11130 Northwest Ambassador Drive, Kansas City, MO 64153, United States of America
#55 of 114 hotels in Kansas City
Guests' ChoiceBased on 421 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.5
Facilities
8.1
Staff
8.6
Value for money
8.1
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 9, 2024
Morgan
United States of AmericaThe guy revving his Harley outside our window at 9:30pm for 20 minutes. As a light smoker, and I totally understand not smoking in the rooms. I don't smoke in my house😊, and I appreciate that, but perhaps a bench or table with chairs so guests can gather and sit and chat a spell when outside.
Nikki is an exceptional employee. Helpful, Courteous, Kind and Friendly. She wasn't just kind to the guests, we observed her several times interacting with the other staff members there. Complimenting and laughing. Michael served up the breakfast and it was worth every delicious bite. He even showed me how the toaster machine worked when I burnt the first piece of toast. Excellent service! All the staff we encountered were friendly smiling faces when they spoke to us.
Stayed in May 2024
Reviewed: May 6, 2024
Karen
United States of AmericaOur child was looking forward to using the pool area and it was closed for maintenance. He was a little disappointed; however, we found a nearby playground to work off some energy.
The lobby and breakfast area decor/atmosphere, the comfortable bed, the very helpful and courteous staff.
Stayed in May 2024
Reviewed: April 27, 2024
Tammy
United States of AmericaWalls are a bit thin. Could occasionally hear the television next door. Fortunately, they didn’t watch TV very late so we slept fine. Not really within walking distance to many restaurants or convenience stores.
Large room. Comfortable king-size bed. Friendly, professional hotel staff. Early (free) shuttle to the airport. Hotel provides take-away breakfast bag (muffin, granola bar) for guests who leave early. Coffee is also available, even at 5am!
Stayed in April 2024
Reviewed: March 30, 2024
Priscilla
United States of AmericaWe were there 5 days no one came in the room for trash or fresh towels until day 4. Then they took what towels were on the floor and didn’t leave any clean ones.
Kids enjoyed the pool. Very shallow but my kiddos are young so it was perfect
Stayed in March 2024
Reviewed: March 25, 2024
Tommy
United States of AmericaBetter selection. Better coffee.
Room was clean. The selection was not very good. Coffee was poor.
Stayed in February 2024
Reviewed: March 5, 2024
Mccowan
United Kingdomno adverse comments
Trip went well
Stayed in February 2024
Reviewed: February 10, 2024
Arthur
United States of AmericaLobby/halls cold. Even staff wearing coats
Fine location good. K Did not heat lobby area.
Stayed in January 2024
Reviewed: November 28, 2023
Kerry
United States of AmericaBlack marker marks on the bedspread, kind of freaked me out a little. But it wasn’t that bad.
Very nice room! Staff was very friendly and helpful! The room was clean, but bedding was slightly worn with black sharpie marker marks on the bedspread. But other than that it was very nice.
Stayed in November 2023
Reviewed: November 23, 2023
Mitch
United States of AmericaOld.
Quick check in. Comfortable beds. Good location if you have car.
Stayed in November 2023
Reviewed: November 12, 2023
Mark
United States of AmericaThe room at the breakfast was crowded. Hardly aby place to sit.
The bed was very comfortable and area surrounding motel felt safe
Stayed in November 2023
Reviewed: November 4, 2023
Teresa
United States of AmericaOatmeal at breakfast was awful.
Location
Stayed in November 2023
Reviewed: November 1, 2023
Terry
United States of AmericaExtend breakfast to 10 AM
I liked the facilities and staff. The continental breaksfast was good.
Stayed in October 2023
Reviewed: October 25, 2023
K
United States of AmericaWe were only there one night to catch an early flight , everything was good for that purpose
Beds are so comfortable I slept like a baby, early flight, they have us a to go bag with muffin, granola bar and fruit, shuttle was quick and on time
Stayed in September 2023
Reviewed: October 23, 2023
Brent
United States of AmericaOld hotel BW was fixing up. One staff was very helpful, one was difficult and frustrating.
Good location.
Stayed in August 2023
Reviewed: August 15, 2023
Laurie
United States of AmericaInternet WiFi was not great but, could have been related to the storm during my stay.
Staff was attentive and friendly
Stayed in August 2023
Reviewed: August 6, 2023
Mary
United States of AmericaPool area floor- dangerous.
Employee working the breakfast was amazing! Super friendly every morning. Swimming pool area was great other than the floor is beyond slippery. I was walking with tennis shoes and great soles and slipped. My kids slipped every time. Could be very dangerous.
Stayed in August 2023
Reviewed: July 19, 2023
Jennifer
United States of AmericaWaiting to long for room to be cleaned. They could have all least offered to pay for our beverage at the bar while we waited almost one hour
Parking and location good
Stayed in May 2023
Reviewed: July 17, 2023
Erika
United States of AmericaRoom was not clean. Old cheese shreds on the carpet and some grainy substance all over the bathroom floor.
Location - close to airport. Pet fee was reasonable.
Stayed in July 2023
Reviewed: June 25, 2023
Celine
United States of AmericaThe hotel has an awful perfume smell rooms are outdated
Good location to the airport and amenities. Staff was nice breakfast was good
Stayed in June 2023
Reviewed: June 7, 2023
Deborah
United States of AmericaI didn’t expect the bedding to be changed because we stayed more than one night, but it would have been nice to have the trash cans emptied.
The breakfast was good tasting, but they ran out of some of the hot food, and it wasn’t replaced when we were there for breakfast.
Stayed in June 2023
Reviewed: May 14, 2023
Marlow
United States of AmericaTV had scattered picture, freezing pixels, would change channels randomly. Schudle was not operating when our plane landed, had to find cab.
Breakfast was good, good selection.
Stayed in May 2023
Reviewed: May 13, 2023
Aviance
United States of AmericaFirst room smelled like cigarettes (but I was given a room change)
After switching rooms, it was clean.
Stayed in May 2023
Reviewed: May 3, 2023
Stephen
United States of AmericaBar and food service not available the evening of arrival. We’re told the staff member manning the bar and food had been taken to the emergency room
Handicapped room as requested. Room ready upon arrival.
Stayed in April 2023
Reviewed: April 10, 2023
Holly
United States of Americano complaints
it was clean, inviting, staff was extremely friendly and well presented. breakfast was good. they have an in-house mini diner that stays open till 10pm which I thought was good if you didn’t want to get out to eat.
Stayed in April 2023
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