6608 Old Collamer Road, East Syracuse, NY 13057, United States of America
#21 of 23 hotels in East Syracuse
Guests' ChoiceBased on 310 hotel reviews
4.5Cleanliness
5.4
Comfort
5.5
Location
6.9
Facilities
5.1
Staff
6.3
Value for money
6.0
Free Wifi
6.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 15, 2024
John
United States of AmericaThere were stains on the curtains, box spring cover and on the comforter provided. The comforter smelled like cigarettes. There was a large missing swatch of carpet just outside of the room I stayed in, and there was no signage to indicate why or when it would be fixed.
Stayed in May 2024
Reviewed: May 14, 2024
Cook
United States of AmericaNo ice bucket. Broken bathroom door handle. Sink broken and hanging on.
Available last minute.
Stayed in May 2024
Reviewed: May 3, 2024
Rebecca
United States of AmericaThe area, no microwave or refrigerator, It was almost like being in a insane asylum, the other guest were crazies I think they all live there.
The first desk guy was very nice and helpful.
Stayed in May 2024
Reviewed: April 8, 2024
Brittany
United States of AmericaLooks of the outside are deceiving! It’s nice and remodeled outside but once you walk through those doors The entire inside is so run down. It smells of skunk/marijuana. Our room was tiny. No sitting area or table just a bed and a plastic red rolling chair. The bed was not comfy, the pillows were flat as can be and the carpet was all worn and torn. The bathroom was a joke! The sink was cracked to the point I was afraid to touch it or it’d break in half, everything was rusted. I got stuck in the bathroom, the door wouldn’t open my boyfriend had to bust through it. It’s not near anything! There’s a Ruby Tuesday across the street but other than that the area looks like an old run down industrial area. It was just all around…..just….bad. Wouldn’t recommend!
Stayed in April 2024
Reviewed: March 1, 2024
Joe
United States of AmericaLack of maintenance and upgrades. Rooms damaged by smoker’s use and lacked coffee, etc. 24/7 in lobby and neither remove worked with TV.
Staff found a third room that meet minimum standards as “acceptable”. First room was issued as no smoking but it smelled of heavy smoke. Second room had broken sink/countertop.
Stayed in February 2024
Reviewed: February 24, 2024
David
United States of Americathe room was unclean plus every time i come there there seem too be no towl every thing eles was great but the room
the service was great
Stayed in February 2024
Reviewed: February 4, 2024
Crossman
United States of AmericaRelax
Stayed in February 2024
Reviewed: December 12, 2023
Yves
United States of AmericaConvience
Stayed in December 2023
Reviewed: November 14, 2023
Tiffenyrm
United States of AmericaNo breakfast as advertised. No fridge or microwave in room.
Cozy. Clean. Friendly-ish staff.
Stayed in November 2023
Reviewed: October 29, 2023
Bangaroo
CanadaYes. Property under renovation
No breakfast served
Stayed in October 2023
Reviewed: October 28, 2023
Tyler
United States of AmericaIt smelled like cats bad
Somewhere to sleep
Stayed in October 2023
Reviewed: October 2, 2023
Kelly
United States of AmericaIt smelled like marijuana in the hallways all the time. It was very run down and not well maintained. We only had 2 pillows that were very thin and when we asked for 2 more they stated they had no extras. They do give you an ice bucket with a bag but no lid and The only ice machine is on the 2nd floor and they only way to get there is up the steps. There was no microwave or fridge. It was just a bed with night stand boxes attached to the walls, a small desk with a nasty dirty chair & a bathroom. You also need to bring your own personal shower stuff cause all you get is soap. I won’t be staying here again.
It was close to everything we wanted to do while we were there
Stayed in October 2023
Reviewed: September 18, 2023
Franklyn
United States of AmericaOld facilities. Old towels with stains. Cracks in the walls. Old CRT television from the 1980s.
Budget friendly. AC was great!
Stayed in September 2023
Reviewed: September 11, 2023
Karen
United KingdomIt advertises continental breakfast included and there was nothing and no explanation, disappointing as we had arrived late after 4hour drive and had very little sleep ahead of 2.5 hour drive that morning
Clean and functional room
Stayed in September 2023
Reviewed: July 5, 2023
Laurie
Canadaunder construction at this time
can not say
Stayed in July 2023
Reviewed: April 19, 2023
Spnaumowicz
United States of AmericaThe room was filthy, there was a used condom wrapper in the bed and feces stains on the base of the toilet. The room was scorching hot and the AC did not work - it was too late to deal with all that by the time we got in so we ended up leaving and not even staying the night
Stayed in April 2023
Reviewed: March 28, 2023
Chimera
United States of AmericaEverything
Nothing...old run down and unsafe
Stayed in March 2023
Reviewed: February 12, 2023
Deedra
United States of AmericaThe smell of the hotel, no bkf no pool no microwave
Quietness an clean room
Stayed in February 2023
Reviewed: January 23, 2023
Ella
United States of Americathe holes in the walls
it was convenient
Stayed in January 2023
Reviewed: October 21, 2022
Heather
United States of AmericaNo elevator, stated cont breakfast was included, but was none. not updated with usb outlets, lights
quiet, clean, out of town
Stayed in October 2022
Reviewed: September 20, 2022
Terry
United States of AmericaWas charged an extra $10 for breakfast which they do not provide. TV service was terrible, asked for extra 2 pillows only got one, were told wash would not be done till next day, only one hand towel and wash cloth provided for a 2 person booking, was told same thing about wash.
Nothing about it.
Stayed in September 2022
Reviewed: August 30, 2022
Gregory
United States of AmericaThe main hall had a horrible odor with tattered and worn carpeting. No ice machine. For $125 a night, the room was in very poor condition(dated and in disrepair)
The location was convenient
Stayed in August 2022
Reviewed: August 16, 2022
Andre
Canadaif the bathroom sink was not clogged
Stayed in August 2022
Reviewed: July 29, 2022
Jordan
United States of AmericaThe tvs are very outdated and my light made this weird buzzing noise while it was on
Beds were pretty comfortable
Stayed in July 2022
Reykjavík, Iceland
Weissbad, Switzerland
Tecpán Guatemala, Guatemala
Bryson City, USA
Ljubljana, Slovenia
Tirana, Albania
Põlva, Estonia
Belgrade, Serbia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content