There was a considerable amount of mud pieces on the floor at the entrance and in the bathroom.

i have mobility issues. Booking.com did not relay my request to be close from my car to my car. Your staff cheerfully assisted me

Stayed in July 2022

I didn't like how the clerk made fun of my last name. He kept repeating it and giggling. Saying in a sarcastic tone of voice.

The hotel itself was fine. The room was comfortable. The breakfast was soso

Stayed in April 2022

bed was small and room was cold

location

Stayed in April 2022

There is almost no sound barrier. We could hear conversations in the room next to us and lots of sounds we didn't want to hear from above us. I'm not sure they provided breakfast as their ad said but we could be wrong. We walked around and didn't see it. Our phone to call the front desk was out of commission.

Our room was clean and the hotel is pet friendly. The person who checked us in was friendly.

Stayed in April 2022

Bed was way too soft.

Easy access to room and good continental breakfast

Stayed in April 2022

Called and messaged several times to see if I could check in early but no one responde. Going up to flights of stairs outside was difficult with baggage. No elevator.

Nice little brook below my window. Right next to the freeway.

Stayed in April 2022

Rooms need serious upgrades. Floor above me creaked, bedding had spots on it, carpet was dirty, electrical plugs and desk lamp did not work. Reported maintenance items to host at check-out.

Breakfast was good. Nice selection.

Stayed in February 2022

noisy neighbors

The king bed was great.

Stayed in February 2022

Hotel feels unsafe, the police was called on a room next to mine, there is people lingering around.

Hotel is decent

Stayed in February 2022

I did not know that their were three separate buildings- none with elevators, so you are left to drag your luggage up the stairs. in addition, so close the the freeway, separate buildings like that with little lighting did not feel secure at night. For the price of $239 per night, I was not expecting to feel insecure and to wrangle my bags. Also, my room key never worked, so I had to drive back to the main building every time I had to get back into my room.

The beds were nice, the breakfast had multiple choices.

Stayed in September 2021

Garbage all around the Hotel. Homeless people living in their cars in adjacent parking lot. Homeless people camping right behind hotel along creek. Constantly smoking marijuana. Smoke would drift into hotel through open hallway doors. Still no hot breakfast. Several other hotels serving. ALL the restaurants are open so you cannot use COVID as an excuse.

Very comfortable room but, too many bad points ruined the overall stay...

Stayed in August 2021

Coffee maker did not work.

Appreciated ground floor access for my dog.

Stayed in August 2021

Overall the property is dated and generally more could be done to improve light in hallways and rooms.

For an unexpected stay, this hotel delivered solidly on the basics - clean room and solid internet. It is located directly across from Bellis Fair Mall and several stores so access to shopping is excellent.

Stayed in June 2021

Breakfast

Location

Stayed in June 2021

The breakfast was so so. And the stairs were too much for me.

The room was nice and quiet. I loved the furniture. It gave the place an elegant feel like you had time traveled to a time when hotels were classy.

Stayed in May 2024

Heat didn’t work and the bed was very uncomfortable

Stayed in May 2024

5 buildings. Breakfast in one. Lobby in another Ice machine in another. Swim in another. Must walk outside: hilly terrain. Ramps to below ground rooms.No street level rooms Fax broken. No elevators.

Near restaurants

Stayed in April 2024

Hmmm nothing? Maybe bacon would have been good? And water on the tables? OH NO OUTLETS TO PLUG IN CHARGERS there was a power strip but it wasn't close to the bed.....that was annoying. But I rallied

Very clean and simple. I always hate the showers but this time it was ok. Beds were good. And breakfast fed my boys. We'll be back!

Stayed in May 2024

When we arrived the heat to the room was turned off, so the room was freezing. I turned on the heat and it sounded like a jet engine, taking off throughout the night. It would kick in to heat the room and wake me up. That night when I tried to take a shower. There was no hot water. In the morning, I was able to get some hot water, but it ran out before I finished showering. Furthermore, when you did shower, there was a leak in the tiles and it would fill the bathroom floor with water. I told the staff and they said they would look into it, but nothing came of it. Lastly, the room smelled of mildew or some kind of dampness. There were eight poorly done patches on the ceiling where you could tell some kind of water damage had occurred.

The location was good and the staff were nice.

Stayed in April 2024

racial profiling from management

Stayed in April 2024

Disability room: bed too high: no elevator: dust on baseboards: outside security had to be unlocked by me for food delivery: my bank mistakenly declined card: manager said she could raise price be $20 a day even though I paid cash

Quiet

Stayed in April 2024

Clean, free breakfast, close to shopping

Stayed in March 2024

-Dining area appeared unstaffed and deserted- few items available. Food was in the basement of a separate building across city street. -Parts of accommodation grounds were unkempt, unweeded, overgrown. -Hot tub out of service with faded & torn signage. -Odd LED colored lighting in public areas that was in keeping with Asian or Indian decorating tastes, but combined with older hotel decor, added to sense that facility was haphazard and poorly managed. -Silverfish found in room -Stairs to 3rd floor room were unswept and dirty- at first appeared to be an unused part of the large facility -Leaves and paper garbage around buildings- some areas obviously unmanaged -Kitchenette in room with random dishes and utensils- stovetop dirty, cupboards/drawers worn and unpainted inside with raw plywood -I would not stay in this property again

comfortable bed ample parking

Stayed in March 2024

Good breakfast

Stayed in April 2024

Location wasn't great, we had to pack our luggage downstairs, no elevators. We were on the first floor which is the basement! Musty basement smell in room and didn't seem safe.

We didn't really like anything about this place.

Stayed in March 2024