125 Spruce Lane, Gatlinburg, TN 37738, United States of America
#229 of 538 hotels in Gatlinburg
Guests' ChoiceBased on 1780 hotel reviews
7.6Cleanliness
7.8
Comfort
7.9
Location
8.4
Facilities
7.6
Staff
8.3
Value for money
7.9
Free WiFi
5.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Dawn
United States of AmericaThe beds were very comfortable, the room was clean and we loved the creek running in the back.
Stayed in April 2024
Reviewed: April 25, 2024
Ruby
United States of AmericaElevator was questionable. Check in staff must have been having a bad day.
The room was very comfortable and clean. Loved the balcony over the creek. Morning staff was exceptionally nice.
Stayed in April 2024
Reviewed: April 23, 2024
Christopher
United States of Americajust a great place
Stayed in March 2024
Reviewed: April 23, 2024
Gary
United States of AmericaNothing
Good staff
Stayed in April 2024
Reviewed: April 19, 2024
Jennifer
United States of AmericaThe shower head leaks heavily. The floor was very dirty.
Beautiful location! Beds were comfortable.
Stayed in April 2024
Reviewed: April 18, 2024
Midhun
United States of AmericaNo breakfast.
We loved the creek view from the balcony.
Stayed in April 2024
Reviewed: April 17, 2024
Angela
United States of AmericaThe room upon arrival was OK, but I think housekeeping could've done a little better while we were guests. The refrigerator was dirty on the inside and had water or sticky on the bottom. The floor was dirty and had black skid marks from shoes or boots scuffing up the floor. We were there for 4 days, and nobody changed the bed linens or cleaned the shower,sink, or mopped. Just gave us clean towels only. Other than that, our stay was great.
The receptionist was very welcoming upon our arrival. Loved the room, the view of the stream from the balcony was amazing, the walk to the strip was within minutes. Very nice place for the price. Loved it!
Stayed in April 2024
Reviewed: April 11, 2024
Ruben
United States of AmericaBathroom needed to be clean the bit better
Look like a normal decent Motel until you step to the balcony outside where it's very lovely
Stayed in April 2024
Reviewed: April 10, 2024
Muralidhar
United States of AmericaLocation . The creek behind it
Stayed in April 2024
Reviewed: April 8, 2024
Merchant
United States of AmericaArea and staff
Stayed in April 2024
Reviewed: April 7, 2024
Georgenia
United States of AmericaThey charged a $100 deposit that this site doesn’t tell you about. They did reimburse me but took them a week and a half to do so after they said 3 to 5 business days.
Location was good. Loved the little creek at night with the lights
Stayed in March 2024
Reviewed: April 5, 2024
Sandra
United States of AmericaIs very convenient location and is clean and comfortable
Stayed in March 2024
Reviewed: April 5, 2024
Keith
United States of AmericaNothing it was pretty
All of it
Stayed in April 2024
Reviewed: April 3, 2024
Laura
United States of AmericaIt was great. No complaints.
The little river behind it was wonderful and relaxing. The beds were super comfortable, the room was clean. All the staff that interacted with were friendly.
Stayed in April 2024
Reviewed: April 1, 2024
Debbie
United States of AmericaBathroom was not very clean the shower needs a non slip mat very slippery!
The balcony/river
Stayed in March 2024
Reviewed: March 30, 2024
Ronald
United States of AmericaNot maintained, screws ,nails sticking out of walls, Horrible layout to the suite. Do not recommend for the costs. Tv channels were not working for all the major networks. Went to office to find out why. Was told "oh we've been working with tv company for months" Months ? Was wanting to watch NCAA games. None were available to watch and was told I could use the lobby of another hotel to watch them.
The balcony overlooking the creek was wonderful.
Stayed in March 2024
Reviewed: March 28, 2024
Helen
United States of AmericaThe patio door and window could be updated so you could the window to hear the creek running
Loved the creek…
Stayed in March 2024
Reviewed: March 28, 2024
Gregory
United States of AmericaThe TV didn’t work properly. They were very short staffed. Nobody was in the office when we arrived at 2 pm . The tub was slow to drain . Building needed several repairs here and there.
Very nice location . The rooms had a great creek view and were pretty comfortable. The stay was friendly. Close walk to attractions.
Stayed in March 2024
Reviewed: March 27, 2024
James
United States of AmericaThe room was very nice and loved the river that ran behind it,was very beautiful. But house keeping needs to clean the floors, they needed swept and a good mopping.
It doesn't serve breakfast
Stayed in March 2024
Reviewed: March 26, 2024
Harriet
United States of America——-
Creek
Stayed in March 2024
Reviewed: March 19, 2024
Analugomes
United States of AmericaVery close to the trolley station, restaurants and shops. Yet very quiet. There’s a balcony to the creek and one can sleep hearing the sound of water. Very good value. Very courteous staff. Will definitely come back.
Stayed in March 2024
Reviewed: March 13, 2024
Colton
United States of AmericaThere were stains on the blanket and the tv channels did not pick up that well.
The creek view and location
Stayed in March 2024
Reviewed: March 11, 2024
Kidwell
United States of AmericaNothing
We loved the balcony with the view of the creek
Stayed in March 2024
Reviewed: March 7, 2024
Teya
United States of AmericaPillows where awful.
Hotel was Clean the staff was friendly and great the location was within walking distance to main way or there was a trolley stop was close by. However my only complaint is the pillows there horrible but we read that in the reviews and brought our own. So we did expect that..
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content