111 Richman Street, Black Hawk, CO 80422, United States of America
#2 of 5 hotels in Black Hawk
Guests' ChoiceBased on 1227 hotel reviews
7.9Cleanliness
8.6
Comfort
8.5
Location
8.8
Facilities
8.2
Staff
8.3
Value for money
7.6
Free Wifi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 2, 2024
Doug
United States of AmericaThe parking garage was a bit confusing and lacking in signage.
The staff was great, the pool is wonderful and the view spectacular.
Stayed in June 2024
Reviewed: May 29, 2024
Curtis
United States of AmericaCould use brighter lighting in the bathrooms
Very nice room
Stayed in May 2024
Reviewed: May 25, 2024
Heather
United States of AmericaProperty is worn, including the bed, which was a bit uncomfortable. Also, we noticed a lot of dust, dents, and dings in our room, and lack of maintenance in the pool area. The spas were full of foam, and we miss the bar that used to be there. This was such an beautiful property when it first opened. It's sad to see the decline of care for it over time.
Room was large, with a nice big bathroom and bathtub.
Stayed in May 2024
Reviewed: May 20, 2024
Taryn
United States of AmericaThe room was not clean at all. Hand prints on the windows and mirrors. White substance on the floors, chairs, and leg stands.
The access to everything
Stayed in May 2024
Reviewed: May 19, 2024
Michael
United States of AmericaStaff at check in where rude
Nice and comfy able
Stayed in May 2024
Reviewed: May 13, 2024
Erik
United States of AmericaI had to pay a casino fee which was not clear on booking.com the hotel had my name down as "booking.com"
Stayed in May 2024
Reviewed: May 13, 2024
Mandy
United States of AmericaEnjoy the facility always clean and staff helpful and friendly
Stayed in May 2024
Reviewed: May 13, 2024
Deborah
United States of AmericaThe elevator was slow and the inside hot tub was not hot enough so that made the outside hot tub very crowded. The check in staff was very nice but when I locked my key in the room other front desk staff seemed irritated to give me a replacement also the ice machine on floor 32 didn't work so that was super frustrating to have to use the slow elevator
Loved the room it was beautiful and the view was so amazing.
Stayed in May 2024
Reviewed: May 12, 2024
Edward
United States of AmericaDidn’t like that there were no information brochures, giving the times and locations of swimming pool And information on TV channels
Everything was very convenient
Stayed in May 2024
Reviewed: May 10, 2024
Mary
United States of AmericaNice bed and pillows
Stayed in May 2024
Reviewed: May 9, 2024
Ron
United States of AmericaThe unwrapped glasses in the room .The cabinet door in front of fridge was falling off, lot of scraps on doors and wood work cracked tile. Self serve stations not working Saturday the bar staff very rude about it Friday food was was nasty rude staff when trying to get it fixed. The lay out when they have slot tournament. Blocks the entry way to the casino The check in staff were like WHAT DO you want your bothering me. Tried booking a second night with booking dot com nothing available called the hotel got one more night $50 +. More.
The next day the manager fixed the bad service from the night before The bed was ok. A tad firm
Stayed in May 2024
Reviewed: May 9, 2024
Dana
United States of AmericaThe unfriendliness of the staff in the Fireside restaurant.
The pool was nice, the room was a little dusty, could use some cleaning.
Stayed in May 2024
Reviewed: May 9, 2024
Steven
United States of AmericaUpon check in unknown to me I was charged twice, once by booking for my stay then again by the hotel. Luckily I caught the charge. But… they still expected me to double pay for the resort fee.
Loved the location and the amenities were phenomenal!
Stayed in May 2024
Reviewed: May 6, 2024
Lupe
United States of AmericaNo information about anything. When pool opened / closed nothing about anything as well as no info in the rooms
Rooms were nice and clean
Stayed in May 2024
Reviewed: May 5, 2024
Boyce
United States of AmericaThe furniture is very outdated and worn. I was told shortly after arriving I couldn't have a late check out, which was very inconvenient.
The location was great, and the room was in a nice spot.
Stayed in May 2024
Reviewed: April 29, 2024
Ashley
United States of AmericaLater in the evening, there were maybe 1-2 elevators working, so that made for a long wait.
The location was fantastic, and the room and amenities were great!
Stayed in April 2024
Reviewed: April 28, 2024
Sandi
United States of AmericaTv channels - not a lot of options, and mattress wasn’t so comfortable.
Clean, spacious and the location.
Stayed in April 2024
Reviewed: April 26, 2024
Katelyn
United States of AmericaAt one point I was accused by an unknown person of being inebriated and was asked to leave until a manager on the floor spoke to me and realized that I was in no way intoxicated. It was embarrassing but I am glad the upper staff took care of the situation and spoke with me before making decisions that were based on unfounded accusations. I was given a free stay for the trouble and I appreciate them greatly for their accommodating service.
Great location, with the casino on the main floor and something like 24 floors so if you were on the right side you might have a good view of the cozy casino town. Unfortunately mine faced the concrete but my room was so very nice I wasn’t worried about the view. The staff were super helpful and offered to assist me with my luggage. The casino and the dealers and wait staff were all friendly, helpful, and easy-going.
Stayed in April 2024
Reviewed: April 19, 2024
Jaramillo
United States of AmericaThe restaurants weren’t open majority of the time we were there and it was hard to find food accommodations
The hotel was very nice and the staff was very friendly.
Stayed in April 2024
Reviewed: April 18, 2024
Patrick
United States of AmericaThe buffet open
Stayed in March 2024
Reviewed: April 17, 2024
Gretchen
United States of AmericaElevators slow and long wait time. Shower handle loose and wouldn’t stay on temp.
Location, excellent easy parking. No smoking.
Stayed in April 2024
Reviewed: April 11, 2024
Cliff
United States of Americanothing
room was nice and cozy. no other problems noted.
Stayed in April 2024
Reviewed: April 3, 2024
Ortiz23
United States of AmericaThe staff at the hotel were okay basic service. We didn't care for the pillows in the room.
We enjoyed the restaurants and the service by staff members. All the food was very good. Pool was cool. Only place in Blackhawk that allowed families with children.
Stayed in April 2024
Reviewed: March 27, 2024
Marina
United States of AmericaNo complaints
Beautiful place
Stayed in March 2024
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