18800 Harbor Country Drive, New Buffalo, MI 49117, United States of America
#9 of 9 hotels in New Buffalo
Guests' ChoiceBased on 300 hotel reviews
5.5Cleanliness
6.2
Comfort
6.3
Location
7.7
Facilities
5.7
Staff
7.3
Value for money
5.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 11, 2024
Lisa
United States of AmericaHard bed
Pool tub was great to relax
Stayed in May 2024
Reviewed: April 25, 2024
Tamara
United States of AmericaOur room was nasty. It was rust all over the bottom of the toilet. I think our bed had bed bugs or fleas because I got bites all night. I told the front desk and all he said well I guess I can bomb it, it was horrible. I will never be back.
Great location
Stayed in April 2024
Reviewed: April 22, 2024
Karlee
United States of AmericaThe blonde lady who checks you in could have been a little nicer for being in customer service. Just a tad rude
Convenient location, easy check in.
Stayed in April 2024
Reviewed: April 18, 2024
Richard
United States of AmericaDogs barking
Stayed in April 2024
Reviewed: April 14, 2024
Rose
United States of AmericaEverything was very nice front desk was very nice and helpful ..pool was nice loved being able to have a bonfire nice and relaxing beautiful woods near by .
Stayed in April 2024
Reviewed: March 18, 2024
Susan
United States of AmericaCould of been cleaner
So close to casino
Stayed in March 2024
Reviewed: March 5, 2024
Pauline
United States of AmericaBreakfast was nasty
Clean nice staff
Stayed in March 2024
Reviewed: February 19, 2024
Matthew
United States of Americaheavy stains on the furniture and the stiff carpet with paint stains.
We stayed in one of the best rooms in a two star hotel so the price
Stayed in February 2024
Reviewed: January 21, 2024
Kimberly
United States of AmericaTelevision didn't work, the temperature in the room would not work no fan, no air, room was so hot. The breakfast room is unbeably hot biscuits had mold on them, bananas were rotten, bagels were hard and stale. I did call up the night shift man and he tried to fix the TV but it still didn't work and by then I was over it. When I told the woman at the desk in the morning she was no help and always in the back room she was horrible, and no help .
The pool and hot tub are was wonderful and the whole reason for our stay
Stayed in January 2024
Reviewed: January 6, 2024
Steven
United States of AmericaGood trip
Stayed in December 2023
Reviewed: December 29, 2023
Katelyn
United States of AmericaThe breakfast was minimal to none The hot tub was broken, the pool was freezing. The room was dirty shower head broken and the t v didn't work very well.
I liked the price
Stayed in December 2023
Reviewed: December 3, 2023
Lewis
United States of AmericaThe hotel was disgusting! The carpet in our room was torn up in spots, the room smelled liked a hospital, the walls in the bathroom had questionable smudges near the toilet, and it looked like it hadn’t had a good clean in ages.
The location of the hotel was nice.
Stayed in December 2023
Reviewed: November 17, 2023
Christine
United States of AmericaGreat location for our stay.
Stayed in October 2023
Reviewed: September 30, 2023
Brenda
United States of AmericaSep 2023, found a bed bug. Staff did not seem concerned.
Breakfast was fine. Place could be cleaner. Found a live bed bug.
Stayed in September 2023
Reviewed: September 5, 2023
Malgorzata
United States of AmericaEverything was perfect.
Everything even breakfast was amazing thank you.
Stayed in September 2023
Reviewed: August 14, 2023
Herminia
United States of AmericaThe pool was dirty. The Jacuzzi didn’t work the hotel was dirty. The staff was very not nice.
if you plan on going here with your dog, don’t even bother going you cannot leave your dog unattended name to go in the pool because it will kick you out. Honestly, I feel like that’s ridiculous so me and my husband had to take turns going in the pool like what’s even the use of still going to this hotel honestly we intended on going to the casino but we could even go together because we can leave the dog alone. I mean he’s a little puppy he was sleeping what harm can you do so we had to take turns going honestly will never go here again in the pool is dirty Jacuzzi didn’t work.
Stayed in August 2023
Reviewed: August 14, 2023
Scott
United States of AmericaIce machine was down on first floor only, but it was clean and working.
The pool area was nice, there is a little patio grill area thought that was really nice.
Stayed in August 2023
Reviewed: August 12, 2023
Donald
United States of AmericaThe sink drain was partially plugged. The TV selections were less than I expected. The curtains overhang the output of the A/C making it difficult to get good air circulation.
It was quiet and comfortable.
Stayed in August 2023
Reviewed: August 12, 2023
Netta
United States of AmericaRoom was musty smelling The a sign on the counter saying if a towel or face cloth or anything is missing we’re charging you
It had a room available
Stayed in August 2023
Reviewed: August 2, 2023
Katie
United States of AmericaSeveral things were broke the bathroom counter broke off very close to lading on children’s feet had to change rooms Not very clean No staff on site besides gm
The gm was very helpful and nice
Stayed in August 2023
Reviewed: July 29, 2023
Hortencia
United States of AmericaThe staff was rude and the place smelled bad
Nothing
Stayed in July 2023
Reviewed: July 27, 2023
Anita
United States of AmericaThe reason I did not I didn't like anything about this property. It was old it wasn't with the pictures represented it was everything was out of order, pop machines, laundry machines. It was just in general not a good place to stay.
There was nothing to like about the property they did not supply supplies in the room. The room was not what we booked. There were spiders and bugs in the room, and in general very disappointed.
Stayed in July 2023
Reviewed: July 22, 2023
Dotti
United States of AmericaThis property is NOT clean. The entry doors were filthy. When we entered the lobby, we instantly noticed an odor of what smelled like burning plastic. Our room was marginally clean. The interior of the window was filthy and there were cob webs (with insects stuck) in the corners of the windows. The parking lot was disgusting. Cigarette butts and litter as far as the eye could see. There were multiple planters with tall weeds growing in the them. We attempted to sit on the patio just outside of the pool but couldn't do so because two men were smoking marijuana. It's quite obvious that the property owners do not care about their hotel.
No bed bugs!
Stayed in July 2023
Reviewed: July 18, 2023
Suzanne
United States of AmericaHotel is very run down. It felt dirty, tiles were broken in the bathroom. The shower base had a large crack in it.
Stayed in July 2023
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