7007 West Broad Street, Richmond, VA 23294-3717, United States of America
#44 of 75 hotels in Richmond
Guests' ChoiceBased on 996 hotel reviews
7.5Cleanliness
7.9
Comfort
7.8
Location
8.2
Facilities
7.6
Staff
8.5
Value for money
7.7
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Hanna
UkraineCleaners did come to the room too early, it was not so comfortable.
Nice place.
Stayed in May 2024
Reviewed: May 23, 2024
Cassandra
United States of AmericaEverything was fine. The hall carpets and AC units are showing their age (visibly older than the rest of the facilities).
The staff people were very friendly and helpful.
Stayed in May 2024
Reviewed: May 23, 2024
Abigail
United States of AmericaToilet leaked along the floor
Good breakfast
Stayed in May 2024
Reviewed: May 22, 2024
Delma
United States of AmericaThe rooms are tired. They need quality repairs. Flooring was torn; joinery was poorly patched. It presented as haphazard.
Stayed in May 2024
Reviewed: May 20, 2024
Paul
United KingdomEasy to access, restaurant nearby.
Stayed in May 2024
Reviewed: May 19, 2024
Kayla
United States of AmericaNot a smart tv
Felt safe. No strange activity when I visited
Stayed in March 2024
Reviewed: May 17, 2024
Mrsmenard
United States of AmericaMy bathroom was not completely clean. There hair in bathroom shower area
The room was a good size and good location
Stayed in May 2024
Reviewed: May 12, 2024
Asare
United States of AmericaThe floors were dirty. They looked like they haven’t been cleaned in a long while.
The bathroom was very clean.
Stayed in May 2024
Reviewed: May 10, 2024
Tomas
United States of AmericaRoom was a bit rundown; many sloppy "patches" in the bathroom, i.e., shower curtain rod not secure, sloppy caulking around bathtub/floor seam, poor paint-job of bathroom walls, etc.
Location. Beds very comfortable.
Stayed in May 2024
Reviewed: May 9, 2024
Nomade10
United States of AmericaStaff nice enough although very limited English which was fine but had difficulty trying to get towels. Some words should be mandatory. Pool was not open although when there it was high 80’s. Mattress in our room was way past it’s prime and needs replacement
Breakfast great, staff good
Stayed in May 2024
Reviewed: May 6, 2024
Isaac
United States of AmericaThe room we had has a sink with the faucet annoyingly close to the corner. Just washing your hands alone will pour water all over the counter. The bath tub drain was not draining fast enough, causing a huge pool of water to slowly rise up. Hotel staff couldn't get control of teenagers running around and laying horizontal to the hallways. We had to step over one of them to get to the elevator, and by the time we came back after more than an hour, they were still getting herded by staff.
The rooms were nice and clean. Breakfast was also good.
Stayed in May 2024
Reviewed: May 5, 2024
Lizard1974
United States of AmericaBreakfast was bad,bad,bad. The sausage I had to spit out right away and days old. Rubbery and hard. Eggs are powered and very loose. Spend the extra and go out for breakfast
Coustomer service. Farid was absolutely amazing.
Stayed in April 2024
Reviewed: May 3, 2024
Emma
CanadaThe original room booked did not match the description on this app. The beds were not queen beds and there was not a private entrance as described. Staff were able to switch us to a larger room but we're not able to accommodate a private entrance as none exist at this location.
King room was nice and comfortable
Stayed in April 2024
Reviewed: May 1, 2024
Melinda
United States of AmericaThe fire alarm went off at 3 am and no maintenance at the hotel to shut it off
Location and breakfast
Stayed in April 2024
Reviewed: April 26, 2024
Christy
United States of AmericaThe air conditioner was very loud when it kicked on.
There were little touches that made it nice. The soap in the shower smelled heavenly and the selections of tea and coffee in the room were great. I liked the artwork in the halls and everyone who worked there said hello. The bed was comfortable and the room was quiet. The breakfast was really good compared to many other hotels I’ve stayed at and it was a squeaky clean room maintained by the host.
Stayed in April 2024
Reviewed: April 23, 2024
Haley
United States of AmericaSome "built-in" stains on bedding but nothing too concerning.
Nothing fancy but it was clean and comfortable and breakfast was decent as well. Didn't need much else than that.
Stayed in April 2024
Reviewed: April 23, 2024
Cedric
United States of AmericaThe location was the thing I liked the least as was difficult to see and find from the highway/road.
The room was clean and comfortable.
Stayed in April 2024
Reviewed: April 23, 2024
Priscilla
United States of AmericaNothing
Location is close to the highway and room was clean.
Stayed in April 2024
Reviewed: April 22, 2024
Terry
United States of AmericaThe Breakfast could have been better.
That it was very clean and staff was very friendly.
Stayed in April 2024
Reviewed: April 21, 2024
Barbora
Czech RepublicThe hotel is simple and the building could use some renovations, but overall ok experience. Good for 1 night stay.
Basic but clean hotel.
Stayed in April 2024
Reviewed: April 21, 2024
Angela
United States of AmericaThe pillows floors was filthy
overall it was a decent stay
Stayed in April 2024
Reviewed: April 15, 2024
Catherine
United States of AmericaNothing
Customer service and Breakfast
Stayed in April 2024
Reviewed: April 10, 2024
Rabiullah
United States of AmericaThe staff was was nice!
Stayed in April 2024
Reviewed: April 7, 2024
Elyse
United States of AmericaThe food for the continental breakfast was not that good, but everything else was really good!!
The staff was so nice! Room was nice and clean and comfortable.
Stayed in April 2024
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