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  5. Reviews of Austin Marriott Downtown

Reviews of Austin Marriott Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

304 East Cesar Chavez Street, Austin, 78701, United States of America

#58 of 210 hotels in Austin

Guests' Choice

Review Score

Based on 274 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 5, 2024

    8.0
    Property was great and we will definitely stay again.
    • Leisure trip
    • Family with young children
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were not very comfortable and neighbors were a bit loud.

    Property was so clean, and very nice.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    You have to pay for WiFi in 2024? Give me a break.

    Nice, new facility.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very well located overpriced Marriott in the heart of Austin. Earns its 3 stars.
    • Leisure trip
    • Couple
    • Guestroom, 1 King Bed, Guest room, 1 King
    • Stayed 3 nights

    Interesting room design. Anyone opening the door can see whoever is in the shower. Glass sliding door to the toilet was off the track and very difficult to slide closed (and open). Sliding door from opening into bedroom. What were you thinking? Who is the rocket scientist who came up with that? The sliding door could have been between the shower/toilet and the sink. There's a novel idea. Ice ONLY on the 7th floor? What else can you scrimp on? Pillows were dreadful. Some folks reported waiting for elevators for more than 15 minutes.

    Staff very attentive. Nice view from the rooms. Bed comfortable (but honestly the pillows were awful).

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Great room, should have included free Wi-Fi.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    We paid almost $400 for the room, for one night, breakfast and WiFi weren’t included in the price. I was ok about the breakfast, as we knew when booking and our options were limited (it was eclipse weekend). However, the charge of an extra $15 per day for WiFi made me think the whole package was unreasonable. Both WiFi and breakfast should have been included at that room price.

    Clean, spacious and comfortable room. Great location.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Great Location, however we lost hot water to days in a row, the bed was not comfortable and the soap and shampoo dispens
    • Leisure trip
    • Couple
    • View King, Guest room, 1 King, City view, High floor
    • Stayed 4 nights
    • Submitted from a mobile device

    Pool

    Location

    Stayed in April 2024

  • Reviewed: December 19, 2023

    8.0
    Overall good
    • Business trip
    • Group
    • Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    We were coming for a convention. Three women traveling together and of course too much luggage. When we got to the Marriott several conference goers were arriving, we were half in the street half on the property when valet stopped us and had us get out there and take our luggage. I assume this was done to keep the flow down but we were trying to drag our luggage without any assistance to the entry of the hotel. Finally we checked in, drug our many bags to the elevator where we saw a bell hop coming down with an empty cart and asked for his assistance, he of course assisted and was very polite and professional. We did not have time to gather small stuff or jackets out of the vehicle and for the rest of time I had several items I would have appreciated having out of the vehicle. It was busy and most likely the hotel was under staffed but this truly caused me to be irritated throughout my stay due to the fact I would want/need something and remember that I left it in the car and it was not worth the hassle to try to retrieve something that was not necessarily needed but wanted. I did ask to have my jacket brought out of the car and that was done in a prompt manner.

    I liked the property. Nice, clean everything was good

    Stayed in November 2023

  • Reviewed: September 21, 2023

    9.0
    Fun
    • Leisure trip
    • Family with young children
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    I Feel Overpriced For One Night

    Great Location. Beautiful Outdoor Bar and View

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 5 nights

    I was frustrated when my lunch took too long to get. The staff was fantastic. Jumped into action and solved the problem. I was impressed with how well the staff was trained. Will come again.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    8.0
    Amazing
    • Leisure trip
    • Group
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 4 nights

    The gate to enter the pool was broken so i was not able to get i unless someone opened it for me.

    I loved the rooftop bar and pool. It felt like I was in Mexico on vacation. I also enjoyed the happy hour down in the lobby bars. You can not beat $7 cocktails. I was here for Dreamcon and it was so convenient to the convention center.

    Stayed in July 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • View King, Guest room, 1 King, City view, High floor
    • Stayed 1 night
    • Submitted from a mobile device

    Everything and everyone was a good experience the bed was so soft

    Stayed in August 2023

  • Reviewed: August 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night

    The room was a little on the small side.

    A very modern hotel in a great location. There was lots to do in walking distance. The pool was fantastic as was the gym. My girls loved the ultra modern lifts too.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 2 nights

    That I had to pay for breakfast and I got over charge for breakfast, and valet parking It took 30 days to get a refund.

    Breakfast and Valet Parking

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    nice but expensive
    • Leisure trip
    • Couple
    • View King, Guest room, 1 King, City view, High floor
    • Stayed 1 night
    • Submitted from a mobile device

    $5 for a 16 oz bottle of Pepsi in their shop is gouging $60 to park overnight no complimentary bottled water

    clean, good amenities nice view

    Stayed in June 2023

  • Reviewed: March 18, 2023

    7.0
    Great Location in downtown ATX, Kind Staff
    • Leisure trip
    • Family with young children
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 3 nights

    My only complaint would be to have more pool-side service and a few kid-friendly options on the menu upstairs. We had a server on Wednesday, but then no one was attending the pool on Thursday. I certainly understand if there may have been a staffing issue though.

    This was my second time at this Marriott. It is a beautiful property with a great location. My kids and I enjoyed the pool time the most. The restaurant downstairs was very good too, and I appreciated the store in the lobby.

    Stayed in March 2023

  • Reviewed: January 16, 2023

    7.0
    underwhelmed.
    • Leisure trip
    • Family with young children
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    tiny rooms. right in the party scene. loud.

    updated. convenient.

    Stayed in January 2023

  • Reviewed: November 27, 2022

    7.0
    Okay, not great.
    • Leisure trip
    • Couple
    • Corner King, Guest room, 1 King, Corner room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room layout.

    Lobby was fantastic - facility-wise, fantastic — food, bars, seating all great.

    Stayed in November 2022

  • Reviewed: November 15, 2022

    7.0
    • Leisure trip
    • Couple
    • Guestroom, 1 King Bed, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: November 9, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    the pool was packed

    Stayed in August 2022

  • Reviewed: September 11, 2022

    7.0
    perfectly adequate hotel with nice rooms.
    • Leisure trip
    • Couple
    • Guestroom, 1 King Bed, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    ultra crowded pool deck and area. impossible to find chairs. lack of staff to help.

    Location

    Stayed in July 2022

  • Reviewed: September 10, 2022

    9.0
    great stay!
    • Leisure trip
    • Couple
    • Guestroom, 1 King Bed, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    location,great staff!

    Stayed in September 2022

  • Reviewed: August 29, 2022

    9.0
    Great Place
    • Leisure trip
    • Solo traveler
    • View King, Guest room, 1 King, City view, High floor
    • Stayed 3 nights
    • Submitted from a mobile device

    great location, room size perfect for solo traveler

    Stayed in August 2022

  • Reviewed: August 15, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guestroom, 1 King Bed, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    They do not inform you that that charge a $65 fee for the pool.

    the room had a perfect view of the city!

    Stayed in August 2022

  • Reviewed: July 29, 2022

    8.0
    Centrally located modern hotel with rooftop pool bonus.
    • Leisure trip
    • Family with young children
    • Guestroom, 2 Queen Beds, Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of communicated parking options beyond valet.

    Location, rooftop pool, reception staff

    Stayed in July 2022

  • Reviewed: July 16, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Skyline King, Guest room, 1 King, Skyline view, High floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool area small and congested. Could not reserve spot for rooftop bar even as registered guest.

    Beautiful view. Friendly service at check-in. Great bar and restaurant options. The location is excellent.

    Stayed in July 2022

Showing 1 - 25

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