Their check-in process took a very long time. Numerous people were in line and only one check in clerk. It seems each checkin had issues. It took so long, we left and checked in later. The parking is not helpful. A one way parking lot with no apparent access for check in. We even witnessed an employee parking in the checkin spot. For the amount we paid, I should have reserved a room at the Hilton in Concord.

The location

Stayed in April 2023

Some minor cigarette burn stains

Clean sheets

Stayed in March 2023

The cart for my luggage was not available when checking out. More carts .or a limit how long you can use them.

Breakfast was really good. Afternoon evening Front dest Esther was friendly even when she was getting off work in 10 min.for the night she was very helpful and friendly and made sure if she could help me with any thing else.

Stayed in April 2023

- no privacy on the pool/tub that separates the street and the facility - room was not was expected in terms of size(photos were deceiving) - staff got annoyed after we asked to be moved to a different room - cancelation policy said 359pm of the same day of check in but was still not able to CANCEL

- convenient location - affordability

Stayed in April 2023

Location didn't use any amenities but would come back and let friends know

Stayed in April 2023

it smelled on the second floor

the 2nd floor smelled bad

Stayed in March 2023

Nothing

It's just the right place for everything.

Stayed in March 2023

The room was cramped, the sketchy people roaming around the property, and make sure doors are locked. Watch your back as well. The maid helped herself in my room and started cleaning while I was in the shower, touched my personal belongings to make the bed. There were chicken bones and old food around the pool and hot tub, we tried to check out the 2nd day they refused because it was after 11am... definitely not a place for children and the room smelt like mildew.

The only good thing about this place was the breakfast

Stayed in March 2023

the pool wasn’t as cleaned as I thought it’ll be .it’ll be nice if they cleaned it

staff were EXTREMELY nice and notified us what were able to access and made sure all questions was answered

Stayed in March 2023

no bed spread on beds . only a light blanket and 2 flat sheets . And there were stains and small holes in top sheets

location , breakfast

Stayed in February 2023

that there was only one trolley going around and had to wait

the handicapped room was excellent for my dad - it was easy to wheel him in the shower and give him a bath.

Stayed in January 2023

The building maintenance is terrible, many things don’t work or are broken. The front desk staff is rude.

Good location, good breakfast, good maids and food staff.

Stayed in January 2023

Better care of facility - in terms of entry cleanup, control on non-smoking areas and check-in parking to start. The pool and jacuzzi were not working and clerk said that had been the case - this was one reason I chose this location to be able to use the jacuzzi and pool. This should have been posted online. Room HVAC system was horrible my first night was sleepless as it took until 3am to cool the room even though it was 40 degrees outside. Pillows were horrible too. so very uncomfortable. Finally, the towel shelf is positioned opposite the toilet so as a 6'2" person I had to be careful using the toilet - ridiculous.

There was very little to like about this facility. From random bits of trash around the entrance, with smokers congregating near the entrance, dirty hallways, nonfunctioning vending machines, and even no parking near office entrance for checking in. (Designated spaces were full, even though no-one was checking in when I arrived).

Stayed in December 2022

The room it had a order upon entering noisy view back parking lot not enough blankets ( only 1 ) very cold . Husband and I don’t like sleeping with heater on .

Location Breakfast Maid Service Excellent

Stayed in November 2022

The full breakfast came in handy. Not having to stop for and spend money on breakfast makes a big difference! I also liked the TV. There were so many channels & selections, it was easy to find something to put on and relax.

Stayed in November 2022

I stayed here for the first time in room 232. Just to rest for the night before I had to work the next morning. The 3rd floor occupant I'm guessing 332, was loud and walking around in circles all night, up and off the beds, moving around belongings and being disruptive. I am very disappointed in my first stay here, which I had no sleep from being disturbed repeatedly. I talked with Brenda at the desk the next morning, she understood the problem with loud guests. I would like a partial refund because I know drugs are in the building premises and have been for a long time. Please respect my reason and grant me a discounted price for what I had to pay for being sleep deprived. Much respect for the company, excepting some guests. Sincerely, Paul

Stayed in October 2022

The maids would not give us more than one set of towels…

Maid service was the worst ever!!!

Stayed in September 2022

Unfortunately, the interior, the elevator is broken if you have a room on upper floors you have to walk the stairs. the rooms are old and carpeting in dire needs of replacement. my bath towel was dingy with stains. it had been washed but the stains prior didn’t wash out. we were on bottom floor. the floor above had loud people that walked the loud creaking floor. light streamed in through the doorway, needs a strip bottom of door. emergency exits locked. only way in or out is through main entrance.

The exterior and entry and location are fine. Good breakfast.

Stayed in October 2022

Very old facility

Stayed in October 2022

Excellent room and breakfast

Stayed in September 2022

elevator was broken, there was trash on the floor in the halls, the coffee was luke warm and was not replenished, no fruit at breakfast, at check in clerk didn't think I was the guest because my name was Chris and I am female

location

Stayed in September 2022

the room was smelling to weed, we were transfer onto room and lots of smell of cigarettes and they didn’t want us to put us on another room we stay on that stinky room very unsatisfactory

nice area

Stayed in September 2022

The breakfast was the best part

Stayed in August 2022

house keeper barged in while we were sleeping

Stayed in August 2022