Reviews of Arthouse Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2178 Broadway, Upper West Side, New York, NY 10024, United States of America
#265 of 418 hotels in New York
Guests' ChoiceReview Score
Based on 1430 hotel reviews
7.9Score breakdown
-
Cleanliness
8.4
-
Comfort
8.4
-
Location
9.1
-
Facilities
8.0
-
Staff
8.4
-
Value for money
7.3
-
Free WiFi
8.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 23, 2024
Sally
United Kingdom5 Reviews7.0“It was fine”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
however the room needs a dressing table with plug and mirror accessible as these were in different areas. It also would benefit immensely from a fridge. Despite paying for the king room upfront on booking and only needing to pay the upgrade on arrival I was still charged for the entire booking. They tell me it will be refunded so will wait and see
We upgraded having booked and paid for a king room so decided to treat ourselves to studio apartment. We have balcony and the outside space was brilliant however the room needs a dressing table with plug and mirror accessible as these were in different areas. It also would benefit immensely from a fridge.
Stayed in May 2024
-
Reviewed: May 20, 2024
Sophie
United Kingdom3 Reviews7.0“Just fine. Nothing amazing to report, but its a good location”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 3 nights
my shower wasn't great - one day i had to run it for 10 minutes before it was hot enough to get in. Not fun when its cold and rainy outside
location was great
Stayed in May 2024
-
Reviewed: May 18, 2024
Nenna
United Kingdom19 Reviews2 helpful votes8.0“A pleasant stay at the Arthouse New York which is ideally located.”- • Business trip
- • Solo traveler
- • Broadway View Deluxe King
- • Stayed 3 nights
- • Submitted from a mobile device
The loud noise from the air condition unit!
Location was really good. Staff friendly and the room was huge with trendy design
Stayed in May 2024
-
Reviewed: May 18, 2024
Barbara
United States of America57 Reviews12 helpful votes8.0“Perfect location.”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 2 nights
Would have liked a comfortable chair for sitting by the window-there was enough space for this, but only a rolling chair for the desk, and the bed was too high for comfortable sitting.
Spacious room, comfortable bed, Broadway view. Exceptional location. Cafe/lobby/library inviting.
Stayed in May 2024
-
Reviewed: May 10, 2024
Teresa
Ecuador23 Reviews1 helpful vote8.0“NIce uptown stay”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
better hair dryer
Nice neighborhood, super confort bed and nice profesional cleaning ladies
Stayed in May 2024
-
Reviewed: May 10, 2024
Angeliki
Greece16 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Double Double
- • Stayed 7 nights
- • Submitted from a mobile device
The room was very small for a family of 4
Good location, friendly staff
Stayed in May 2024
-
Reviewed: May 9, 2024
Tom
Italy60 Reviews7 helpful votes9.0“recommended place”- • Leisure trip
- • Solo traveler
- • Broadway View Deluxe King
- • Stayed 3 nights
nothing really to add here
good location, friendly staff, nice bar .. all very convenient
Stayed in May 2024
-
Reviewed: May 7, 2024
Jacques
Saint Barts1 review7.0“Great”- • Leisure trip
- • Couple
- • Penthouse Suite
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in April 2024
-
Reviewed: May 7, 2024
Federico
Argentina50 Reviews7 helpful votes8.0“Luxurious and amazing spot in NYC”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 9 nights
Perhaps the size was a little small, but we were out all day, so it did not bother us.
The hotel was in an amazing spot in NYC.
Stayed in May 2024
-
Reviewed: May 6, 2024
Takeshi
United States of America19 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was dark and had no view.
Location
Stayed in May 2024
-
Reviewed: May 3, 2024
Yee
Hong Kong40 Reviews10 helpful votes7.0“Nice”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom lighting is a bit uncomfortable.
Location. Central park and the museum all in walking distance. Lots restaurants close by and open until late night. Staff are nice (except the check in lady, please dont throw passport. Try to hand it back to the customer. You might hate your job, but thats not my problem)
Stayed in May 2024
-
Reviewed: May 2, 2024
Annemarie
Germany12 Reviews1 helpful vote8.0“Great location and helpful staff”- • Business trip
- • Travelers with friends
- • Deluxe Double Double
- • Stayed 5 nights
- • Submitted from a mobile device
Our friends had rooms without a view which was a bit disappointing, but they still enjoyed their stay a lot
Beautiful location, nice room size, we were lucky to get a room with a view
Stayed in April 2024
-
Reviewed: April 30, 2024
Julie-anne
Canada1 review9.0Wonderful- • Leisure trip
- • Group
- • Deluxe Double Double
- • Stayed 4 nights
- • Submitted from a mobile device
The room were much smaller then detailed. The room said 4 people but 4 would have been impossible.
The location was great. We really liked the coffee shop downstairs that turned into a bar at night. The staff at the reception were amazing and very nice. We were grateful for the umbrella in the lobby because we forgot our own !
Stayed in April 2024
-
Reviewed: April 28, 2024
Kathie
United States of America8 Reviews1 helpful vote9.0“I stay here often. You can’t beat the location. Nice rooms. Friendly staff.”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location, helpful staff, atmosphere, room.
Stayed in April 2024
-
Reviewed: April 22, 2024
Marie
Ireland31 Reviews1 helpful vote8.0“Enjoyable stay and would recommend.”- • Couple
- • Superior Queen
- • Stayed 2 nights
- • Submitted from a mobile device
There were a few occasions where housekeeping knocked on the door even when the do not disturb sign was on.
The location of Arthouse is perfect for getting around NYC and is walking distance to a number of tourist attractions with good food options nearby.
Stayed in April 2024
-
Reviewed: April 22, 2024
Geraldine
Canada53 Reviews3 helpful votes9.0“Very good hotel, very comfortable, a good bar, but no proper breakfast available. Expensive.”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
No proper breakfast available.
There was no breakfast available.
Stayed in April 2024
-
Reviewed: April 20, 2024
Alan
Australia18 Reviews1 helpful vote9.0“The arthouse hotel is a great place to stay in a great location on broadway.”- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 2 nights
Nothing to dislike
The room was very comfortable. A refrigerator and kettle are provided if you request., which we did.
Stayed in April 2024
-
Reviewed: April 17, 2024
Elena
Israel34 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior Queen
- • Stayed 1 night
- • Submitted from a mobile device
Dog barking in room across the hall. Staff wasn’t very personable/friendly (second stay this year). No free upgrade as advertised on Booking.
Great cafe, comfortable beds, clean, nice design and amenities.
Stayed in April 2024
-
Reviewed: April 16, 2024
John
United States of America1 review8.0“Really enjoyed our stay, would stay there again.”- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 1 night
"Standard" room didn't include an easy chair or anything other than a desk chair to sit on.
Great location for having dinner and then seeing a show at the Beacon Theatre
Stayed in April 2024
-
Reviewed: April 9, 2024
Peter
United Kingdom9 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Gym could do with an update. Breakfast was a bit average
Rooms were good. Bed v comfortable
Stayed in April 2024
-
Reviewed: April 3, 2024
Elizabeth
United States of America3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Queen
- • Stayed 1 night
- • Submitted from a mobile device
No free coffee! Please give us good complimentary coffee in the morning
Favorite location and great staff and super comfortable room
Stayed in April 2024
-
Reviewed: March 29, 2024
Ivy
United States of America1 review7.0Good- • Business trip
- • Couple
- • Superior Queen
- • Stayed 1 night
- • Submitted from a mobile device
That we paid $368 for a room that was pictured with a beautiful view but was handicap when we did not ask for or need a handicap room. That was very disappointing and came across as false advertising!
The staff was so lovely, professional, and accommodating. Very impressive service in NYC!
Stayed in March 2024
-
Reviewed: March 25, 2024
Yves
United States of America31 Reviews4 helpful votes8.0“Solid upper west side hotel if you pay for the better rooms”- • Leisure trip
- • Solo traveler
- • Broadway View Deluxe King
- • Stayed 1 night
It is a bit spare in its decor. You might call it Ikea inspired. The staff can be a bit brusque.
This is a decent upper west side hotel if your business takes you to that corner of town. Some rooms can be quite nice if you pay enough, like the broadway view deluxe rooms, others face brick walls. Nice bar and business room though does get crowded.
Stayed in March 2024
-
Reviewed: March 18, 2024
Louise
United States of America30 Reviews7 helpful votes9.0“Great location, great staff - we'll be back!”- • Leisure trip
- • Couple
- • Superior Queen
- • Stayed 4 nights
The rolling desk chair is tricky on the smooth floor, and unfortunately the only sitting option besides the bed. Also, I'd love more surface space and hooks in the bathroom.
The location is excellent for us - close to major Metro lines, various museums, Central Park, and many different eateries. We have stayed here a number of times already, and always appreciate the professional and helpful staff plus the clean and comfortable rooms. Space can be tight, so we opted for an upgrade to give us a bit more elbow room.
Stayed in March 2024
Guests also reviewed these properties:
-
Versilia Lido | UNA EsperienzeLido di Camaiore, Italy
-
Hotel Alte PostLehrte, Germany
-
Motel 6 Dawsonville GA North GA Premium OutletsDawsonville, USA
-
Aroma Studios and ApartmentsVourvourou, Greece
-
Hotel BoccascenaGenoa, Italy
-
Noosa River PalmsNoosaville, Australia
-
Apartment on TennysonPort Lincoln, Australia
-
Old Chocolate Factory PlusLas Palmas de Gran Canaria, Spain
