I was charged from the credit card, despite I was already charged via booking.com. they did explain the reason, probably I didn't read the small print. It is still pending on my card (which I lost last day😱 on my way to airport).

Lovely place to stay. Excellent breakfast, small shop with the coffee,drinks and treats plus pastry. Friendly staff.

Stayed in April 2024

N/A

Great location and very clean and modern hotel

Stayed in April 2024

The accommodation was well situated and it has modern decoration.

Stayed in March 2024

The room was a little on the small side and there were a lot of roadworks happening around the hotel itself which made for some sidewalk congestion, but I am really clutching at straws here to give negatives.

The location was fantastic, only a 10 min walk from Times Square. The staff were very friendly and helpful. I paid for an upgrade to avoid a corner room, and I was assigned the corner room anyway. When I called to reception to ask for a move, they did so without hesitation and even showed me room options. The shower was fantastic, really powerful and really warm. The complimentary use of an umbrella was a lovely touch. The smell in the foyer is gorgeous, it is their signature scent and it adds a level of sophistication to the place. The bar and restaurant area were really well styled with very friendly staff. We ate in the bar on one evening and the food was excellent and reasonably priced by New York Standards.

Stayed in March 2024

Really Quiet

Stayed in March 2024

Just the construction outside which hotel can’t control

Clean, modern, great location

Stayed in March 2024

Staff was very friendly. The hotel is located close to Times Square and Madison Square Garden and is great if you want to explore Manhattan. The Gym is also very well equipped! We really enjoyed the stay.

Stayed in March 2024

WIFI wasn’t working all the time. Otherwise everything was great!

Such a nice hotel and friendly staff! Everything was cleaned, the interior was modern and pretty. Good location as a starting point to explore Manhattan and the rest of NYC. The city view was amazing!

Stayed in March 2024

We paid for city view, but we didn't get one. I added a picture of the view, and you can decide if it is worth the few extra bucks. The room doesn't have enough lighting fixtures for nighttime or rainy days. The wifi doesn't work on androit phones, and I received a phone number for IT support, but no one answered.

We enjoyed the refurbished room and bathroom. It was clean and bed comfortable. The staff is very friendly and helpful. It was a small room, but we were aware of it.

Stayed in March 2024

The staff were so helpful and friendly, especially Alexis. Loved the amount of charging plugs/usb beside the bed. Good hairdryer. Comfy bed. Amazing view from the rooftop area.

Stayed in March 2024

All great. Room a little small but perfectly acceptable.

Stayed in February 2024

Nothing!

Modern hotel in great location. Close to public transport, but also central so that walking was also a good option.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

Facilities, dining, grab and go caffe

Stayed in March 2024

Great value for money and helpful staff. The access to the rooftop was an added bonus.

Stayed in March 2024

Great beds, amazing smell in the lobby, nice bar, great shower and very clean. Staff very friendly. We loved our stay here

Stayed in March 2024

Location - too close to time square, not a great area, very noisy.

Nice bar, great cocktails, nice little coffee shop and comfortable beds!

Stayed in March 2024

Friendliness of staff, always greeted coming in and out of hotel. Lovely room, more spacious than I thought, perfect for 2 friends travelling. Loved the bar and happy hour, again very friendly and helpful staff. Special mention to Allan D!

Stayed in March 2024

Housekeeping was very late in the day. We had arrived back from a day out and had to leave the room again for Housekeeping

Excellent, great service and choice

Stayed in March 2024

The cooling system was a little bit noisy.

LOCATION Excellent location few minutes walk from Times Sqare and main metro stations great to visit uptown, downtown and brooklyn as very good connections STAFF Very good staff, efficient and welcoming. HOTEL & ROOM The hotel is nice the rooftop magic (even if it was winter the view is nice). It is in excellent condition and well decorated. Room is well designed even ours was small (we knew that before no surprise) there was plenty of spaces to stow luggages, clothes... and the view on the building was nice. It was cosy and comfortable, beds are excellent. Bathroom was nice also. It was quiet. FOOD There is a coffee with some food for breakfast, coffee, tea... in the lobby which is very good and prices are correct. We do not try the restaurant or the à la carte buffet as we get out for visiting the city. WI FI & TV Excellent wi fi and possibility to connect stream channel to the TV from your phone)

Stayed in March 2024

Nothing

Absolutely gorgeous! It was a very relaxing environment and it smelled amazing

Stayed in March 2024

Room dusty

Location start

Stayed in January 2024

Great hotel with helpful staff. Good breakfast and the best french fries!!!

Stayed in February 2024

Breakfast and coffee shop busy and slow

Lift system, late check out, functional rooms, clean

Stayed in March 2024

Nothing negative to report

Arlo was great value for money. In a great location as everywhere was accessible. Spotlessly clean. Big comfy beds.Staff very friendly and helpful in all departments. It was great to have a nice bar / lobby area to relax with a glass of wine or coffee after a long day exploring the city. If possibly I would upgrade to a city view as the view is amazing

Stayed in March 2024