restaurant doesn’t serve expressos!:) have to go to the coffee bar next…

brand new and trendy design

Stayed in July 2022

We enjoyed the bar and breakfast was delicious! The staff were all friendly and professional. The valet was very helpful and made local recommendations which were great.

Stayed in July 2022

Not having a microwave!

Stayed in July 2022

location was excellent and the decor of hotel/rooms was modern and new

Stayed in June 2022

convenience to things we wanted to do

Stayed in June 2022

Love the design and the comfort of the lobby for guest. Location is awesome. Room was nice.

Stayed in June 2022

poor water pressure, no microwave.

location

Stayed in June 2022

front desk and cleaning staff could be friendlier

restaurant and bar staff were very accommodating rooms were nice

Stayed in June 2022

Would be nice to be able to call ahead for valet instead of going outside and waiting. Not a huge deal, though. Front desk staff were great, especially the gal working when I checked out the morning of the 31st. She was a gem!

They gave me a complimentary upgrade when I arrived to a premium room which was a corner room, and I really enjoyed it. Very cool decorative touches throughout the hotel. The biscuits and gravy breakfast was very hearty and yummy.

Stayed in May 2022

Lacked service and dining choices

Location and bar

Stayed in May 2022

Lobby bar service was too slow. I observed others suffering this too. Ate in the lobby restaurant & it was the worst meal of my 3 week USA trip. A "pizza" of sorts capable of breaking your teeth. The topping was a salt sludge. Our wine (one glass) took for ever to arrive. Our waiter (clearly frustrated)apologised for the performance of the lobby bar team. I complained in a moderate fashion, and the pizza" was removed from the bill. The kitchen team declined my offer to discuss the food.

didn't have breakfast. Reception staff were superb. Got a late checkout. Happy with my room.

Stayed in May 2022

The cold weather.

It wasn't very large, but was well appointed and work well. The location was good and close to the trolley and across the street from the Peabody.

Stayed in April 2022

Shower in the bathroom should have been cleaner. some of the grout had mold. No way to contact valet parking without walking out to their booth. Should have been able to phone them.

Fantastic location a few blocks from Beale Street and FedEx Arena. Cool bar and dining area. Modern room design

Stayed in April 2022

In a good location you didn’t need to drive anywhere.

Stayed in March 2022

The king bed is not a king, it’s a queen. The size wasn’t big enough.

I like the boutique style of the hotel.

Stayed in March 2022

the rooms can be a bit noisy, you hear a lot from neighbors. also be aware that the valet parking (only option) is 35$ per night

great location. very nice hotel, very comfortable.

Stayed in March 2022

Restaurant and rooms need to have regular (black) tea bags. In restaurant I tripped and fell over the edge of a stage-like raised platform. Saw 2 other people stumble on it but not fall. It needs to be removed or lit in some way to make it less of a hazard.

The restaurant food was very good.

Stayed in February 2022

Our room wasn't available when we got there at 5pm, was inconvenient but the staff was very apologetic. We had to wait in the lobby for about 20 minutes. Still would stay here again no question.

This a beautiful hotel, wish we could have enjoyed the bar area but we only stayed a night. Very convenient to Beale Street and surrounding downtown area. Gorgeous room, with furniture that didn't feel so "hotel" like. Very friendly staff.

Stayed in December 2021

Miss Ida at the front desk was AWESOME to our entire group the entire weekend!!!

Stayed in December 2021

bathroom wasn’t clean.

Stayed in January 2022

No iron

Location

Stayed in December 2021

I booked this room about 6 months before because I was staying for NYE for a wedding. I booked it through Booking.com and had received several emails confirming my stay, and even a conversation between the hotel and I. When I went to check in at the check in time, the woman said she couldn't find my name in the system. It seemed like that broke her. She had no idea how to operate or how to get me in the system or find my reservation. It took around 45 minutes for her to do this and for her to get me checked in because she "didn't have permission." There was no sense of urgency and she was rude to other customers on the phone and the new ones waiting in the lobby. I have no idea how I wasn't in the system because of all of the prior communication, so I honestly think she was typing my name in wrong the whole time. It was a whole fiasco. I eventually checked in, 45 mins later, and when I went down to the lobby for something else, there was a line of about 6 people. This woman had literally no idea what she was doing and shouldn't have been left alone to work the front desk on NYE.

Everything was great besides the woman who checked us in. Cute vibe. Cute bar and restaurant. Room was a great size and the beds were comfortable.

Stayed in January 2022

Should have complementary breakfast since room was very expensive

Stayed in January 2022

bathroom wasn’t clean

location, theme

Stayed in January 2022

Clean and very comfortable. Would have loved a microwave in the room.

In the heart of downtown. We were able to walk everywhere.

Stayed in January 2022