653 Phillips Lane, Louisville, KY 40209, United States of America
#48 of 147 hotels in Louisville
Guests' ChoiceBased on 352 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.8
Staff
8.8
Value for money
8.4
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 30, 2024
Whitney
United States of AmericaBefore arriving I tried to contact the property to make sure I can get two rooms together. The staff was not very helpful. Thankfully the day of arrival I called got a very helpful lady to make sure my family could be together. We then had to change rooms upon arrival due to room odor and was still able to have rooms together!
The staff upon arrival was very helpful. Pool was warm
Stayed in May 2024
Reviewed: May 22, 2024
William
United States of AmericaThe Pool was shut down.
Stayed in April 2024
Reviewed: May 16, 2024
Mark
United States of AmericaN/A
Stayed in May 2024
Reviewed: April 13, 2024
George
United States of AmericaLack of variety, poor assortment of fruits
Just more assortment
Stayed in April 2024
Reviewed: April 8, 2024
Toni
United States of AmericaOur door had a huge cap, which let in a lot of light and noise.
Close to where I needed to be.
Stayed in February 2024
Reviewed: March 31, 2024
Samuel
United States of AmericaPool was closed
Great location for convention center. Rooms were clean staff was great and breakfast was good
Stayed in March 2024
Reviewed: March 23, 2024
Shelley
United States of AmericaA small bar would be nice. Breakfast wasn’t being refilled.
Location, easy access. Nice size room
Stayed in March 2024
Reviewed: November 17, 2023
James
United States of AmericaNa
Location. Price clean free breakfast and friendly staff
Stayed in November 2023
Reviewed: November 13, 2023
Terry
United States of AmericaCould hear the neighbors. Breakfast was just ok
Bed was comfortable and Shower pressure was good
Stayed in November 2023
Reviewed: October 16, 2023
Jonna
United States of AmericaStaff was supposed to have keys ready after event. Spent 30 min with 2 calls to management to verify confirmed reservation and get to room
Close to venue. Easy access from highway
Stayed in September 2023
Reviewed: September 20, 2023
Nicole
United States of AmericaThe location was perfect for walking to the music festival we attended. The room was very spacious and clean. The only negatives would be that the breakfast was really limited and basic, and our room was not serviced regularly. I prefer not to have everything changed daily but restocking coffee, lotion, and emptying trash would have been nice. Staff was super nice!
Stayed in September 2023
Reviewed: August 11, 2023
Matthew
United States of AmericaCoffee could have been better.
Hotel was clean and quiet. Location was tucked away but not a far drive to all the attractions.
Stayed in August 2023
Reviewed: August 8, 2023
Culp
United States of AmericaWe arrived on Tuesday and were told that the room would be cleaned every other day. That was fine. But when we got back to our room on Thursday afternoon it had not been cleaned. I went to the front desk to let them know that I expected the room to be clean when we returned on Friday. It was.
The breakfast was great. Delicious scrambled eggs! There were changes between sausage links and patties and bacon. We also were very pleased that we could walk to the KEC in 6 minutes from the hotel.
Stayed in August 2023
Reviewed: July 24, 2023
Luke
United States of AmericaBreakfast was too basic and knowing the fact that the hotel is close to the airport and a lot of international travelers come to the hotel, everything in breakfast was pork, ham, and bacon.
Cleanliness, Location was near the Airport. Few restaurants were close to the hotel, so we had few choices. Easy access to downtown.
Stayed in July 2023
Reviewed: July 23, 2023
Courtney
United States of AmericaThe weather
Breakfast was amazing
Stayed in June 2023
Reviewed: July 17, 2023
Amanda
United States of AmericaNa
Breakfast, Staff
Stayed in July 2023
Reviewed: July 10, 2023
Lisa
United States of AmericaOffice manager was not friendly when asked to refill the coffee or the creamer. She was not pleasant at all. She finally went to get more coffee after my mom and I waited. Then she slammed it down in front of us.
Clean
Stayed in June 2023
Reviewed: June 28, 2023
Michael
United States of AmericaVery clean
Stayed in June 2023
Reviewed: June 27, 2023
Crossley
United States of AmericaThe breakfast was not the best but it was ok I think the sausage could have been cooked more to under cooked for me
The rooms was nice and the staff was very nice
Stayed in June 2023
Reviewed: June 6, 2023
Patrick
United States of AmericaBreakfast was not amenable to someone with Celiac Disease. Gluten-free muffins were only available some of the days, and those and yogurts were the only certified gluten-free items. The kitchen staff warned me that the hot items were prone to cross-contamination and not safe.
Friendly, helpful staff.
Stayed in June 2023
Reviewed: June 4, 2023
Vicki
United States of AmericaN/A
very clean and easy to get to.
Stayed in June 2023
Reviewed: June 4, 2023
Jeffrey
United States of AmericaClean rooms. Clean pool. Well stocked breakfast. Well stocked workout room.
Mostly nice staff. Clean. Quality and very close to Kentucky kingdom.
Stayed in June 2023
Reviewed: May 18, 2023
Shanetra
United States of AmericaThere was an issue with the toilet, but the gentleman at the front desk fixed it in a timely manner.
Room was spacious, clean, and cozy. Staff was very friendly and accommodating.
Stayed in May 2023
Reviewed: April 27, 2023
Ruthie
United States of AmericaOnly complaint is the noise of the planes
Stayed in April 2023
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