1633 South Palm Canyon, Palm Springs, CA 92264, United States of America
#107 of 119 hotels in Palm Springs
Guests' ChoiceBased on 220 hotel reviews
6.5Cleanliness
7.1
Comfort
7.2
Location
7.7
Facilities
6.6
Staff
7.6
Value for money
6.8
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 18, 2023
Jerri
United States of AmericaProperty was disgusting, dirty, unpleasant, roaches, rats , clogged plumbing There was a rat in the pool while the kids were swimming
Absolutely nothing
Stayed in July 2023
Reviewed: June 29, 2023
Eutrice
United States of AmericaBEDBUGS. Some family members opted to stay at a different hotel and cancelled rooms. But they did come and celebrate poolside. Next year we wb going to another location. Unless the Bedbug issue has been taken care of
I go every year for my BD because of the 24hour pool. This year I celebrated my 75th BD at this site. Food catered music and family fun poolside.
Stayed in June 2023
Reviewed: June 26, 2023
Mikol
United States of AmericaToo many things to mention
There were bugs in the room. My sheet had blood stains and had to be changed. I had to sanitize and spray the entire room Its sad, because my.family had been coming here over ten years ro celebrate my moms birthday. They were not accommodating at all. Under staffed and the on duty guy was the worst.
Stayed in June 2023
Reviewed: June 24, 2023
Qualls
United States of AmericaFront desk agent was excellent
Stayed in June 2023
Reviewed: June 21, 2023
Christian
SwitzerlandThe worst breakfast ever. The whole stay was one single failure. We moved out as soon as we had booked something else
Nothing at all
Stayed in April 2023
Reviewed: June 12, 2023
Gomez
United States of AmericaThis place seemed more like a motel, it’s very run down and dirty. It should of been a lot less money. The bathtub didn’t drain and it smelled musty inside the room.
Nothing
Stayed in June 2023
Reviewed: June 12, 2023
Let's
United States of AmericaSeveral rooms had bed bugs
Pool is 24 hours
Stayed in June 2023
Reviewed: June 8, 2023
Farid
United States of Americaold , dirty furniture, broken table , messed up wall & floors….
nothing at all
Stayed in June 2023
Reviewed: April 13, 2023
Sanchez
United States of AmericaNot a biggie, but for a double room with 2 beds we felt it should have more than one tiny bottle of shampoo n conditioner . . My daughter was already in the shower when she realized there wasn't any for her ..i couldn't find the maids as it was mid day so had to go to lobby and wait in a line of people 😫 ..but i would still stay here again ..i loved it ! Thank u
Peaceful, friendly staff, comfy and clean room...good value and great patio breakfast included!
Stayed in March 2023
Reviewed: April 3, 2023
Joseph
United States of AmericaRoom was in rough condition
Clean bed
Stayed in March 2023
Reviewed: March 4, 2023
Dorothy
United States of AmericaThe facility is in need of work, screen bent, windows chlorine scratch, door threshold, toilet seat falling off, handle to toilet two hands to flush, wall partition chips, desk chair peeling alot, trash and trash bags stacked outside window, bathroom shower needs caulk. We have pictures if you want 608 295 8649.
Bed comfortable and looked clean, housekeeping staff very polite
Stayed in March 2023
Reviewed: February 22, 2023
Jessica
United States of Americano good
no good
Stayed in February 2023
Reviewed: February 6, 2023
John
United States of Americachecking in I was told Icould pay cash at check out then at check out I was told no
Stayed in February 2023
Reviewed: February 3, 2023
Jeremias
United States of AmericaEl recargó
Muy bueno
Stayed in January 2023
Reviewed: January 6, 2023
Brett
United States of AmericaOverpriced. The advertising didn't match the booking. False pictures of what room looked like, plain and cheap, and dinged up furniture. Not enough parking for disabled, our room was for disabled but no parking by room had to park in another parking area by pool. I do not recommend this stay, especially for the price and accommodations. Looked like an older apartment building and to get to our room the walkway outside between the rooms was flooded so our shoes got soaked. The deposit fee of $100 was ridiculous. Nothing in your room was worth $100. It's an inconvenience to the customer to be charged a deposit when booking through a third party and insulting. Will not stay there agian!
Nothing. Overrated. Falsely advertised. Way overpriced.
Stayed in January 2023
Reviewed: January 1, 2023
Makarand
United States of AmericaBathroom door was not closing properly shower was leaking Pillows were very uncomfortable Breakfast was not so great
location
Stayed in December 2022
Reviewed: May 16, 2022
Thomas
United States of AmericaNo luggage transport trolleys. Had to carry / schlep luggage to 2nd floor room with elevator usage. Really need trolleys for senior citizens & disabled.
Well maintained OLDER facility. Friendly and courteous housekeeping & desk staff Nice room, quiet & nice view of mountains Great breakfast poolside.
Stayed in May 2022
Reviewed: March 6, 2022
Nora
United States of AmericaI was there about 4 years ago and the construction they were doing at that time had still not been completed. The office area was terrible inside and outside.
Breakfast
Stayed in February 2022
Reviewed: March 6, 2022
Lee
CanadaI stay at a Best Western frequently when I travel and this location, by far, is the worst one I've stayed at. It is run down, the paint on the concrete floors is peeling, the room was old and dingy and had a bit of an odour to it. The facilities for breakfast were very small...maybe 7 tables in total. Definitely not at all close to the standards I have experienced and would expect from a Best Western.
Stayed in March 2022
Reviewed: February 8, 2022
Jose
United States of Americathere was no parking had to park in the street a few blocks away.
it’s had wooden floors
Stayed in February 2022
Reviewed: December 30, 2021
Graham
United Kingdomneeds updating
good location
Stayed in December 2021
Reviewed: December 28, 2021
Kimberly
United States of AmericaI didn't get what i payed for, pictures didn't look like the real thing, I had to fight to get a $89 refund for a five night stay, my Husband was not able to shower due to you not giving me the type of room i payed for...BAD MANAGEMENT/OWNERSHIP would never recommend or return..
Stayed in December 2021
Reviewed: December 4, 2021
Rob
Canadaoutdated, poor maintenance
The property needs renovations.
Stayed in November 2021
Reviewed: November 8, 2021
Roger
United States of AmericaBig stain in carpet Posted breakfast menu not what was available
Stayed in November 2021
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