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  5. Reviews of Best Western Heritage Inn

Reviews of Best Western Heritage Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1420 East Monte Vista Avenue, Vacaville, CA 95688, United States of America

#9 of 13 hotels in Vacaville

Guests' Choice

Review Score

Based on 254 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    7.9

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Could hear the people talking and walking in the room above us.

    Very good breakfast

    Stayed in April 2024

  • Reviewed: April 2, 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • King Room - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Waterheater went out and wasn't going to be fix until we checked out so we had to leave early and get another hotel so we could shower and stay clean

    Nice staff ,good breakfast, and nice location to go do things.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    7.0
    Convenient location near I-80
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There were a few "sketchy" people hanging around the parking lot. Thought one was thinking of stealing our car while we were checking in. I came out and ran him off. He had a partner/watchout sitting on top of stairs across from office.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Not worth the money
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price was not worth $150

    The layout of room

    Stayed in March 2024

  • Reviewed: January 23, 2024

    8.0
    Location perfect breakfast great enjoyed my stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t really say nothing bad.

    Location very convenient for shopping. Needs grocery store restaurants there’s a Walmart across the street location I give it to 10.

    Stayed in January 2024

  • Reviewed: September 24, 2023

    6.0
    Ok but not great.
    • Leisure trip
    • Family with young children
    • Suite with Three Queen beds
    • Stayed 1 night
    • Submitted from a mobile device

    Old and outdated. Needs to be cleaned up and remodeled. Noisy next to freeway. Doors don’t shut all the way. Not great parking. Terrible stairs. Didn’t feel safe.

    Big room with three beds. Breakfast good.

    Stayed in September 2023

  • Reviewed: August 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Suite with Three Queen beds
    • Stayed 1 night
    • Submitted from a mobile device

    Was expecting cleaner/nicer suite, also AC wasn’t to cool

    Close to downtown

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Overall your staff made our stay good.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 10 nights
    • Submitted from a mobile device

    The room is very outdated! The door sticks! The tub is cracked and I had a mold issue that Deep had taken care of for me in a timely manner!

    All of the staff was exceptionally nice. Took care of any problems in a quick manner.

    Stayed in August 2023

  • Reviewed: June 26, 2023

    8.0
    Nice folks.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Some of the finish items could have been better. For example, the caulking in the bathroom did not look professional. The trim on the entry door was held with a screw and the door did not close smoothly, but dragged. But I am picky since I worked in maintenance.

    Staff were super nice. Breakfast was excellent - obviously freshly made. Bed was very comfy.

    Stayed in June 2023

  • Reviewed: June 24, 2023

    7.0
    as expected for the price
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    newer rooms

    breakfast

    Stayed in May 2023

  • Reviewed: June 24, 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    No gym. Breakfast was monotonous. No varieties. No bananas inspite of requests.

    Clean and good location

    Stayed in June 2023

  • Reviewed: June 11, 2023

    6.0
    I would stay again! Thank you BW Heritage Inn Staff!! (Vacaville, CA)
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    Little black ants showed up for my dog’s food. They’re harmless, but unpleasant to have any bug in abundance anywhere!

    Small property, great location, great breakfast, allowed my 2 big dogs-staff was exceptional.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    6.0
    very clean on the outside stuff was wonderful
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    the bathroom fan didn’t work the paint was peeling off in the bathroom and the tub had a patch on the bottom of the tub so you could feel it bed very uncomfortable and very stuffy in the room

    Stayed in May 2023

  • Reviewed: May 21, 2023

    8.0
    greatt
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    -bfast was good. -close to hway

    Stayed in May 2023

  • Reviewed: May 10, 2023

    6.0
    for the price, it was a good stay, other than the clogged up sink and the cleaning crew smoking
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    noisy vent in bathroom, one of the sinks did not drain. Noticed that one of the cleaning crew members was smoking as she was cleaning the rooms. She was outside but the door to the room was open

    liked the breakfast, comfortable bed, front desk staff curtious and polite, very helpful

    Stayed in May 2023

  • Reviewed: February 22, 2023

    8.0
    good value
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location close to freeway

    Stayed in February 2023

  • Reviewed: November 26, 2022

    8.0
    Not really handicap friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The ONE handicap spot was taken by a vehicle with no handicap plate of plaque and the space next to it for unloading a wheelchair had a truck full of stuff. They must have been above us in a room because there was at least one child running and bouncing loudly til at least midnight. I had to park outside a parking space to get a walker to my handicap sister because I couldn’t even open my car door enough for her to get out…too close. Not a good place for handicap people. I’ll look for better availability next time.

    Just had coffee but it was last 2 cups and barely warm.

    Stayed in November 2022

  • Reviewed: October 22, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The people down stairs were complaining when we were up and packing at 9:30am and all we were doing was walking around quietly packing so we could leave.

    Location was great

    Stayed in October 2022

  • Reviewed: October 15, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I don't recall anything that I didn't like.

    The staff was good. The breakfast was good. The room was not too small.

    Stayed in October 2022

  • Reviewed: September 17, 2022

    6.0
    It was an okay stay for a week for me.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Tiny ants almost everywhere, noise from interstate highway.

    location

    Stayed in August 2022

  • Reviewed: August 27, 2022

    7.0
    I'll pay a little more to stay at a property that's not worn out.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The bathroom needs a complete remodel. I wouldn't use the dripping-fauceted, dank shower.

    Great mattress, lobby area and breakfast were great.

    Stayed in August 2022

  • Reviewed: August 16, 2022

    7.0
    needs a lot of work. bathroom is in need of full remodel, tub has massive water damage
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    right off the freeway and could hear the road all night

    easy to find

    Stayed in August 2022

  • Reviewed: June 9, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was closed. Highway noise was noticeable in room.

    Location of town, good breakfast on site

    Stayed in May 2022

  • Reviewed: May 30, 2022

    7.0
    Good
    • Business trip
    • Group
    • Suite with Three Queen beds
    • Stayed 1 night
    • Submitted from a mobile device

    Night staff early morning desk personnel was not as sincere about every guest every time. I was disappointed that my forgotten items were thrown out or taken home by staff. I called within hours of checking out and was told to come to hotel in morning. I’m the morning I was told it was not held for me. Not cool

    The swing shift deal clerk and the housekeeper were great. Rollaway bed was a great surprise and especially the staff effort to get it done and delivered in a jiffy. Sadly 2 hours post c/o I realized I had left 2 large bottles of hair products in the shower. I called and was told to come back in the morning. When I went back, was told nothing is saved when left in room. Super bummed. Seems like one day hold was reasonable, but not possible. Loved the pool and access to room from my car

    Stayed in May 2022

Showing 1 - 25

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