The pullout couch was really uncomfortable for my daughter and was pretty stained and the bench in bed part of the room was ripped and the bathroom door was pretty waterlogged around the edges with paint smears around the door casing. Just seemed a little worse for wear. Everything seemed clean though.

They were so sweet! They checked us in after 2am the night of our stay and gave us a late checkout til 1pm! They gave us extra pillows and a blanket for the pullout couch too. Thanks so much!

Stayed in May 2024

Free breakfast was not the best.

We were just traveling through and spent the night. Room was clean and comfortable.

Stayed in May 2024

The room that I stayed in, the dresser top drawer wouldn’t shut close. The mirror had a corner crack, the toilet water pressure was low.

The property was clean, safe and it provided breakfast.

Stayed in May 2024

The toilet stomped up on day two but, it was able to be fixed.

The staff were exceptional including the front desk personnel all the way to housekeeping. The breakfast was pretty good. The selection was very limited.

Stayed in January 2024

Several homeless people

Location, cleanliness and very helpful staff.

Stayed in January 2024

Pool was cold

Breakfast was good, bedrooms were spacious.

Stayed in December 2023

NA

It was great for locations for food and store.

Stayed in November 2023

Pool was so cold. Crack in pool ceiling window. Luggage cart needs better rolling wheels or wd-40.

Nice staff. Close to grocery store!

Stayed in August 2023

The hotel needs some upgrades such as paint, modernized fixtures.

The location was perfect for spending time with grandson and going to various locations.

Stayed in October 2023

It was a little warn down and out dated.

It was in a nice area and felt safe during my stay. It was nice and spacious, it had 2 sinks which made getting ready easier.

Stayed in October 2023

The accessible room said it had a roll in shower but didn’t. The handicap parking was by doors that were “out of order”. The microwave wasn’t plugged in or near enough to an outlet. Cabinet with fridge and microwave had to be moved to plug it in.

Very clean.

Stayed in August 2023

The temp of our room was very uncomfortable, the outside weather was hot, humid but the room took awhile to cool down, then also the hallway temp was uncomfortable warm, the pillows were way too small

Clean, nice breakfast, magic trick during breakfast

Stayed in August 2023

In order to cool the room we had to keep the fan running the whole night.

That there was a suite for a family of 5 to stay in one room

Stayed in July 2023

Tv didn't get many channels and pool was kinda dirty

Great staff, nice hot tub and hot breakfast. Very comfy bed too!

Stayed in July 2023

All good

Clean

Stayed in June 2023

Property was a little tired.

Staff was very helpful.

Stayed in June 2023

I didn’t feel totally safe just outside the property.

The bed was super comfortable and the set up of the room was nice.

Stayed in June 2023

we had the farthest room on the fourth floor with our small dog we had to take out for potty walks. Also, the bed was one of those tall ones and I am only 5 feet tall. Very difficult to get into. A step would be nice

clean and comfortable

Stayed in April 2023

could have been cleaner

location, cost

Stayed in April 2023

room 212 king suite bathroom door needs replacing, the guests above us kids were very noisy at 3 am.

location and price

Stayed in February 2023

The location was easy to get to but not down town.

Stayed in February 2023

The fridges dont seem to have a thermostat, so things tend to freeze regardless of which part of the fridge you put them in. I love things ice cold, so a few minutes outside solves the problem. A minor, picky thing. Not a complaint, but a word of caution: the 3pm check-in time can be a bit of a zoo with everyone arriving at once. The staff work like demons to get everybody sorted, so have a little patience.

Again, Best Western rescued me. I was forced, (for one reason or another) to return to North Knoxville having left a few days previous. This hotel welcomed me back without a quibble. I was pleased to be back, as the staff are brilliant. The room was basically the same size and layout as first time. I did discover the laundry room this time. You have to ask for the door key and the room is on the outside on a corner. Train noise on the back of the hotel is less and less disturbing when they sound the horns than the front. Overall, a splendid place where you get a decent night. It does get busy at weekends, so book your dates as soon as you think of them.

Stayed in February 2023

My only quibble, and its so small but needs saying, I didnt notice any USB ports i the room for charging, so bring your full kit to plug in. Oh, that and beware, the train tracks are nearby and they sound the horns loudly through the night sometimes.

The location is ok, surrounded by other hotels and set back enough from the road that the usually light traffic is not an issue. Many places to eat within walking distance and a supermarket next door. I recommend the Applebees as the staff are fabulous. Breakfast is adequate. The swimming pool and jacuzzi are worth having a go in. The pool is limited to 5 feet. The room is spacious, with fridge and microwave. Glory be for us Brits, a good size tub to soak in. So good, I'm returning to it a few days later after a mare elsewhere in Tennessee.

Stayed in February 2023

Front desk was great.

Stayed in January 2023