840 East El Camino Real, Mountain View, CA 94040, United States of America
#5 of 20 hotels in Mountain View
Guests' ChoiceBased on 195 hotel reviews
8.5Cleanliness
8.8
Comfort
9.0
Location
8.9
Facilities
8.8
Staff
8.9
Value for money
8.5
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Terri
United States of AmericaWhile the staff was nice, the hotel was very understaffed, and check in took too long. Parking feels a bit unsafe, especially at night. Lastly, the sheets were a bit scratchy and we weren't informed about breakfast/other complimentary items at check in. That was a bummer.
Convenient location, clean rooms, and quiet. Everything we needed for our 2 nights. Nice complimentary DryBar toiletries - an unexpected and very nice surprise.
Stayed in May 2024
Reviewed: May 6, 2024
Chandana
IndiaThe water in wash basin places in bathroom was no going, there is a blockage or the cap is not opening properly for the water to pass.
Stayed in May 2024
Reviewed: April 15, 2024
Frederick
United States of AmericaWater was not as hot as I like for the full shower 2x.
Friendly staff, modern clean room, good value for money.
Stayed in April 2024
Reviewed: April 8, 2024
William
United States of Americafacili
Stayed in April 2024
Reviewed: April 6, 2024
Marcia
United States of AmericaBreakfast was very confusing. The menu wasn’t clear with what was available and the pricing. There were no muffins or bagels. It was unclear where to pay. Someone said pay at the bar. We left and ate elsewhere.
The rooms were very clean and the bed and pillows were comfortable. The staff was very friendly.
Stayed in April 2024
Reviewed: February 24, 2024
Joaquin
United States of AmericaWAS CLOSE
Stayed in February 2024
Reviewed: September 15, 2023
Pooja
United States of AmericaWhen we were checking in, the two rooms I had booked were on two different names. I only provided my name and the receptionist didn't even bother to see if there was another room. She simply refused to see it and asked me to call Booking.com. I provided another name after seeing the booking. This is not a great experience for people checking in after a long journey. The receptionist is responsible for making sure to ask if there is another guest's name on the booking. In-room # 219, the bathroom door was tight and my friend got locked in.
The value of the room, cleanliness, and the location.
Stayed in September 2023
Reviewed: September 7, 2023
Melissa
United States of AmericaClean, modern design
Stayed in September 2023
Reviewed: August 31, 2023
Uribe
United States of AmericaWe missed things at breakfast. There was no butter nor jam. No cereal either. And the front desk staff was not very nice.
Everything was good, the room, the bed, the pillows , the food and the drinks. We had Korean tacos and wings for dinner and they were so good! For breakfast, we ate waffles and a burrito and they were very good! As far as the drinks, the mango sangria was amazing! We very much enjoyed the pool table and the bar. Pool looked good as well!
Stayed in August 2023
Reviewed: August 27, 2023
Kristin
United States of AmericaLoud when people are walking through the hallways. Can hear through to the next room
The lobby was nice and clean. The room was comfortable, clean and conveniently located to attend a Levi stadium event.
Stayed in August 2023
Reviewed: August 26, 2023
Catherine
United States of AmericaDidn’t try the pool. Nice staff
Close to shoreline venue
Stayed in July 2023
Reviewed: August 21, 2023
Inas
United Arab EmiratesThe front desk team can be abit nicer with tourists. They have no patience whatsoever when being asked about complimentary water or any information important to the tourist. Also they are very ediment about the deposit but when asked about the release upon check out, an attitude from the front desk is the last thing one expects.
The room
Stayed in June 2023
Reviewed: August 13, 2023
Abel
United States of AmericaRooms were over booked. Had to wait a longer to get checked in.
The atmosphere. The openness.
Stayed in August 2023
Reviewed: August 7, 2023
Todd
United States of AmericaPillows were too thick and uncomfortable to sleep on.
Geared to families. Games and activities found in the lobby. Trade off is many families with younger children made the lobby loud and messy
Stayed in August 2023
Reviewed: July 24, 2023
Gerald
United States of AmericaSlow elevators and ice machine was broken.
Great location and the people working there were very friendly.
Stayed in July 2023
Reviewed: July 24, 2023
Katie
United States of AmericaThere wasn't anything not to like
Clean, friendly atmosphere, close to concert venue
Stayed in July 2023
Reviewed: June 1, 2023
Kimberly
United States of Americathe air conditioner in the room was a little loud
it’s was nice having an area in the lobby to hang out with friends I was meeting up with and not have to be cooped up in my room.
Stayed in May 2023
Reviewed: May 31, 2023
Rachel
MexicoThe beds are too soft for me but thats just a matter of personal preference.
Cool vibe. Great hotel. Easy check in. Friendly staff.
Stayed in May 2023
Reviewed: May 30, 2023
Jenny
United States of Americait was clean and close to our event
Stayed in May 2023
Reviewed: March 13, 2023
Robin
BelgiumI thought it was a little expensive for what it was, although this is Silicon Valley. The food was poor. Breakfast was tolerable, but the one dinner I had there was just bad. Avoid. Really need a car or be ready for lots of cabs.
Location was good from the perspective of being in central Silicon Valley, if you have a car. As a visitor without a car, then options were rather limited, although there were shops and some restaurants within easy walking distance. The hotel was rather basic, but very clean and the staff were universally excellent and helpful. The room was spacious and comfortable with an enormous TV, if that's important to you! Tea and coffee machine in the room, which was good.
Stayed in February 2023
Reviewed: March 13, 2023
Cynthia
United States of AmericaNA
NA
Stayed in March 2023
Reviewed: March 6, 2023
Kara
United States of AmericaI am concerned that I was unaware that this was used as a homeless shelter during the pandemic. Although it felt clean, after finding this out I began to question: did they get new mattresses? Did they use bleach after this returned to a hotel?
Stayed in March 2023
Reviewed: January 30, 2023
Petr
United States of AmericaThe Internet is not secure and can be a bit slow. TV is huge but has an old-school cable menu, clunky to use.
My second stay here, might become my go-to hotel in the area. Spacious and clean modern rooms, comfortable bed. Central location in Mountain View, walk to coffee shops. Both stays were quiet at night, allowing a nice rest.
Stayed in January 2023
Reviewed: January 29, 2023
Gideon
Israellocation
Stayed in December 2022
Rome, Italy
Champagneux, France
Búzios, Brazil
Anchorage, USA
Tecozautla, Mexico
Plokamianá, Greece
Wuustwezel, Belgium
Skiathos, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content