7821 Commerce Drive, Florence, KY 41042, United States of America
#16 of 31 hotels in Florence
Guests' ChoiceBased on 649 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.5
Facilities
8.0
Staff
8.4
Value for money
8.1
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 30, 2024
Brandon
United States of AmericaOur room had motion sensing light at the entry door. Very convenient when entering room. BUT...our light came on twice on its own in the middle of the night. VERY disconcerting to wake up to discover the light is on....kinda freaky! Not sure why it happened....air movement from A/C?
Was just here 10 days previous; now staying here again on return trip home. Super comfortable, great breakfast in the morning. Plenty of parking for RV or towed trailer (my situation), with well lit parking lot. Plenty of restaurants close by, although we used DoorDash and food arrived faster than expected.
Stayed in April 2024
Reviewed: April 19, 2024
Brandon
United States of AmericaOnly one elevator, and it's tiny....two people with luggage fills it up. Only one ice machine on bottom floor at extreme end of building...it's a long walk to get ice.
Convenient location right off the freeway; lots of ample parking (I was towing a trailer, so this was a huge bonus). Plenty of restaurants close by willing to deliver. Complimentary breakfast was delicious.
Stayed in April 2024
Reviewed: April 10, 2024
Steve
United States of AmericaNo complaints
Food was great. Excellent choices for everyone
Stayed in April 2024
Reviewed: April 2, 2024
Cook
United States of AmericaRate higher than another guest
Location
Stayed in April 2024
Reviewed: April 1, 2024
Madaya
United States of AmericaLocation
The area it was very convenient
Stayed in March 2024
Reviewed: March 29, 2024
Jessyca
United States of AmericaAnother guest at checkin complained that her tub had hair in it. They gave her a new room promptly, which was good. But wouldn't ya know that my room had hair in the tub 🙄 breakfast was great when it was fresh but we got there around 9 am and there was nothing left (closed at 10). Server was super rude when she got busy, even though the eating area was never full. It wasn't the worst place but definitely would not stay more than one night.
Great location right off express way which was perfect for an over night stay. Fixtures were updated
Stayed in March 2024
Reviewed: March 25, 2024
Carolyn
United States of AmericaKinda dirty
Easy to get to.
Stayed in March 2024
Reviewed: March 25, 2024
Lisa
United States of AmericaDesk staff were helpful
Stayed in March 2024
Reviewed: March 21, 2024
Ashara
United States of AmericaI did not appreciate the way I was treated during check in. There was an older lady there who would not service me but she waited for a young man Nicholas to come back from the phone call he had taken. The Lady did not speak to me but looked me up & down twice. When Nicholas did return, he was rude & asked me what else was I standing there for when I had another room to pay for! I paid for my other room later that night due to it not being taken when I first checked in.
I loved the location for the property & the accessibility to many of the facilities from the hotel. I liked the cleanliness of the rooms.
Stayed in March 2024
Reviewed: March 19, 2024
Tammy
CanadaGood size rooms. Great breakfast 😋 friendly staff.
Stayed in March 2024
Reviewed: March 16, 2024
Donna
United States of AmericaIt was an overall great stay. Great place to go stay close to the creation museum.
Great location, clean, and met all our expectations. Great complimentary breakfast.
Stayed in March 2024
Reviewed: March 10, 2024
Gregory
CanadaN/A
The Hotel was close to I-75 which allowed us to get onto this highway early in the morning for our journey to Macon Georgia The breakfast was good, including the fruit that was made available to us.
Stayed in March 2024
Reviewed: March 9, 2024
Berenice
CanadaVery convenient to the highway. Nice hot breakfast. Comfortable bed great price. Staff was friendly
Stayed in March 2024
Reviewed: February 29, 2024
Sharon
CanadaCan't think of anything.
The man that checked us in was extremely helpful and very nice to us...kudos to him. The beds were comfortable and the pillows were great! We were happy with breakfast - food was hot and there was a nice variety of choices.
Stayed in February 2024
Reviewed: February 22, 2024
Tracey
CanadaGood location. Everything was just right..
Stayed in January 2024
Reviewed: February 20, 2024
Gina
United States of AmericaOne of our stops when traveling South and the back North. Always a good value and the hotel is always clean and rooms are nice Breakfast is hot and plentiful.
Stayed in February 2024
Reviewed: February 12, 2024
Rodney
United States of AmericaGreat location
Stayed in February 2024
Reviewed: February 4, 2024
Dennis
CanadaBathroom could be updated. Better towels, caulking around bathtub fixed. No response to our email if we were getting a pet friendly room.
Location and price
Stayed in February 2024
Reviewed: February 4, 2024
Betty
United States of AmericaLayout of room. Chesterfield too close to bed
Great value for price. Good breakfast
Stayed in January 2024
Reviewed: February 4, 2024
Kit
United States of AmericaNice people!
Stayed in November 2023
Reviewed: January 31, 2024
Stagg
CanadaStaff were nice
Stayed in January 2024
Reviewed: January 27, 2024
Grange
United States of AmericaDidn’t see any bags in the area to clean up after the dog.
The room was clean and the breakfast was good, decent variety.
Stayed in January 2024
Reviewed: January 26, 2024
Carolyn
United States of AmericaCleanliness, front desk staff was really nice. Accommodating
Stayed in December 2023
Reviewed: January 24, 2024
Gregory
CanadaIts location
Good value for money psid
Stayed in January 2024
Auckland, New Zealand
Napa, USA
Mui Ne, Vietnam
Orschwihr, France
Kewanee, USA
Pieve Torina, Italy
Bangalore, India
Lytton, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content