The entire hotel is very clean. Like the smell in the lobby. Water pressure is very strong and water stays hot throughout the shower

Stayed in May 2024

The only downside was the lack of a buffet breakfast, but the hotel still offered delicious breakfast options.

Our stay at this hotel was simply fantastic! The central location near the subway and many nearby shops was perfect. The Times Square was just around the corner, making our exploration of the city very convenient. We could easily walk to many sights and had everything we needed right at our doorstep. The proximity to various restaurants and shopping options was also very convenient. Overall, it was a great stay and we would definitely recommend this hotel. The staff was extremely friendly and helpful, making my stay even more enjoyable. They provided me with great tips for restaurants and attractions in the area. All in all, I highly recommend the hotel and would gladly return at any time.

Stayed in May 2024

Our room smells like there’s a mold somewhere. :(

The room is quite large for NY. The lobby is really pretty. Love the hotel vibe here.

Stayed in May 2024

This hotel was one of the best hotels I've ever been in. It gives you a feeling of high-end, updated and contemporary NYC vibe. It was so cool seeing an elevator operated by your room card. This room came with 2 complimentary canned water and fortune cookies which I very much enjoyed. The front desk staff was SO cool and nice. He told us about other Arlo hotels in Manhattan and in Europe somewhere. I'm planning on visiting other Arlo hotels in the future.

Stayed in May 2024

45 min wait to check in after 3pm but we were given complimentary coffee while we waited.

Location Staff Cafe Rooftop Bar

Stayed in May 2024

We had an extended wait for the check in, which on a cold and wet day wasn’t appreciated even with a free coffee. The shower flooded the bathroom floor, even after asking for this to be looked at. There was no fridge in the room, the cooling box wasn’t connected and didn’t keep items cold. Small things that didn’t detract overall.

We really liked the aesthetic and design of the interior of the hotel, a high end feel. We had a spacious and comfortable room, great bed. Very much enjoyed the gym, very clean and well maintained. Very close to Penn Station which was great for onward travel!

Stayed in May 2024

Perfect location. Comfortable clean rooms

Stayed in May 2024

Rooms are quite small (as in many other hotels in NY)

Perfect midtown location, modern, trendy, fast elevators, great city views, nice rooftop terrace

Stayed in May 2024

Was a tad pricey but everything was good

Lovely staff , great location, very nice bar etc

Stayed in April 2024

One small service/cost mistake but it was handled really well.

Really great views from the City King room to the Hudson Yards scy scrapers. Location great as well and many nice restaurants & bakeries (like Angelina’s Bakery) near. Quick walk to for instance Times Square and MSG.

Stayed in April 2024

Room is small

Location, staff, clean

Stayed in May 2024

NA

Everything!

Stayed in May 2024

The bed was very comfortable, coffee at the hotel was amazing and the receptionists were all very friendly

Stayed in May 2024

Small rooms, no slippers

Good location, clean

Stayed in April 2024

Limited facilities and long queues

Very clean and great rooms

Stayed in May 2024

Room quite snug but expected in manhattan. I would have appreciated some form of room guide (this may have been online and I missed it) as I didn’t find the safety deposit box until I was leaving (it was concealed in a drawer under the bed). Although I didn’t mind, some people may not like being able to hear noise from the rooftop bar if they are in a room on 26. Also if flying from JFK leave plenty of time. Took me nearly 2 hours to get back there in a taxi as the west side of midtown is incredibly congested. This was at 2:30pm.

Clean, fresh and well located for the conference centre (15 mins walk), really enjoyed my stay. Thankfully had breakfast included in the room rate as this was of a very high standard. Would work out quite expensive if you paid daily. Loved the rooftop bar and cocktails (right next to my room on 26). Also good small shop and bar on ground floor. I particularly liked the bathroom products and the inclusion of a clothes steamer rather than an iron. Also mini fridge a great addition. All of the staff very friendly and helpful 😊.

Stayed in May 2024

Bar, location

Stayed in May 2024

Everything is great, the staff is very friendly. The rooms are very clean.

Stayed in May 2024

Bars not open til 4pm

Location Roof top bar Deco and smell

Stayed in May 2024

No coffee maker. I couldn't make my nightly tea. The upgraded floor fee is not worth it. We paid extra to be on the 20th floor and we just looked at people on higher floors in the building next to us.

Great location. Safe. Friendly, helpful staff.

Stayed in May 2024

Had some issues with the payments which no one couldn't quite sort out. We're still waiting for our money back (but they did apologise, to be fair)

Great location, very clean and awesome view from our window! Very spacious room

Stayed in May 2024

Lack of Tea/coffee facilities in the room. We were there for 3 nights but only given a voucher for one morning to get a coffee downstairs. Happy hour in the bar was understaffed so you could only get one drink during that time.

The hotel smelt amazing when you walked in. Staff were helpful and friendly. The hotel decor was trendy and modern.

Stayed in April 2024

Room too small. Package included cans of fresh water every day but it didn't happen

Stayed in May 2024

The location is great in general, but there are some dodgy corners in the immediate vicinity of the hotel. Nothing to be worried about really. I would say the hotel itself is much nicer than some of its immediate surrounding.

Tastefully designed lobby, rooms and bar. Our room had a good size for New York standards. Great gym. The bar offers a skillfully chosen selection of wines. Very nice breakfast.

Stayed in April 2024