1630 Mall Drive, Benton Harbor, MI 49022, United States of America
#10 of 11 hotels in Benton Harbor
Guests' ChoiceBased on 227 hotel reviews
4.1Cleanliness
5.0
Comfort
5.0
Location
6.1
Facilities
4.8
Staff
6.7
Value for money
5.3
Free Wifi
3.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 26, 2023
Sylvia
United States of AmericaIt was very dirty all around. Bathroom, carpet, floor, sheets were barely clean.
Stayed in July 2023
Reviewed: July 19, 2023
Chinoski
United States of AmericaFelt unsafe
Didnt like the general feeling of the hotel. felt like it was Sketchy
Stayed in July 2023
Reviewed: July 6, 2023
Maricela
United States of Americacarpets very dirty asked for towels never got any had 2 towels for our 4 day stay homeless poeple under stairs getting drugged up nothing like it was 5 years ago when we used to stay there every year
nothing
Stayed in July 2023
Reviewed: April 18, 2023
Juan
United States of AmericaThe place it's OK it's too old stinks bud floor was wet I have 1 night both I didn't have sleep well both the small I paying to much the it's my Opinion
Stayed in April 2023
Reviewed: March 25, 2023
Bill
United States of AmericaHousekeeping was non-existent. Toilet was scary. Trash was scattered throughout the premises overnight.
No breakfast was offered.
Stayed in March 2023
Reviewed: February 23, 2023
Scotty
United States of AmericaI thing I didn’t care for was that the comforter on one of the beds could needed to be cleaned. The nightstand between the beds usb ports don’t work.
The location was close to store’s and for places to get food from. Plus it was quite not a lot of noise
Stayed in February 2023
Reviewed: February 16, 2023
Brown
United States of AmericaOur door couldn't lock, to our room. The bed sheets weren't cleaned. Looks the housekeeper just made the bed up without changing the sheets. But over all nice place where everything is it shopping area restaurants .
Stayed in February 2023
Reviewed: July 6, 2022
Diane
United States of AmericaWe had our reservation for quite a while through booking.com but when we got there they did not have a room for us. After consultation with staff they managed to find us a room with just one bed. We took it because there was nothing else we could do. The place was loud and people were setting off fireworks in the parking lot. Other Issues: 1.Two dead bugs in my bed under the pillow. 2.We could not turn on the shower although a nice staff member shower us how we could turn on if we pulled with all our might. I never managed to have enough strength to turn the shower on.’ 3. Floor was sticky 4. Carpet was filled with sand and bathroom floor was dirty. 5. Since a shower or bath was impossible, on the first day. We bathed using the ice bucket and a washcloth We left it on the floor for them to replace. They did not. 6. There was no hair dryer . We complained and on day 2 we had one.
Staff was polite and tried to help
Stayed in July 2022
Reviewed: June 20, 2022
Tanga
United States of AmericaThe water was shut off guy at front desk said there was a pipe busted so we had to go to bed dirty
Stayed in June 2022
Reviewed: April 26, 2022
Jennifer
United States of AmericaNo air started out stuffy! Well because we had no air when the temps dropped we had no heat
There was a dirty washcloth left behind. Nasty puke looking stuff left in the floor. Which is wood should be easy to clean.
Stayed in April 2022
Reviewed: February 16, 2022
Louisa
United States of AmericaMy key didn't work at first. This is the type of hotel that has room doors opening into the outside, so I was outside trying the key over and over at 11:30 pm on a cold winter night. There was a guy in the parking lot in his truck (I don't know if he was a guest or not), who called to me twice and made me feel very uncomfortable, as a woman by myself. It was really bad timing when my key didn't work and I had to walk a significant distance back to the main office, when all I wanted was to get into my room and feel safe. Also, the person working at the main office the night I checked in, never told me that I could receive a complimentary bottle of water. I only found out the next morning, but I was really thirsty the night I checked in, and I would have liked to get the water that night. Also, the room wasn't extremely clean looking. At the very least, it looked like it needed to be dusted. There were weird dust-looking lint pieces all over one of the beds. And I'm not sure the floor was very clean.
The bed I had was comfortable enough. The heating worked really well, which is important during cold winter weather.
Stayed in February 2022
Reviewed: January 16, 2022
Cierria
United States of Americai liked nothing about it, the Rooms had bugs and it wasn’t cleaned the correct way. they need to work on the rooms.
i liked nothing about this hotel, most of the staff was rude.
Stayed in January 2022
Reviewed: October 28, 2021
Michael
United States of AmericaBathroom not clean, hot water runs 30+ minutes before it even starts to warm up
bed was clean, nice little quiet town
Stayed in October 2021
Reviewed: October 10, 2021
Jessica
United States of AmericaTrashes outside the rooms were overflowing, floor wasn't swept and mopped.
It was cheap for one night
Stayed in October 2021
Reviewed: August 22, 2021
Bethany
United States of Americaeverything
nothing
Stayed in August 2021
Reviewed: August 18, 2021
Jose
United States of AmericaNeed to make some adjustments
Value
Stayed in August 2021
Reviewed: August 5, 2021
Hodge
United States of AmericaI stayed there for a long period of time and the house keeper's didn't clean the rooms good also had so many problems with the ready rewards it was ridiculous
The staff was great
Stayed in July 2021
Reviewed: August 2, 2021
Lutz
United States of AmericaOutside facilities were deteriorating with crumbling concrete and wobbly railings. Front office staff: one was sleeping at computer, second seemed put-out that we showed up (with a reservation) - not friendly at all. Though the beds seemed perfectly clean, the carpet and dresser were dirty. There was a used towel on the back of the bathroom door and a can of pop on floor under the edge of the bed.
The entire location was extremely well lit, which was comforting to three women traveling alone. The bed was crisp, clean and comfortable with a firm mattress.
Stayed in July 2021
Reviewed: July 25, 2021
Hanne
United States of AmericaNo hair dryer No coffee machine Someone Overdosed on drugs and the dead body was removed in the morning by the police. Seems like the hotel is used for long term rentals.
The manager went out of her way to find a hair dryer for me.
Stayed in June 2021
Reviewed: July 3, 2021
James
United States of AmericaThe room was not clean, and the area was noisy.
The hotel was close to our event.
Stayed in June 2021
Reviewed: July 1, 2021
Ellen
United States of AmericaI came a busy weekend, staff seemed overworked and overwhelmed. We got 2 rooms and they were both dirty, one still had things in the refrigerator, one room didn’t have the bathroom light work, and both didn’t have the TV working. Thankfully it was just one night stay!
The location was close to Benton Harbor
Stayed in June 2021
Reviewed: June 17, 2021
Nicholas
United States of Americathere was a cigarette burn on the toilet seat. I clogged the toilet and there was no plunger in the room so I had to go ask the front desk for one and he gave me the cheapest, oldest plunger I've ever used. It didn't cover the hole at the bottom of the toilet, and then just bent and stayed bent so it didn't "plunge" so unclogging the toilet was no easy task. I pulled a towel off the towel rack and the whole towel rack just fell off the wall.
My bed was close to the ac.
Stayed in June 2021
Reviewed: May 26, 2024
Dodd
United States of AmericaThe property was dirty and quite run down. We pulled up and immediately looked for another place to stay. I was worth losing the $110 I paid for the reservations to make sure we stay at a safer location.
There was nothing good about this property
Stayed in May 2024
Reviewed: April 29, 2024
Mary
United States of Americaeverything was great
Breakfast was not provided
Stayed in April 2024
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