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  5. Reviews of Baymont by Wyndham New Buffalo

Reviews of Baymont by Wyndham New Buffalo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18800 Harbor Country Drive, New Buffalo, MI 49117, United States of America

#9 of 9 hotels in New Buffalo

Guests' Choice

Review Score

Based on 301 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.2

  • Location

    7.7

  • Facilities

    5.7

  • Staff

    7.3

  • Value for money

    5.9

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: June 16, 2021

    6.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our key cards quit working twice. Had to go back to the front desk and wait to have them reprogrammed. The breakfast was unacceptable. No cereal, brown bananas, breakfast sandwiches only one of the days, muffins (small and only one flavor)only two days, breakfast bars all sweet/chocolate. Very disappointing. COVID no excuse—other hotels have done much better with breakfasts.

    The beds were very comfortable and the shower was nice. Maria at the front desk was especially helpful. The coffee was good. Good location.

    Stayed in June 2021

  • Reviewed: May 27, 2024

    1.0
    This was my first, a d definitely my last time staying at a Baymont.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Extremely dirty and run down. An entire piece of the bathroom vanity top was missing. Dirt everywhere, found a pill on the floor, stained drapes and overall just poor maintenance.

    Honestly, there were no good attributes about this property.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    3.0
    The bathroom needs updating
    • Leisure trip
    • Couple
    • King Room - Disability Access - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    More options of food

    Good coffee, slim pickings with everything else

    Stayed in May 2024

  • Reviewed: May 20, 2024

    1.0
    Horrible!!!!!!!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed bugs..booked two nights but left after one due to finding bed bugs. Breakfast attendant was using the f word about a customer. Attendant refused to give me a refund or even his name. I've had to dispute the charges with my credit card company.

    Nothing

    Stayed in May 2024

  • Reviewed: May 11, 2024

    9.0
    Nice friendly staff we were on honeymoon they were accommodating.
    • Leisure trip
    • Couple
    • Deluxe King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard bed

    Pool tub was great to relax

    Stayed in May 2024

  • Reviewed: April 25, 2024

    1.0
    Nasty, bed bugs, horrible staff
    • Leisure trip
    • Couple
    • Deluxe King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was nasty. It was rust all over the bottom of the toilet. I think our bed had bed bugs or fleas because I got bites all night. I told the front desk and all he said well I guess I can bomb it, it was horrible. I will never be back.

    Great location

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The blonde lady who checks you in could have been a little nicer for being in customer service. Just a tad rude

    Convenient location, easy check in.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dogs barking

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was very nice front desk was very nice and helpful ..pool was nice loved being able to have a bonfire nice and relaxing beautiful woods near by .

    Stayed in April 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could of been cleaner

    So close to casino

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    I will come back!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was nasty

    Clean nice staff

    Stayed in March 2024

  • Reviewed: February 19, 2024

    8.0
    it served what our needs were just fine we did enjoy our stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    heavy stains on the furniture and the stiff carpet with paint stains.

    We stayed in one of the best rooms in a two star hotel so the price

    Stayed in February 2024

  • Reviewed: January 21, 2024

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Television didn't work, the temperature in the room would not work no fan, no air, room was so hot. The breakfast room is unbeably hot biscuits had mold on them, bananas were rotten, bagels were hard and stale. I did call up the night shift man and he tried to fix the TV but it still didn't work and by then I was over it. When I told the woman at the desk in the morning she was no help and always in the back room she was horrible, and no help .

    The pool and hot tub are was wonderful and the whole reason for our stay

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Good trip

    Stayed in December 2023

  • Reviewed: December 29, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room - Disability Access - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was minimal to none The hot tub was broken, the pool was freezing. The room was dirty shower head broken and the t v didn't work very well.

    I liked the price

    Stayed in December 2023

  • Reviewed: December 3, 2023

    2.0
    Did not look like pictures online and was very displeased with the hotels cleanliness.
    • Leisure trip
    • Couple
    • King Room - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was disgusting! The carpet in our room was torn up in spots, the room smelled liked a hospital, the walls in the bathroom had questionable smudges near the toilet, and it looked like it hadn’t had a good clean in ages.

    The location of the hotel was nice.

    Stayed in December 2023

  • Reviewed: November 17, 2023

    10
    Great. Will return again!
    • Leisure trip
    • Couple
    • King Room - Disability Access - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location for our stay.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    3.0
    Would not stay there agsin
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Sep 2023, found a bed bug. Staff did not seem concerned.

    Breakfast was fine. Place could be cleaner. Found a live bed bug.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    10
    We all enjoyed it thank you
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfect.

    Everything even breakfast was amazing thank you.

    Stayed in September 2023

  • Reviewed: August 14, 2023

    1.0
    If you have a dog, do not stay here or even if you don’t, it’s horrible
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was dirty. The Jacuzzi didn’t work the hotel was dirty. The staff was very not nice.

    if you plan on going here with your dog, don’t even bother going you cannot leave your dog unattended name to go in the pool because it will kick you out. Honestly, I feel like that’s ridiculous so me and my husband had to take turns going in the pool like what’s even the use of still going to this hotel honestly we intended on going to the casino but we could even go together because we can leave the dog alone. I mean he’s a little puppy he was sleeping what harm can you do so we had to take turns going honestly will never go here again in the pool is dirty Jacuzzi didn’t work.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    9.0
    Suggest it for a nice relaxing stay. Hot tub and pool was refreshing.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ice machine was down on first floor only, but it was clean and working.

    The pool area was nice, there is a little patio grill area thought that was really nice.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    It was quiet and comfortable, but the property is old and it shows.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night

    The sink drain was partially plugged. The TV selections were less than I expected. The curtains overhang the output of the A/C making it difficult to get good air circulation.

    It was quiet and comfortable.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    2.0
    Would never go back
    • Leisure trip
    • Couple
    • Deluxe King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was musty smelling The a sign on the counter saying if a towel or face cloth or anything is missing we’re charging you

    It had a room available

    Stayed in August 2023

  • Reviewed: August 2, 2023

    1.0
    Never again I want a refund
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Several things were broke the bathroom counter broke off very close to lading on children’s feet had to change rooms Not very clean No staff on site besides gm

    The gm was very helpful and nice

    Stayed in August 2023

Showing 76 - 100

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