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  5. Reviews of Chicago Southland Hotel

Reviews of Chicago Southland Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4375 Frontage Road, Oak Forest, IL 60452, United States of America

#2 of 2 hotels in Oak Forest

Guests' Choice

Review Score

Based on 223 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.2

  • Location

    6.2

  • Facilities

    6.0

  • Staff

    7.0

  • Value for money

    6.1

  • Free Wifi

    5.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    5.0
    Stay was ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathrooms need to be a little more cleaner and it said free breakfast but it was the same food sitting for 2 days my keys wouldn’t work had to get them replaced a couple times

    It was ok undergoing reconstruction in the parking lot

    Stayed in April 2024

  • Reviewed: April 22, 2024

    5.0
    Fair
    • Solo traveler
    • King Room with Twin Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like they were doing construction so there was barely somewhere to park, also didn’t like that it was a no smoke hotel but people were smoking and they were very loud and playing music loudly amongst other things

    I was able to have alone time.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    6.0
    It wasn’t bad but I thought the room looked better
    • Business trip
    • Couple
    • Mini King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I don’t like the rooms

    It was quiet the the staff was nice

    Stayed in April 2024

  • Reviewed: March 18, 2024

    7.0
    Good for family stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Premise Entry doesn’t have lights on

    Calm place

    Stayed in March 2024

  • Reviewed: November 25, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Finding sunflower seeds in plain sight next to the bed when we first walked into the room. The carpet looked like it hadn't been vacuumed. Would have complained but it was late Thanksgiving evening & it was the last King Room with ROLL-IN SHOWER which my husband needed. It shouldn't have been dirty before we even got in there.

    The bed was wonderful. The firmness was just to our liking.

    Stayed in November 2023

  • Reviewed: August 19, 2023

    5.0
    Booking.com -- Never Again
    • Leisure trip
    • Group
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was advertised by Booking.com as King bed and sofa bed. The photo on your site showed both. When we arrived to check in, we were told no such room with a sofa bed existed. The hostess stated that they had tried to get Booking.com to change the photo and room description without success. We called Booking.com and the comment was "There's nothing we can do." I slept on two chairs we pushed together.

    Stayed in July 2023

  • Reviewed: January 30, 2023

    5.0
    Served it's purpose, but not the most economical stay for one night and use of a room.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Hotel smelled like Marijuana outside and smoke in the room. 2nd time staying here, it's not a one time event - smelled like this last time. Short staffed

    Location decent, although difficult to get to and off the beaten path this serves my location need once construction is done it will be easier to get to.

    Stayed in January 2023

  • Reviewed: January 2, 2023

    7.0
    I expected a bit more from a Best Western.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast did not last until ten like we were told… let me be clear the food was still sitting out at ten but no new items were stocked after 9:30 like milk, waffle batter ( things that did NOT have to be prepared) even though there was a crowd. The heat didn’t work that well we had the heat on 79 but woke up sniffing and freezing.

    Great location. Clean.

    Stayed in January 2023

  • Reviewed: November 13, 2022

    7.0
    overall stay was good just need to update beds
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Very old bed, our bed was used and abused and stained! They need new beds, overall stay was good just need to update beds

    Good service and good breakfast

    Stayed in October 2022

  • Reviewed: October 10, 2022

    5.0
    I like the staff there but we will not be returning in the spring
    • Business trip
    • Travelers with friends
    • King Room with Twin Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    lots of yelling and kids running up and down the hall as late as 3am

    staff is always nice

    Stayed in October 2022

  • Reviewed: October 5, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was closed after I called to confirm it was open.

    Stayed in October 2022

  • Reviewed: October 3, 2022

    7.0
    Pleasant comfortable safe
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is on the back road which is not well lit at night the company was putting up another hotel right on the side of it so when I pulled up to the hotel I was like ooooo hell no..... until I got inside of the hotel.... the carpet could have been cleaned more it did have a few stains and that's it

    The room was nice basic the beds were OK the bathroom was clean so was the tub I felt safe and comfortable my entire stay

    Stayed in September 2022

  • Reviewed: October 1, 2022

    7.0
    Good
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Wet and dirty sheets on the sofa bed. Staff took care of it right away though. Expensive rate for the second night.

    Very friendly and helpful staff

    Stayed in September 2022

  • Reviewed: September 15, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Mini King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no breakfast, pool closed, bad location

    Stayed in September 2022

  • Reviewed: September 9, 2022

    7.0
    Clean quiet stay. Close to Amphitheatre
    • Leisure trip
    • Couple
    • King Room with Twin Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Neighbors seemed to be smoking pot for breakfast, lunch and dinner. Thankfully our room was smoke free, only smelled the other rooms when passing in the hall. Breakfast was typical, no frills, my waffle was good. Had to drive through short road of construction that led all the to the hotel. Was a little confusing, thought we made a wrong turn at first.

    Room was clean. Outside dinner options available to be delivered directly to our room. Quiet night,

    Stayed in August 2022

  • Reviewed: July 19, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location was not good and the road leading up to the building was terrible.

    The staff was great! Very helpful.

    Stayed in July 2022

  • Reviewed: July 6, 2022

    7.0
    It was good for what was needed and for the price
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room wasnt really cleaned before checking in. Bed sheets had stains on them, toilet paper roll was switched out with a complete new one, bathroom mirror also had stains on it (couldve been wiped away with glass cleaner ) bed wasnt 100% made.

    Location was pretty decent, room was a decent size (even a little bigger than what was expected) overall it was comfortable

    Stayed in July 2022

  • Reviewed: July 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    breakfast

    cleanness

    Stayed in July 2022

  • Reviewed: May 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I was supposed to have been in a king room. The mattress was so old that you could feel the springs in it. I asked for another room. He was nice to give me a double bed. They really need upgrade on the televisions, mattresses and shower curtains.

    I like the location and staff. The breakfast was good on Saturday morning.

    Stayed in May 2022

  • Reviewed: March 26, 2022

    6.0
    beautiful facility and clean bathroom with comfortable bed and blackout curtains. Unpleasant staff
    • Business trip
    • Solo traveler
    • King Room with Twin Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    staff was terribly rude and inconsiderate to not just me but other guests as well. everyone seemed unhappy to be staying there. I requested an early check in because I was traveling from 2 hours away and I had worked all night. when I arrived the front desk man was very rude and told me I would have to wait until 2 pm which was 4 hours away at that time so I had nowhere to sleep. I eventually called the facility and he arranged a different room for me. the facility does not allow doordash to go past the lobby due to “Covid”.

    very clean and bed was comfortable

    Stayed in February 2022

  • Reviewed: March 21, 2022

    5.0
    waste of time paying the price it was
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    they didn’t have housekeeping when you requested it nor did they have towels and the room wasn’t clean either no pool either

    nothing

    Stayed in March 2022

  • Reviewed: February 21, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The facility was very clean. The room was immaculate. It was cold outside, so I appreciated that the heat was on in the room. My stay was quiet. Breakfast service was great. The staff was really polite and helpful.

    Stayed in February 2022

  • Reviewed: October 26, 2021

    5.0
    Not so good
    • Leisure trip
    • Family with young children
    • Queen Suite with Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed! The rooms was still dirty and the ice machine was broke.

    I like the comfortable beds and flooring and the spacious room.

    Stayed in October 2021

  • Reviewed: September 18, 2021

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It seemed to be under construction. There were piles of boxes and furniture everywhere. The room we stayed in had stains all Over the ceiling and our curtains were shredded. Other then that our room seemed cleaned.

    The location was perfect for the event we attended. It was right down the street maybe a 5 mins drive.

    Stayed in August 2021

Showing 1 - 25

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