1981 Terminal Way , Reno, 89502, United States of America
#29 of 49 hotels in Reno
Guests' ChoiceBased on 938 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.8
Facilities
7.8
Staff
8.4
Value for money
7.8
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 22, 2024
Cindy
United States of AmericaAir conditioner so loud you had to wear ear plugs and still the run was so hot it was very uncomfortable sleeping
The tv provider was easy to use
Stayed in May 2024
Reviewed: May 9, 2024
Miriam
United States of AmericaBed pillows were too hard, particularly for people with neck/spine problems.
Hotel staff were great; very friendly and accommodating.
Stayed in May 2024
Reviewed: May 3, 2024
Sarah
United States of AmericaThe lobby was so strongly scented that my partner couldn't stand to be in there.
Comfortable room and great breakfast restaurant.
Stayed in April 2024
Reviewed: April 29, 2024
Shannon
United States of AmericaDecor is a bit dated
Very close to the airport. Convenient.
Stayed in April 2024
Reviewed: April 25, 2024
Harry
United States of AmericaRestaurant was closed but bar had good food!
Was not available.
Stayed in April 2024
Reviewed: April 20, 2024
Janell
United States of AmericaPillows are awful.
Close to airport with transportation any time.
Stayed in April 2024
Reviewed: April 20, 2024
Morris
United States of AmericaThe weather...
The location and the quiet. But give those two computer terminals the updates they need. Otherwise, everyone waists at least five minutes on those terminals, can't print, can't use Word or Excel. Please surprise me next time. I'll be back!
Stayed in March 2024
Reviewed: April 16, 2024
Paul
United States of AmericaCoffee / tea in the morning in the lobby would have been a nice touch.
While this is an older property that may look dated, the location next to the airport is fantastic (one can actually walk along a sidewalk directly from the terminal, across a crosswalk, into the hotel property - safe and easy to do). The room was comfortable. I noted that the bathroom and shower were updated. My room looked out towards the west side, and was very quiet. When I accidentally left an item behind, the staff, especially Yenmy, was very helpful in locating the item and shipping back to me. That kind of friendly service makes all the difference. I would stay here again.
Stayed in March 2024
Reviewed: April 14, 2024
Ed
United States of AmericaThe friendly staff they were very helpful..
Stayed in April 2024
Reviewed: April 11, 2024
Michael
United States of AmericaRestraunt had no cook could not get dinner.
Close to airport
Stayed in April 2024
Reviewed: April 9, 2024
Barbara
United States of AmericaThey had a last minute room for us when our flight was cancelled last night. A driver brought the shuttle right away to pick us up at 9 pm. 7 minute ride to the hotel. Clean n quiet, they gave us a to-go sack breakfast when we took the return shuttle at 4:45 am.
Stayed in April 2024
Reviewed: April 9, 2024
Annette
United States of AmericaRestaurant wasn’t open when I arrived. Bar opened later.
Clean room, tub, great cable channels, very helpful staff.
Stayed in March 2024
Reviewed: March 20, 2024
Dennis
United States of AmericaNothing
Did not gave breakfast
Stayed in March 2024
Reviewed: March 20, 2024
Leah
United States of Americacheckin
Stayed in March 2024
Reviewed: March 10, 2024
Alexander
United States of AmericaOlder- not updated showers and carpet
THE PLAZA RESTAURANT IS AMAZING!!! Best breakfast. Ask for Frank!
Stayed in March 2024
Reviewed: March 7, 2024
Shirley
United States of AmericaShuttle was out for service, waited 45 minutes for cab, shuttle finally arrived and took me to airport. Carpet was old wrinkled and needs to be replaced Pet area had a foot of snow, so no grass available.
Room clean, and warm, bed was fabulous, Super close to airport Very quiet, no slamming doors people in hall or traffic. Pet area close to room
Stayed in March 2024
Reviewed: February 24, 2024
Matthew
United States of AmericaGreat property and location for reno airport. Rooms dated. Kind and helpful staff.
Stayed in February 2024
Reviewed: February 22, 2024
Janet
United States of AmericaConvenient parking, close to entry and to the room, unlike a casino hotel. No smoking🙂
Stayed in February 2024
Reviewed: February 12, 2024
Emily
United States of Americanoisy people in the room above us till 11 pm and also at 4 am, they were having an argument
ease of check in - they were expecting me
Stayed in February 2024
Reviewed: February 9, 2024
Bryant
United States of AmericaMinette the bar tender rules! Comfy bed, ample parking, quiet even tho next to the airport.
Stayed in February 2024
Reviewed: January 15, 2024
Janice
United States of AmericaWe often stay here before travel and find it convenient. The staff is friendly and helpful.
Stayed in January 2024
Reviewed: December 26, 2023
Tori
United States of AmericaClose to the airport. Able to park long term.
Stayed in November 2023
Reviewed: December 17, 2023
Ron
United States of AmericaParking close to airport
Stayed in November 2023
Reviewed: December 4, 2023
Janell
United States of AmericaThe bed pillows were awful. Huge and rubbery.
Very close to airport is why I use it. And can leave my car. If I fly back in the daytime I can walk to the hotel.
Stayed in November 2023
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