My bathroom looked like it was just wiped down-there was hair in the shower and the sink vanity looked dirty.

Fantastic amenities. Great service. Beautiful patio and lobby. Great parking. Spa like amenities such as spa robes and slippers make you feel like you are a at a resort. The sauna/steam room is amazing. The food at Broma was great. Even my 14 year old enjoyed it.

Stayed in May 2024

The AC in our room did not work and windows don't open. Room got hot and stuff really fast. Lacked end tables and could have used at least 1 extra chair. 1 chair for 3 people in one room is not enough unfortunately.

The location is good and staff is awesome, loved that there was a small electric kettle in room to boil water. Very clean which is why I keep coming back:)

Stayed in March 2024

The breakfast restaurant was closed at our time (although a small cafe still offering some breakfast)

Friendly staff, good rooms, nice bar.

Stayed in March 2024

bar didn't stay open later than 10 pm. but in the lobby of the hotel we can understand why. but the bar was amazingly stocked with high end quality spirits

From the outside first glance, to check in girl, to cleanliness, bar, room, bed, staff to amazing price: we won't stay anywhere else again but here.

Stayed in January 2024

When I stayed there, the restaurant does not offer breakfast or lunch, although they have some pastry and sandwiches at the cafe. It is not a big deal but more options would be more convenient.

The hotel is not big but has everything, the pool, hot tub, gym, sauna, steam room, etc. They are all well-maintained. We had one dinner at the hotel restaurant. The food was so delicious. The cafe is great too. They even gave free hot chocolate to my kids when I ordered coffee there. The room is also clean, very comfortable and quiet.

Stayed in January 2024

Rooms were a touch cozy; a little more space for storing clothes would put it over the top of great

Clean, modern facilities, though one of the elevators was under repair.

Stayed in January 2024

No microwave in rooms but I noticed one in the lobby. It’d be nice to have the option to add breakfast on the booking.com method. Shower leaked onto the floor in the bathroom, however we were only staying for the night and it was quite late to switch rooms by the time we noticed.Robes were comfy but I noticed hair and a stain on one of them and only one pair of slippers were available.

Convenient location, beautiful hotel. Parking was a breeze. Offered water upon check-in. Sauna and steam room were great. Room was clean and modern with both chromecast and apple tv. Even had a wireless charger for use in the room. Bed was uber comfortable, one of the comfiest we’ve ever slept in. The hotel’s signature scent was amazing, I wish I could purchase it!

Stayed in November 2023

I didn’t feel the reception staff where that friendly. I had a problem with my booking, I’d made a mistake with the date, it was my own Fault but they didn’t handle it well and just left me to sort it, out with booking.com. We had traveled 500 miles a glass of water and a nice smile would of helped. I didn’t feel welcome at all.

Very modern and elegant. The room was spacious and the bed was so comfortable. Nice touches with the toiletries, robe and slippers.

Stayed in October 2023

I would have liked a bit more space in the rooms, they are quite small.

Nice modern decor.

Stayed in September 2023

The hotel has a strict policy of disallowing early check-ins and late check-outs. As an international traveller I arrive to SFO in the morning after a long flight. All other hotels I've been to make an effort to accommodate you if they have the room ready, but Shashi's policy (based on several visits I had) is to charge you for a full extra night before 10am and for 20$/hour (between the early check-in and 3pm) afterwards. The same goes for extending the checkout - 20$/hour even if you want 12pm instead of 11am. To me that's a significant consideration.

The proximity to the Google campus is great, the rooms are comfortable and nice, the staff is very wemcoming,

Stayed in September 2023

The swimming pool in the middle of the facility

Very good service, very good restaurant. Nice gym

Stayed in August 2023

N/A

Very nice clean hotel

Stayed in August 2023

I absolutely love your staff! From front desk to bartender Michael to breakfast server to Antonio helping me after I left my pillow. Very easy going and smiles all around. The room was modern and comfortable. Like I was the first person using it. Amazing hotel. Can’t wait to come back.

Stayed in August 2023

Bar should stay open on concert nights until after show. Midnight maybe?

Restaurant bar was great. Fantastic food.

Stayed in August 2023

The location is very convenient, and our room was immaculate and comfortable. We were pleased that the hotel offers free overnight charging for electric vehicles in the garage adjacent to the hotel. FYI, the hotel offers breakfast, but there's also a large Starbucks just a few steps away.

Stayed in July 2023

Restaurant and pool area

Stayed in July 2023

Na

Very clean; location to venue; quiet

Stayed in July 2023

The wifi connection was poor so you couldn’t watch anything in the hotel room

All staff was friendly and welcoming. The entire hotel was clean and our room was exceptional. The mattress was so soft that both my friend and I slept the best we had in a while.

Stayed in July 2023

Drilling next door in the morning

Clean. Upscale. Beds super soft

Stayed in July 2023

N/A

The staff super friendly and the facilities super clean.

Stayed in July 2023

Nothing

Very modern with great facilities and helpful staff

Stayed in June 2023

Very friend personnel, benchmark customer service

Stayed in June 2023

The cost was too high for our small (but lovely) room. A continental breakfast should have been included in the price. We were a bit taken aback by the charge of $20/hr for an early check in at this not full hotel (although we did appreciate the free extra hour for late checkout). The a/c was also cranked up too high in the common areas and hallways.

The location was outstanding and we appreciated the spacious free on site parking. The staff was super friendly, solicitous and communicative, and had great suggestions for activities.

Stayed in June 2023

That the pool & hot tub are in the middle of the main part of the building for all to view you & it’s kinda of a small area, not a lot of chairs for the guests at the pool which probably deters guests from using the pool. The pool is also right near where the bar & restaurant are where people are eating & drinking outside. Expensive food & drinks.

Clean. Very sparkling clean. Friendly front desk staff.

Stayed in May 2023