I didn’t like that the bathroom didn’t have a real door, just a wall that slides over and doesn’t create any seal or much privacy. I also wish there was a microwave inside the room. Plus we were only given 2 large towels for our 2 night stay, I asked for more but they were never brought, we tried housekeeping but they were out of towels

The hotel was beautiful! The staff was very friendly!! A convenient location. I would stay again

Stayed in May 2024

I didn’t like that the walls were so thin that we could hear everything going on around us. I didn’t like that we had to pay for every individual breakfast item

I loved the decor, the location, how friendly the staff were.

Stayed in April 2024

Clean room, cute decoration. The staff was very nice & accommodating.

Stayed in March 2024

The water pressure for the shower was very poor. I told the front desk, said they were going to send someone to look at it. I got back in the evening and still the same. It was so bad, the water was coming out like a sprinkler.

The modern layout, and lobby area.

Stayed in April 2024

Very low water pressure from shower head One of employees at front desk didn’t know what she was doing

Very clean and comfortable

Stayed in April 2024

The room had a lot of ladybugs present, and the surprise accidental fee that you don’t get back until after a week later!

It was very beautiful and family oriented.

Stayed in March 2024

I think for the price of the rooms not to have a free breakfast was a bit disappointing. We were just told the times breakfast was served but had no clue it was an extra cost.

The property was very nice rooms were updated.

Stayed in March 2024

People above me on second night sounded loud with footsteps

There was no bfast

Stayed in March 2024

Maintenance the shower in the room was dripping water all day and night I prefer to be on top floor the second floor was very noisy

Location is great and convenient, the work out facility was great , the hotel design and furniture stood out , also the amenities pool table, table games great for guests

Stayed in March 2024

Great value. New and modern

Stayed in March 2024

Wifi on the TV didn't work.

It was very nice and clean. Staff was nice.

Stayed in December 2023

The room had a smoke detector that kept blinking.

Stayed in November 2023

weird location. small, tight parking. not close enough to walk to anything (restaurants, shops, gas station). said pet friendly but then at check-in was informed there was a $50 fee for pets - mentioned nowhere on booking site. could’ve gotten a better room/hotel for what the total ended up. room was too modern to be comfortable- weird tiny couch thing & ridiculously small table. zero privacy in bathroom area. door to room opened directly into bathroom space - which has no door! also, just personal taste here, but the decor theme is childish and ugly.

Stayed in October 2023

The reception in my room was horrible. It was very difficult using my cell phone when I needed to make some important calls. The shower head leaked, I reported it to the front desk and I do believe maintenance came but the problem was not repaired. In fact the water temperature was not as warm as it was prior to me reporting the leak.

As stated the team was very professional and responsive. They were very welcoming and attentive as I came and went.

Stayed in October 2023

Room condition

Location to where we needed to be

Stayed in July 2023

The room didn't have a microwave so that was kind of unusual.

I like how the room was spacious and it was comfortable and modern.

Stayed in June 2023

the water would not get hot in the shower

new and nice

Stayed in April 2023

The water was cold and would never get hot. That was the only downfall

Room was clean and absolutely gorgeous. Reminds me of Moxy’s design a little, and was very comfortable!

Stayed in April 2023

Our room had a smell, but the cleaning staff did offer to come in and spray. It was the only issue.

I loved the decor. Modern. Clean.

Stayed in April 2024

If someone showered or flushed the toilet the entire room could hear it loud and clear. There was no sound barrier between the bathroom and the bedroom. We, also, did not have any hot water for the entire five days we stayed. It was warm at best, like they had the temperature turned down.

Stayed in April 2024

After we returned home we tried calling every day to speak with Elton to get some answers. After 5 days of calling and Elton not returning our call we finally got ahold of him on that following Saturday, April 30th. Elton informed us there was no card on file for him to be able to charge the room to and that the hotel had been overbooked. I explained that I was looking at my reservation and I could see the card on the reservation so I am unsure how he didn't have it on his end. I also asked why he didn't call me instead of emailing me. He said that my phone number was not on the reservation, only my email was. I explained that I didn't see how that happened either since I was looking at my reservation and my phone number was clearly on there. I also said that you can't book a room without a card on file. He agreed with that but still stuck with his story staying that no card was on file on his end. I told him that I thought he purposely canceled our reservation since we didn't check in right at 3pm and sold it to someone else that same day for more money. Again we were at the predators hockey game and went for dinner afterwards which is why we didn't check in at 3pm. If we would have checked in at 3pm would there still not have any rooms available? Elton refused to try to fix this situation and said that it was not his fault, it was booking.com's fault since the card was not on file. I do not believe that this was the case but I would like something to be done to make this right. I had to pay double the price for a Baymont hotel room that was not as nice as what the aloft hotel room would have been. I do not think this is okay. Please let me know what next steps I need to do in order to get reimbursed. I had to pay $300 dollars when it should have only been $170.00

The whole experience could have been better. Me and my boyfriend went to see the Predator's play in Nashville on March 23rd, so we didn't check in right at 3pm. When we went to check-in the receptionist told us that she did not have any record of our reservation and that sometimes the 3rd party reservations don't always come through. She then proceeded to tell us that all of their rooms were fully booked and they didn't have a room available at all for us to purchase. She acted as if there was nothing she could do. At the very least she could have called another aloft hotel to see if they had any availability. We ended up calling around 7 surrounding hotels and only one had any availability. It was a Baymont hotel and we had to pay $300 dollars for this room, when we were originally only paying $170 at Aloft. The next day I checked my email and Elton the manger at Aloft had emailed me at 6:41pm on Saturday March 23rd stating the following, "Good afternoon Mr. Morgan Abraham Hope your day is going well. My name is Elton I am the front desk manager at Aloft Nashville Airport, we are sending you this email to let you know that your room is canceled due to overbooking at the hotel we don't have a room to sell to have you in house. I do apologize for the inconvenience and your reservation is going to be canceled with no penalty If any question or concerns, please feel free to contact me at any time" This contradicts what the receptionist told us, which was that there was no record of our reservation at all. Clearly there was since Elton emailed me to let me know after the fact that he had no availability in his hotel. I have a couple of problems with this. One, why did he not call me? I am in Nashville not thinking that I need to check my email to make sure the room I booked is still available. Two, this room had been booked 4 days prior to the stay, so if there was no availability then how was I able to book the room?

Stayed in March 2024

The water in the shower did not get really hot at all. Could’ve been due to the fact that we were on the 5th floor.

Very friendly staff! Everyone was so welcoming. Our room was super nice!!

Stayed in April 2024

Different

Stayed in February 2024

not enough parking

nice neighborhood

Stayed in April 2024