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  5. Reviews of SureStay Plus Hotel by Best Western Auburn

Reviews of SureStay Plus Hotel by Best Western Auburn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

225 Touring Drive, Auburn, IN 46706, United States of America

#5 of 8 hotels in Auburn

Guests' Choice

Review Score

Based on 232 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.8

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 20, 2024

    7.0
    We only stayed one night but it was very pleasant.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The website and confirmation mentioned a pool, and we had planned on it. Disappointed that it wasn't open. Same for a restaurant. However, the room was nice and clean. Everyone we encountered on staff was pleasant and helpful.

    It was fine. Standard fare. Several good choices I would have appreciated real silverware for breakfast. Less plastic overall would be nice.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Clean with Loads of Potential.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    (Please note this is me being really critical - as stated in "What I liked about this property" this hotel is very sufficient at being a good stop over on for a quick nights rest.) No elevator to second floor - no biggie for me but it did make me regret packing quite so much. There is some road noise that could probably be negated by thicker curtains and better windows that would help block the sound. The room needed painted - walls were scuffed throughout. All the beautiful woodwork could most definitely use some wood oil rubbed onto it to bring back it's lustre. The bathroom could use upgrades - I always love to see beautiful hotel bathrooms and, while clean, this one was lacking all the nice hotel appeal. It isn't a large bathroom so some nice finishes would have major visual impact. The towels were tiny and thin. There was no wonderful/oversized comforter on the bed. The bed linens were thin and, while clean, just lacked any posh feeling at all. Pillows were on the tiny side. Mattress was a tad firmer than we like it. Finally, corners and edges of the rooms carpeting needed a good going over with the vacuum hose extensions - but the carpet itself was a great choice visually! This could easily be a super super lovely hotel again. Just needs some reinvestment into creature comforts - for those of us who tend to be on the picky side.

    The lobby is super cute - with an great layout and beautiful woodwork throughout. The room was adequate and clean. The bathroom was clean. Quiet nights rest for the most part. Good value. We just needed a safe, clean, cheap place to sleep for 8 hours, grab breakfast and get back on the road.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My room was clean and comfy. The bathroom looked a bit worn. Tub had a crack. Or hole that was filled with black epoxy. Seems like useing a white white epoxy would have looked better. I saw no glutin free options on the breakfast bar

    Location was good. Room on second floor overlooking an outdoor area for cooking out. It was landscaped with trees that were in bloom. Charming and unexpected.

    Stayed in May 2024

  • Reviewed: April 24, 2024

    8.0
    It was a very nice cozy stay!
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The front deck areas and fitness center

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    Nothing

    Everything

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Overnight
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    All was good.

    Friendly staff. Good breakfast. Very comfy beds! And lots of character.

    Stayed in April 2024

  • Reviewed: December 16, 2023

    7.0
    Probably won’t stay again
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too close to interstate, could hear trucks going by most of the night

    Rooms very clean

    Stayed in December 2023

  • Reviewed: December 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Comfortable bed and pillows

    Stayed in November 2023

  • Reviewed: November 6, 2023

    8.0
    Great!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator

    Clean and nice.

    Stayed in October 2023

  • Reviewed: September 14, 2023

    8.0
    On 1 to,10 ill give it an 8
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Vanities time be in the room as the shower vanity was real small

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Pleasant stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property is an older one but the lobby is very pretty and everything was clean. The breakfast was fine, plenty to get us full for a day of driving.

    Stayed in August 2023

  • Reviewed: August 31, 2023

    9.0
    We were basically in and out with family activities but we really enjoyed our stay. Very relaxing.
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 3 nights

    It was an older facility but the front entrance door was sticking due to humidity. Also we had a hard time with the door at the ramp with the cart having a problem getting over the threshhold.

    We didn't have a chance to eat breakfast there so I can't say if it was good or bad. The furnishings were comfortable and the bed was very comfortable as were the pillows.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    7.0
    Clean Rooms / Great Customer Service
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were no bath towels in the room (however when we called the front desk they were delivered immediately). Doors to rooms were open when we checked in. Otherwise, a pleasant stay.

    Rooms were dated, however, clean and beds were comfortable. Great location right off the highway and close to the Deusenburg Car Museum. Would not hesitate to stay again if in the area.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Love the hotel but the towels need to be replaced and the ceiling needs repaired.

    Location,price and comfort

    Stayed in August 2023

  • Reviewed: August 4, 2023

    8.0
    If I were in the area I would return and would recommend to my friends.
    • Leisure trip
    • Solo traveler
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I wasn't a fan of the pillows. Small and mushy.

    Very clean. Friendly staff. Breakfast.

    Stayed in August 2023

  • Reviewed: July 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights

    the breakfast was good.. everything was in walking distance

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Floor of bathtub was slippery.

    Atmosphere

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 5 nights
    • Submitted from a mobile device

    Pool was dirty looking

    Clean rooms

    Stayed in July 2023

  • Reviewed: June 24, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    A little dated

    Location

    Stayed in June 2023

  • Reviewed: May 7, 2023

    8.0
    Clean comfortable frendley great location!
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly & Homey

    Stayed in May 2023

  • Reviewed: April 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    breakfast was satisfactory, The hotel location was excellent

    Stayed in April 2023

  • Reviewed: March 17, 2023

    7.0
    Nice place to stay - good rate
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Evening desk clerk smelled of smoke and looked a mess. Toilets flush like it's 1950, slooooow and maybe not at all. They need to work with the other hotel next door to get the road paved to Walmart. The porches could be enjoyed if cleaned up and improved.

    Love the 'inn' feel they are trying to bring back. Has partially renovations. It's not all new but there are new bits and pieces. Rooms are larger than normal. Evening clerk at check-in was friendly. Night clerk was friendly, polite and professional. Lady in the morning at check out was friendly also. Hope they continue to update the rooms.

    Stayed in March 2023

  • Reviewed: March 6, 2023

    9.0
    We had a comfortable and restful evening.
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It could have been a little brighter in the lobby and halls.

    It was easy to access with a grocery store nearby. I liked the fact that it wasn’t all shiney, glassy, and modernized. It felt like Imwas staying in an old, well preserved hotel!

    Stayed in February 2023

  • Reviewed: February 12, 2023

    9.0
    Nice get away for a night. The front desk lady was very helpful and the breakfast was very good.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no Kleenex in the room and the large trash can was missing the bag. The windows are old and you can here the semis getting off the interstate. The toilet is very close to the floor.

    This hotel has been around for a while. It is quaint and done nicely. The front desk lady was very nice. The bed was very comfortable. The microwave and fridge worked very well. The breakfast was really good.

    Stayed in February 2023

Showing 1 - 25

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