asked to combine my bookings so I could stay in the same room. They said they couldn't. I would have to check out & in again on days 2 and 5. When I asked for confirmation that I wouldn't be charged for the 3 nights being paid for by the event organizers, they said it was up to the organizers to let them know, otherwise I would have to pay. Saturday was good: there was coffee and water & everything was in order. Sunday, housekeeping gave me extra coffee & creamer. Monday, no new coffee or water. Tuesday, no new coffee or water & the bath mat disappeared. Wednesday was a disaster. I tried to do the check out/check in but they couldn't find my reservation. When they found it they blamed Booking.com for the error. I was now running late & said I'd come back in the evening. When I went got back, my key had been disabled & I couldn't get in. Back to reception & more hassle. I was getting very tired of being told it was my fault or Booking.com's fault when it was obvious it was their error. Eventually they agreed to book me in again. When I got into my room, guess what? The towel and bathmat had been changed but room hadn't been cleaned, the bed wasn't made & the basin wasn't cleaned. And there was no new coffee or water. What really bugs me is the hotel's attitude that they weren't responsible for any mess-up or mistake. It wasn't their problem and they had no interest in solving it.

    Clean, comfortable room. Friendly staff. Given what I describe below I feel I owe it to the staff to emphasize the staff themselves were friendly. The hotel is well maintained, welcoming and has a great atmosphere. The bar area is open to the lobby and the whole floor is casual and family friendly.

    Stayed in November 2023

  • Reviewed: October 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no complimentary breakfast. Only tea and coffee were complimentary with hours mentioned. The booking.com site wrongly mentioned that breakfast was included. The shower design was such that coming out of the shower would result in water dripping out onto the room resulting in a mess. There was no microwave inside the room.

    The hotel was posh with good modern designs. Very clean.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    1.0
    Lots of hassle while trying to get extra charged money back.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds, Mobility and Hearing Accessible Transfer Shower
    • Stayed 1 night
    • Submitted from a mobile device

    You charged me double; via Booking app and via my credit card I presented at the hotel. There's no way to contact you via e-mail and as I live 8300km away from the hotel solving the issue via phone would be a nightmare. Contact me somehow yourself and let's settle the double invoice.

    The location was nice and so were the rooms.

    Stayed in September 2023

  • Reviewed: October 5, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Terrible reception

    Stayed in October 2023

  • Reviewed: October 4, 2023

    7.0
    Clean room with all the necessary facilities
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The room was a bit small. The swimming pool is not very sunny as it is located in the backyard of the hotel. Other than that, we had a nice experience.

    The facilities are modern and the room was clean. The location is convenient if you want to avoid the frenzy of the center of Las Vegas. The hotel is surrounded by many restaurants. The gym is very well equipped.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    2.0
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: September 22, 2023

    1.0
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    I never got my wake up call

    Stayed in August 2023

  • Reviewed: August 9, 2023

    5.0
    No sleep due to music coming through the floor.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    My room was on the second floor right above the hotel entrance and right above the lobby or the pool table as I did not realize it until night 2 the music that is being played is constantly heard throughout the night originally, I thought it was a neighboring room that had their TV blasting, but it was the music in the lobby reverberating through the floor. I slept like crap both nights because of it, including waking me up.  I purposely stayed at this hotel because I stayed at one in Denver. I am not sure if you were aware of this issue of the music going into the rooms.

    I like the amenities the pool the white room is big and had good equipment the games available .

    Stayed in August 2023

  • Reviewed: July 24, 2023

    7.0
    Overall the hotel is good for its price. Staff could use some training.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Small pool, rude and unorganized front desk.

    good location, very clean.

    Stayed in July 2023

Showing 76 - 100

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