No iron, only hand soap,no coffee maker, 1 wash cloth

Location comfortable beds

Stayed in May 2024

Roaches and everything

It was cheap

Stayed in April 2024

This review is hidden because it doesn't meet our guidelines.

The facility is too old. There is a phone at the bedside table but I noticed it was not connected or plugged & was inoperable. Another $20- was added to my bill....more than what was quoted via booking.com.

i was there to meet up friends whose child is a medical student at Merritt U. Comfy bed...good enough for an overnight stay. It was easy for the guy at the office/ counter to switch me to a non- smoking room after I told him that my room is smelling like cigarette and cigarette butts. Thank you so much.....Well kept and watched parking area. I saw a roving security person around that was keeping watch the parking area and the property as a whole. Feeling safe😍. I love the little paper at the office lobby where it is suggesting us a safety stay via a link. See it in photo I sent. Thank You so much ...loved my stay and it os closed to Meritt U.

Stayed in March 2024

They charge a higher price when I arrived then what was pushlished on the booking website. That is deceptive and unfair. It was late so I had no choice but to pay the extra $12. If I has known I would have stayed somewhere else.

The bed was very comfortable and cozy. The lovation (Lake Merritt) is my favorite area in Oakland

Stayed in March 2024

The breakfast was mediocre and the milk for the coffee was spoiled. The faucet drain needs a sieve

The tv and beds were great.

Stayed in February 2024

The noise coming from 121 all night.

The location is fine. The Continental Breakfast is horrible. This place use to have a nice breakfast.

Stayed in March 2024

No lights at the back

Gave me a room at the back of the hotel. It was too dark.

Stayed in March 2024

Microwave did not work.

Excellent location

Stayed in March 2024

The bed comforter had burn whole in them and they were thin and when I turned on the heater it didn’t work

Stayed in March 2024

I didn't like the service at check in. Although he apologized a few times, the agent was a bit rude. I have thick skin and would stay again.

I loved the location.

Stayed in February 2024

Smelled fusty. The blanket was more like an additional sheet

There were 4 pillows. Location was handy

Stayed in February 2024

Additional destination fees after the booking confirmation completed. Not cool

Room rates per day

Stayed in January 2024

Mold in the bathroom. Added additional charges at checkin 73 dollars to 95 dollars at checkin. . No toothpaste. Little thin towels. Bed sheets had holes all in them.. No good customer service

Location. Thats it

Stayed in December 2023

Wasn't expecting anything glamourous, but the room was really unhygienic and gross. -The carpet and floors were very sticky. -Didn't shower as the ceiling in the shower was really low and completely covered in mold, and looked like it was about to collapse. -It didn't look like the cleaning crew did a very through job either as there was a pair of slippers and an empty shot of whiskey under the bed. -TV and cable were very mediocre. No channel or menu listing, so every channel is a surprise! -The location looked OK, but I got a weird knock at the door two separate times in the middle of the night. I didn't answer of course, and they got spooked the 2nd time when I yelled through the door for them to "F Off." -The room phone is basically a prop

Booked this room for two days at an affordable $68/night. -AC/Heater worked fine, just dusty. -Staff was really nice and willing to help when I needed to replace my remote. -They allowed a late checkout for free too! - Close to the Nipsey Hussle Memorial

Stayed in November 2023

It was adequate but didn't have any particularly nice characteristics.

Convenient location. Lake Shore drive, Lake Merritt and major Oakland courthouse and government buildings nearby. Staff was courteous and helpful.

Stayed in November 2023

Hotel was grubby.

Bed was OK.

Stayed in September 2023

Right before we got to the hotel we stopped to grab something to eat. I dropped my wallet unknowingly and when we arrived at the hotel to check in. I realized I had left my wallet, The women at the front desk understood and still accommodated us since it was booked under my name. The first day there, the owners of the hotel contacted us while we were at a concert and asked us if we had gotten the wallet. Good thing we drove three hours back to the location and they had my wallet. We told the owners at the hotel we did have the wallet and will return to the hotel around 10. They told us that we needed to send pictures of my ID ASAP. No problem I figured. But then they proceeded to call us every hour telling us we had to send an email of the id, send an email to booking.com and all this other extra stuff. All this while we were at a concert, we asked the owners if this can wait until we got back, they were adamant that we do that now. So they proceeded to call us non stop and make sure everything was settled. But we did it and with no complaints since we figured it was my mistake for leaving my wallet. The second day. We woke up early and went for a hike, it as 80 degree weather. When we returned around 2pm, our A/C was not working. We didn't leave it on. We called the front desk and asked if someone can take a look. They told us that the maintenance guy will come from 2-3 hours. We asked if they can accommodate us since we couldn't wait two hours we had somewhere to be in the next hour and half. They straight up told us no. My bf then clarified that they said no and asked to move our room then. They took it back and said they will send someone in the next 15 mins. We waited 20 mins, nothing. We called again and they said the guy is coming, another 10 mins pass. We called again and reminded them of the day before, someone came 2 mins later. They couldn't fix the A/C so they moved us to another room w/ no fridge or microwave.

The women at the front desk was very accommodating and understanding that I had lost my wallet. The rooms were clean nothing special. Great area, literally 2 mins away from Lake Merrit.

Stayed in July 2023

The room was small. And it had a missing light bulb for one of the lamps. And I contacted the office staff. The guy came knocked. But when I opened the door. He was not outside. Therefore, it wasn’t taken care of.

The location.

Stayed in June 2023

staff made a mistake with my check in and harassed me for a issue they made. even with the issue corrected I found drug paraphernalia in one of the drawers in the room. Book with caution for this location.

location was close to the lake

Stayed in June 2023

Product upgrad USB port modern furniture

I have to leave at 3am. For work. So breakfast can't apply.

Stayed in June 2023

The TV stations, having to ask for towels and didn't have an ice container

The location and room

Stayed in May 2023

The neighborhood. Very run down.

Fence around car park, morning coffee, convenient location

Stayed in May 2023

it was a little run down

it overlooked downtown

Stayed in May 2023