On some days, we had to call to ask for room service

The location is good. Hotel facilities and WiFi were great

Stayed in May 2024

Nothing, we knew where and what we have booked and it was just great.

Great room with more space than we expected and an amazing view. Lovely new hotel, that exceeded expectations. Nice facilities, enjoyed the roof top bar too.

Stayed in May 2024

I booked my room through booking.com and upon check in, realized I did not have a city view room despite thinking I booked one online. The hotel, realizing the mistake and my disappointment, quickly offered me a second room with the view I was hoping for on my second night. I must have misunderstood the room I booked so my only advice would be to double check your view (because the city room is 100% worth it) and if you have any questions to call the hotel directly to confirm!

The Arlo Midtown is the best hotel in New York. I stay here every chance I can and the hospitality, service and amenities blow me away every time. The staff is generous, accommodating, delightfully humorous and at risk of sounding creepy, all extremely good looking. I stayed here for my 30th birthday with my husband and the Arlo pulled out all the stops. It's a hotel that once you arrive you don't want to leave. Between the stunning city views, fabulous water pressure in the showers, good vibes of their upstairs patio and their newly renovated interior restaurant with some of the best cocktails I've ever had, it's a true gem. And if you think you've found the best home fries in NYC, you're incorrect. They're at the Arlo Midtown. I will take no notes.

Stayed in April 2024

Nothing

Location and amenities excellent

Stayed in May 2024

Location perfect! Helpful staff! Room very tidy and cleaned! Quiet area to sleep. Highly recommended!

Stayed in May 2024

Nothing.

Good location, clean and the rooftop was fantastic.

Stayed in May 2024

Small rooms and no designated smoking area on property

Very clean rooms

Stayed in April 2024

the waiters on the rooftop, and the restaurant were terrible. They lacked any interest in providing service or taking our requests as paying patrons.

Loved the decor, elevator service, gym and bars

Stayed in May 2024

The entire hotel is very clean. Like the smell in the lobby. Water pressure is very strong and water stays hot throughout the shower

Stayed in May 2024

The only downside was the lack of a buffet breakfast, but the hotel still offered delicious breakfast options.

Our stay at this hotel was simply fantastic! The central location near the subway and many nearby shops was perfect. The Times Square was just around the corner, making our exploration of the city very convenient. We could easily walk to many sights and had everything we needed right at our doorstep. The proximity to various restaurants and shopping options was also very convenient. Overall, it was a great stay and we would definitely recommend this hotel. The staff was extremely friendly and helpful, making my stay even more enjoyable. They provided me with great tips for restaurants and attractions in the area. All in all, I highly recommend the hotel and would gladly return at any time.

Stayed in May 2024

Our room smells like there’s a mold somewhere. :(

The room is quite large for NY. The lobby is really pretty. Love the hotel vibe here.

Stayed in May 2024

This hotel was one of the best hotels I've ever been in. It gives you a feeling of high-end, updated and contemporary NYC vibe. It was so cool seeing an elevator operated by your room card. This room came with 2 complimentary canned water and fortune cookies which I very much enjoyed. The front desk staff was SO cool and nice. He told us about other Arlo hotels in Manhattan and in Europe somewhere. I'm planning on visiting other Arlo hotels in the future.

Stayed in May 2024

45 min wait to check in after 3pm but we were given complimentary coffee while we waited.

Location Staff Cafe Rooftop Bar

Stayed in May 2024

We had an extended wait for the check in, which on a cold and wet day wasn’t appreciated even with a free coffee. The shower flooded the bathroom floor, even after asking for this to be looked at. There was no fridge in the room, the cooling box wasn’t connected and didn’t keep items cold. Small things that didn’t detract overall.

We really liked the aesthetic and design of the interior of the hotel, a high end feel. We had a spacious and comfortable room, great bed. Very much enjoyed the gym, very clean and well maintained. Very close to Penn Station which was great for onward travel!

Stayed in May 2024

Perfect location. Comfortable clean rooms

Stayed in May 2024

Rooms are quite small (as in many other hotels in NY)

Perfect midtown location, modern, trendy, fast elevators, great city views, nice rooftop terrace

Stayed in May 2024

Was a tad pricey but everything was good

Lovely staff , great location, very nice bar etc

Stayed in April 2024

One small service/cost mistake but it was handled really well.

Really great views from the City King room to the Hudson Yards scy scrapers. Location great as well and many nice restaurants & bakeries (like Angelina’s Bakery) near. Quick walk to for instance Times Square and MSG.

Stayed in April 2024

Room is small

Location, staff, clean

Stayed in May 2024

NA

Everything!

Stayed in May 2024

The bed was very comfortable, coffee at the hotel was amazing and the receptionists were all very friendly

Stayed in May 2024

Small rooms, no slippers

Good location, clean

Stayed in April 2024

Limited facilities and long queues

Very clean and great rooms

Stayed in May 2024

Room quite snug but expected in manhattan. I would have appreciated some form of room guide (this may have been online and I missed it) as I didn’t find the safety deposit box until I was leaving (it was concealed in a drawer under the bed). Although I didn’t mind, some people may not like being able to hear noise from the rooftop bar if they are in a room on 26. Also if flying from JFK leave plenty of time. Took me nearly 2 hours to get back there in a taxi as the west side of midtown is incredibly congested. This was at 2:30pm.

Clean, fresh and well located for the conference centre (15 mins walk), really enjoyed my stay. Thankfully had breakfast included in the room rate as this was of a very high standard. Would work out quite expensive if you paid daily. Loved the rooftop bar and cocktails (right next to my room on 26). Also good small shop and bar on ground floor. I particularly liked the bathroom products and the inclusion of a clothes steamer rather than an iron. Also mini fridge a great addition. All of the staff very friendly and helpful 😊.

Stayed in May 2024