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Reviews of Laguna Inn and Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

28742 Camino Capistrano, San Juan Capistrano, CA 92675, United States of America

#3 of 4 hotels in San Juan Capistrano

Guests' Choice

Review Score

Based on 329 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.4

  • Location

    7.2

  • Facilities

    7.1

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights

    The price I paid was a bit high considering there are no amenities at this hotel.

    I liked the size of the room and that it had a mini fridge and microwave available.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The TV didn't work during my second stay, but I didn't really miss it.

    The staff is so, so nice! My car was dead when I went to check out. One of the maintenance guys brought his truck over to jump it, and the hotel manager had new jumper cables. Got me right on the road. Above and beyond, I would say! The hotel is not fancy, but the rooms are clean, and the beds are pretty comfortable. The prices are amazing for San Juan Capistrano! I will continue to stay there when I'm working in town!

    Stayed in April 2024

  • Reviewed: March 23, 2024

    8.0
    But my stays are always pleasant. I enjoy Ted and Hannah very lovely people. Good customer service.
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Surrounded by cement very loud Amtrak train

    Convenient location

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Needed a place for the night due to road closures
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking very tight area very busy and walls are thin can hear everything like cars and movement upstairs inside refrigerator someone left a bottle of wine and two bags of ice - meaning room wasn’t cleaned and inspected right

    Bed comfortable not enough cover thin blanket over sheet -

    Stayed in March 2024

  • Reviewed: January 3, 2024

    7.0
    Economical way to enjoy a trip to south orange county.
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing I didnt like was that there is a train very close to the property and there were moments that it was very disruptive to trying to sleep. Everything else was great. Location as far as proximity to freeway, restaurants, beach etc was perfect. Just the dang train.

    The owner kindly helped me jump my car as I accidentally left the headlights on all night. What could have been a problem was immediately solved and with kindness which I really appreciated. Within 10 minutes of discovering my dead battery I was on my way to the beach .

    Stayed in December 2023

  • Reviewed: November 13, 2023

    8.0
    Good value
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a bit worn

    The staff was very friendly and professional. The room was very clean. Very close to the freeway.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs coffee maker

    Stayed in October 2023

  • Reviewed: October 22, 2023

    6.0
    Good place for the price
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The noise. Right off the freeway and there was a train that went by every night at 230 am and blew their horns. No coffee pots in the rooms, breakfast was not a option here. They only had coffee in office area from 7-9 am.

    The maid service was great. They cleaned our room everyday. I received email a day before stating that due to rise in Covid they would not clean rooms daily but they did.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    I would recommend it for a quick stopover, because of the size of the room, excellent underground parking, and the kind
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location was questionable, because of freeway construction, the train traffic, and the patrons in the parking lot of the In & Out restaurant. The price was a little high due to those circumstances.

    Excellent clean room, bathroom, front room with couch & table, microwave, and refrigerator. I found the bed very comfortable.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    6.0
    Ok for 1 night.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was cold and loud in the rooms. The beds were really hard, right next to the train tracks and construction. No coffee pot in room. Was veery expensive for what you got.

    It was a great place to spend one night at ti go to a concert. The staff were all SUPER friendly!! They were very accomodating.

    Stayed in September 2023

  • Reviewed: August 31, 2023

    7.0
    Good location
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom door knob was about to fall off

    Stayed in August 2023

  • Reviewed: August 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They do not have a coffe machine

    No breakfats

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    For the location in cement city no pool… The prices are too high. This property should average between 85 and 101.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    8.0
    We felt safe and the staff was very friendly
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was not offered towels were small and rough to the touch

    Stayed in July 2023

  • Reviewed: July 11, 2023

    8.0
    Very Good
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Occasional loud noise from train and trucks due to location. Room was clean except for one dental floss threader that was still on the floor.

    Staff was friendly and check in was easy. Plenty of parking.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    8.0
    Overall experience with rooms are good management is good they are nice. They are helpful and they accommodate very well
    • Business trip
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This property needs to upgrade their Wi-Fi. It is a poor quality… When working we want to have no interruptions in the Wi-Fi system. Perhaps you should call T-Mobile or get better Cox cabling, or move your Wi-Fi from the attic to a more central location so that it can assist working people the opportunity to do their work while staying… No one wants to gather outside in an area where it’s pulling stronger went in the room it goes away

    Centrally located

    Stayed in July 2023

  • Reviewed: June 15, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn't like that it was directly in front of the Metrolink & you could hear the train in the middle of the night.😖

    Staff was very nice & friendly. Loved the spacious shower spa/jacuzzi. It was very clean.

    Stayed in June 2023

  • Reviewed: June 11, 2023

    6.0
    Pleasant
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only the location

    Stayed in June 2023

  • Reviewed: April 24, 2023

    8.0
    I didn’t like the bed , I was to hard to sleep on it
    • Business trip
    • Travelers with friends
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    train noise

    nothing at all

    Stayed in April 2023

  • Reviewed: March 21, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Barely any towels or toilet paper. Had to ask for extra. And no tissues.

    Clean & quiet. Close to the beach without the crowds.

    Stayed in March 2023

  • Reviewed: March 7, 2023

    8.0
    Overall, my state is always very good
    • Business trip
    • Solo traveler
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Kevin needs to work on his people skills

    Harry was very accommodating… Always looking out for the customers needs

    Stayed in March 2023

  • Reviewed: February 21, 2023

    7.0
    I like this place , as a matter of fact I have stayed there numerous times sometimes I booked a room for a party of five
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    there was a lot of noises machines ,something’s with wheels ,and one of those times the train just blast a noise when was passing by. I think that to avoid all of those a noises need to change the regular windows for double painted and it will block any noise I can tell you it will block all those noises.

    it was very convenient, close to the freeway and it had suites available, had to cancel somewhere else because of roach problem and dirty place . so being the weekend I liked the fact that I could stay for a night to rest from traveling and visiting friend on our way to LA .

    Stayed in February 2023

  • Reviewed: February 10, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel is situated between three highways. However noise cancellation is pretty good, so you only hear little traffic noise.

    Very comfortable bed.

    Stayed in February 2023

Showing 1 - 25

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