The TV was difficult to use

Staff and facilities were amazing.

Stayed in October 2023

Wait on pre- authorization to drop off. Charges went through 1 day still have authorization pending 4 days . 10 years ago we did 3 days max.

Pool, except temp of water was 100 degrees.

Stayed in August 2023

none

no vommunication

Stayed in June 2023

Distance to places to eat

Stayed in June 2023

Coffee machine not working. Not many breakfast options Ice machine not easily available. TV service is bad.

Beds are great Air conditioning works great

Stayed in May 2023

the ac in the rooms didn’t work well. was hot all night and during day.

the location

Stayed in March 2023

Our shower water didn’t get very hot. Luke warm at best.

Clean, comfortable, modernized, contactless checkin, mobile app room key, friendly staff.

Stayed in November 2022

What I did not like was that when I arrived at hotel, 6853 Dallas Pkwy, Plano, TX 75024, they canceled my reservation without my knowledge and then I was shipped to another location. I was never informed of these changes, even though I made reservations a month in advance. This was supposed to be a business trip and all of my coworkers were together in this hotel and I shipped to their sister location 3202 Parkwood Boulevard, Frisco, Texas. This was a major inconvenience because I flew into town that day and did not have my own transportation. However the manager Michael at the sister location was very accommodating and apologetic for my inconvenience. And due to my inconvenience my 2 night stay was paid for by the hotel. And yes I do appreciate what they did, I would have liked that the communication was better. This was all about status quo and just because I do not travel often, gives you no right to boot me out of the hotel and put someone else in my place.

What I like was the overall staff

Stayed in October 2022

Cappuccino machine never worked. Ran out of coffee first day. Ran out of milk second day. Front desk person was ambivalent , didn’t care, not their job

Decent hotel and location. Bartender was good

Stayed in June 2022

During our stay, there was a celebration party going on all day. The music was extremely loud and overcrowded in the lobby area. We were unable to visit the bar or enjoy the extra lobby activities due to the party.

The location

Stayed in March 2022

Hair in the shower.... not clean

Stayed in January 2022

modern look

the different vibe not the typical hotel layout

Stayed in October 2021

only had ultra light beer in the bar when we arrived

a little expensive

Stayed in October 2021

Location

Hospitalty

Stayed in September 2021

Room seemed very cramped

Expected complimentary

Stayed in May 2021

Desk person at night was less than friendly

Clean, modern

Stayed in May 2021

I think it would be great to offer the shuttle on Saturday night and breakfast until 11 on weekend

Stayed in September 2023

The only minor thing I could see being an issue for people is that there is no door between the bedroom and sink area (though the sink is behind the wall dividing the bedroom and bathroom) so if one person is up early and the other is still sleeping there could be some sound and light leakage into the bedroom. Also, there is a frosted glass partition separating the shower from the bedroom so that could also let in some light in an otherwise pitch-dark bedroom (you can't see through the glass, so no privacy issues).

This hotel was really nice. Great decorations in the lobby and rooms, and I really liked the interesting room layout, with the bed's headboard up against the wall dividing the bedroom and bathroom, and the bed facing out toward the windows. It was definitely different than your standard hotel room! Everything felt modern and stylish. The bed was also really comfortable, the curtains kept the room sufficiently dark, and the shower had good water pressure. I liked that there was a little food pantry area in the lobby where you could buy snacks or cold breakfast (cereal/oatmeal), since the hotel's hot breakfast was not included in the rate. The bar and pool area also looked really nice, though we didn't take advantage of either. It was nice to not have to pay for parking, and we never had any issue with finding a space. The hotel is located right on the freeway so it's not like it is in a scenic location with anything you can walk to, but it is directly across the freeway from The Shops at Legacy, so it is a less than 5-minute drive to all kinds of shopping, restaurants, bars, etc. I don't often have reason to visit Dallas but if I were to ever again, I would definitely stay at this hotel.

Stayed in August 2023

The beauty of the hotel inside and outside. The comfort of my room. I always love the view out my room window.

Stayed in April 2023

This hotel has great staff, comfortable beds, and modern decor. An overall good experience.

Stayed in January 2023

everything

Stayed in October 2022

A big cockroach in my room. Could not get the TV to turn off…was going to unplug it until I noticed the note…’if TV is unplugged a $75 charge fee will apply. Felt like it was one step above a hostel

close to Legacy West area

Stayed in September 2022

Too many teens on floor I was on and too loud at times. But didn’t allow them to ruin my weekend.

Convenient for things my friend and I wanted to do like shopping and entertainment.

Stayed in June 2022

Not a thing!

Always consistent, like the clean lines and the cheerful staff. Love their vegan breakfast options!

Stayed in July 2022