breakfast was fine

Stayed in May 2024

NO ONE SPOKE ENGLISH. I GOT VERY FRUSTRATED 😣 TRYING TO JUST TELL THE REGISTRATION CLERK ABOUT THINGS THAT WERE WRONG IN OUR ROOM. THE MAINTENANCE MAN CAME TO FIX OR THERMOSTAT AND HE DIDNT SPEAK A SINGLE WORD OF ENGLISH.

Very Clean. Great Breakfast.

Stayed in May 2024

We had a second floor room and there was no elevator. I would ask for a first floor room next time. Also we were located at the back of the property next to the highway. You could head road noise.

Stayed in April 2024

The breakfast was great. It was very convenient to Dulles. The staff were very nice.

Stayed in April 2024

All was good

All was good, the hotel met my expectations. The shuttle service is excellent as well the staff

Stayed in April 2024

Clean.

Stayed in April 2024

Very expensive for what they offer ...

Good location

Stayed in April 2024

Very conveniently close to the airport. Good, clean, value for money. Good breakfast.

Stayed in April 2024

It was peaceful. Good for the price

Stayed in April 2024

Had problems with the heat and air. Not easy to adjust. Staff did help.

Close to airport. Beds very comfy. Plenty of towels.

Stayed in April 2024

NA

Breakfast was good, timely for an early departure, and provided a few carry-on snacks (energy bar and apple) which made the trip much better. The proximity to Dulles is good, and the price is fair.

Stayed in March 2024

Stairs to unit

Comfortable beds. Good hot breakfast.

Stayed in April 2024

Overall I am satisfied, hopefully I will prefer this option in future.

I would say the staff is awesome and very helpful, and the location is close to airport and good thing is they provide shuttle service to airport staff very half an hour.

Stayed in April 2024

Prior to arrival I was told that the airport shuttle bus wasn't available until 4am and we arrived at 1.30 am - this is incorrect. A member of staff yesterday informed us that their was a complimentary bus into the mall at Sterling - this too was incorrect. Being misinformed in this manner is VERY impactive!! The staff were ok - but didn't come close to being cheerful And when we were picked up from the airport, the shuttle bus driver told us, that we had too many case...WHAT a stupid thing to say and at 3am after a long international flight you do not want to be spoken to in such a manner!! The driver who took us back today, was VERY rude to us when he came into the hotel and then was rude about us in Spanish - thinking we didn't understand as we are British but I did understand. I was shocked that there appeared to be no re-cycling on the premises. Also, the amount of plastic etc used at breakfast was incredible

LOVELY hot water, no matter what the time. GOOD facilities eg micro, fridge, coffee machine, drinks available from reception BUT....I drink tea and there was no milk available, I had to wait until breakfast to then take some milk back to the room - a small thing but frustrating as it's obvious the kitchen has milk. Breakfast was GREAT ie choice and quality Bed was really comfy. When I asked for a blanket it was delivered to the room very quickly. TV great too & available channels

Stayed in March 2024

Exterior access to all rooms.

Clean, convenient, airport shuttle.

Stayed in March 2024

I can only speak for myself. The hotel met all my needs and wishes for this trip. I have no complaints of any kind.

The breakfast was excellent. The two days I was there, they had scrambled eggs and sausages one day and scambled eggs and bacon another. They also provided slices of French toast, with all three items in one of those covered warming containers they put on buffet lines. They also had fruit, cereal, yogurt, bread (with a toaster) and an easy to use waffle maker that produced delicious waffles, with stewed apples, blueberries and strawberries, along with maple syrup, for toppings for the French toast and waffles. Everything was very enjoyable to eat. They also provided brewed coffee, tea bags and hot water and fruit juices to drink. My room was comfortable, well and attractively furnished, clean and pleasant. One of the main reasons I chose them is because every Best Western I've ever stayed in America and Europe offered comfortable, attractive accommodation, near where I wanted to be, with pleasant staff, at a reasonable price. This one was no exception. And on this occasion, I particularly valued the shuttle bus because I needed to go between the hotel and a couple of places near the airport on this trip, so that was a big plus. I also really liked having the PC in the lobby, for checking in to my flight and for several other things I needed to go online for.

Stayed in March 2024

The location, close to the airport and the staff was welcoming and very helpful. Complementary airport shuttle.

Stayed in February 2024

The fridge and microwave were under the sink. That was just weird and seemed unsanitary. Maid services were every other day. We had to go ask for fresh towels and all of our garbage cans in the room were full.

Beds were very comfortable. Clean rooms. Clean lobby and kitchen area. Staff was super friendly.

Stayed in February 2024

Thin walls (if you know what I mean).

The shuttle was in time. Bagged breakfast was ok. Front desk staff was nice. Beds comfy.

Stayed in February 2024

No charging port for EU customers. I told the receptionist but she seems to be relatively rude.

The breakfast was good, room was relatively quiet and clean.

Stayed in February 2024

Very close to the airport. Complimentary shuttle bus to the airport. Breakfast included. Great value for money.

Stayed in February 2024

Free airport shuttle that runs frequently Free breakfast starting 6 AM Comfortable beds

Stayed in February 2024

It was pretty basic but not complaints!

It was very convenient for an overnight layover - there was an airport shuttle to take me there and to return me to the airport

Stayed in December 2023

Close to airport. They had a regular airport shuttle service. Was very useful for my one night layover and clean rooms!

Stayed in November 2023