822 South Cumberland Street, Lebanon, TN 37087, United States of America
#17 of 17 hotels in Lebanon
Guests' ChoiceBased on 313 hotel reviews
6.1Cleanliness
6.8
Comfort
6.8
Location
8.0
Facilities
6.5
Staff
7.3
Value for money
6.7
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 9, 2024
Angela
United States of AmericaThere was a lot of pot being smoked throughout the hotel. The hotel had a lot of dogs on our end and was immediately told when checking no pets in an abrupt way. I love dogs but did not have my pet with me. Then while staying there a saw quite a few. Smoking wad going on directly outside of our room and you could smell pot through out the hotel. A lot of questionable people . I could not wait to get out of that place.
The room was very clean.
Stayed in May 2024
Reviewed: April 24, 2024
Michelle
United States of AmericaOutside trash was not picked up daily. Neither ice machine worked.
Breakfast was as expected for a 2 star hotel. The staff was courteous when I came down for coffee after breakfast was over and turned the coffee in for me.
Stayed in March 2024
Reviewed: March 28, 2024
Guy
United States of AmericaWell, the people next to us was very noisy .
The location was great. Didn't eat there. Rooms were good.
Stayed in March 2024
Reviewed: March 11, 2024
Cheyenne
United States of AmericaThe room looked like they only cleaned the beds and took out the trash. The carpet needed to be vacuumed. It also had some sort of sticky something stuck in a spot in front of the bed. There was long black hair in the bathroom as well.
The location was great. Beds were clean, no bugs.
Stayed in March 2024
Reviewed: February 9, 2024
Umeka
United States of AmericaThe beds are small and the pool isn't heated
It was clean and they was very friendly and welcoming
Stayed in February 2024
Reviewed: January 14, 2024
Kim
United States of AmericaPool not in use. I picked hotel thinking my kids could use a swim after the funeral services. Probably not heated but it didn't look great. Pets policy. They obviously had past problems with guests with dogs. We didn't have a dog but the anti pet mentality was permeable. Same with the breakfast food. The 'DO NOT TAKE FOOD TO ROOM' signs were not cool to see. We are all adults here. I'm a frequent hotel guest and wasn't impressed with the ones at the desk when I checked in. Now, the hotel stay was a while back. Sometimes it's better not to say anything if it's not nice. You kept asking. So here's my .02
First of all, the guy who checked me out is exceptional!! Great smile and personality. You want to keep him and raise thru the ranks with. Great location. I used hotel with my kids because of church services for my deceased father. So I appreciated the location. The fact the hotel is on Booking.com is great. Thank you.
Stayed in December 2023
Reviewed: November 20, 2023
Kate
United States of AmericaThe staff was very rude. I will say the night employee was not. He was polite to me. But the next day the staff was so impolite to me and my children
The bed was comfy
Stayed in November 2023
Reviewed: November 8, 2023
Britany
United States of AmericaDoor broken could not use key had to have someone come open the door every time. Very inconvenient.
Clean
Stayed in November 2023
Reviewed: October 23, 2023
Griffin
United States of AmericaNot enough plug in. I had a lamp on my side of the bed and not plugged in and no outlet to plug it up. Also the shower curtain water went right through it, I almost fell getting out of the shower.
Property was easily seen from the road but the GPS takes you way off somewhere else. But from the start it was clean
Stayed in October 2023
Reviewed: October 16, 2023
Donna
United States of AmericaRoom had some issues- noisy bed(just turning would wake you.) Killed at least 3 roaches- more if you counted really tiny ones.
Overall fairly comfortable.
Stayed in October 2023
Reviewed: October 14, 2023
Danny
United States of AmericaTV did not work. Reported this 3 times. They fixed it about 4 PM on our second day.
First morning she said they were out of eggs. First morning Biscuits tasted like they were cooked the day before. Second morning had eggs and biscuits were fresher tasting. Wish they would serve gravy.
Stayed in September 2023
Reviewed: October 3, 2023
Lindsey
United States of AmericaThe hotel was very clean and the staff were very nice, however, after come back to my room after lunch, the door was wide open and the lock had been taken off the door. When we called the front desk, the man said that the lock wasn’t working (I assume when housekeeping came, they noticed it wasn’t working.) The issue wasn’t that the lock needed to be changed, but that my valuables were left unattended for who knows how long! Nothing was taken and the lock was changed, but it’s not ok to return to your room with the door standing wide open and all of your things in view of anyone and everyone. After about 20 minutes, the lock was changed and we received a new key.
The hotel was very clean.
Stayed in October 2023
Reviewed: September 25, 2023
Joseph
United States of AmericaThey did not have my reservation made with Booking.com The 1st room smelled bad and refrigerator was leaking and was on but not cooling properly. Card keys were difficult to use. Reassigned a different room and much nicer. My bags I had to carry. From the first assigned room on 3rd floor to another room that was on 2nd floor.The coffee pot was a joke but I brought mine just in case this happened.
Breakfast was okay. Waffles and scrambled eggs with cereal and milk or instsnt oatmeal. Coffee and several juice flavors.Also an apple to take for later snack.They had an elevator to reach 2nd and 3rd floor. Plenty of hot water and clean towels.The king bed was soft with lots of pillows.
Stayed in September 2023
Reviewed: September 17, 2023
Brian
United States of AmericaOld rooms need to be updated
Location was great
Stayed in September 2023
Reviewed: September 4, 2023
Jan
United States of AmericaOnly one employee spoke broken english, and she got a little aggravated with me when i didnt understand what she was saying. When we needed towels, i had to run about the whole place to find folks that were doing that. I asked politely "may i have some towels please?" I got a blank stare, then i pointed to the towels on the cart and was rewarded with yelling and arm waving and a robust "NO ENGLAY!!! NO ENGLAY!!!!" So that was a bust. I find another housekeeper and bravely asked the same question, and i got my towels. Got to the room and within one minute they are there demanding all the other towels that were in the room when we checked in. Some threatening language of "DIRT TOWEL NOW!!!!" about 3 time before i figured out what the hell they wanted. Lesson learned, i did not dare ask for more towels the next day, for fear of physical repercussions. And i damn sure wasnt going looking for the manager. We checked out first thing the next morning and i felt like hiding those freaking towels but alas i didnt because im a nice girl.
The room was clean.
Stayed in September 2023
Reviewed: September 3, 2023
Susan
United States of AmericaThe floor was very dirty. It appeared clean but was not. It would be nice to have a few more towels in the room.
The stay was good. The pool and breakfast were enjoyed. The location was good for us.
Stayed in August 2023
Reviewed: August 28, 2023
Dayshjauna
United States of Americathe tub didn’t have a stopper for water to fill up the tub, paint falling off the ceiling, the tub was gritty when you sit/stand in the tub, the refrigerator was rusted on the bottom and did not have a freezer part, well the freezer did not work in the mini fridge.
location was okay, king bed was comfortable, I didn’t want room service because I brought cleaning supplies and my own towels but if you use the towels you can sit them out by your door outside and they will give you clean towels and hang them on the door. the non-smoking rooms are way better you get carpets and the room smells good at least.
Stayed in August 2023
Reviewed: August 7, 2023
Satterfield
Abkhazia, GeorgiaThe breakfast could've been better.
The breakfast was lacking. But the room was clean. Comfortable bed.
Stayed in August 2023
Reviewed: July 31, 2023
Randy
United States of AmericaDead bug squished on the wall, shower had black mold and grime, and the outside halls were cluttered with broken appliances
Staff was friendly
Stayed in July 2023
Reviewed: July 30, 2023
Winter
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: July 17, 2023
Tonya
United States of AmericaThe floors were very dirty. And I stepped on a piece of glass and I know I had nothing glass at all with me. The pool was cloudy and very cold to b a indoor pool.
Stayed in July 2023
Reviewed: July 14, 2023
Randy
United States of AmericaNo hot tub seems in any of the rooms in Tennesse
It was clean
Stayed in July 2023
Reviewed: June 12, 2023
Chris
United States of AmericaIt wasn't much to talk about
Stayed in June 2023
Reviewed: May 10, 2023
Kenosha
United States of AmericaInside pool felt like Alaska and Pluto bedspread made me feel like a 1972 pimps girlfriend front desk literally checks the room before returning deposit very time consuming coffee taste like dirt
They where available!
Stayed in May 2023
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