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  5. Reviews of Best Western Moreno Hotel & Suites

Reviews of Best Western Moreno Hotel & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

24840 Elder Avenue, Moreno Valley, CA 92557, United States of America

#12 of 16 hotels in Moreno Valley

Guests' Choice

Review Score

Based on 643 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    7.7

  • Facilities

    7.3

  • Staff

    8.0

  • Value for money

    7.1

  • Free WiFi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 30, 2024

    8.0
    It was good
    • Couple
    • Double Room with Two Double Beds and Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice room nice amenities

    Nice property

    Stayed in April 2024

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Nothing that I can think of.

    The room was very clean. Breakfast was just adequate.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Couple
    • King Room with Bath - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator was not working when we were trying to get to our room. I can’t take stair so clerk had to reassign us a room on first floor.

    Quiet, comfy, accessible, accommodating when they had to be.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Decent room, odd employee behavior.
    • Family with young children
    • Double Room with Two Double Beds with Roll-in Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The employees gave weird vibes. The lady at the front desk gave us wrong directions to our room, pointed us to one way and we walked all the way to the other to find our room. While we were in there, someone who I assume is an employee knocked once then proceeded to open our door. Without thinking I immediately shut the door in his face as I was right by the sink. I called my boyfriend over to check who it was and the “employee” just waved and gave no explanation as to why he was trying to get into our room. Scary experience.

    The area was nice.

    Stayed in February 2024

  • Reviewed: December 9, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast was great just the people on top of my room you can really hear their footsteps loud

    Stayed in December 2023

  • Reviewed: November 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I I did not like the stairs are the elevators

    I liked it very good but there's one thing that I did not have time for it so I County 8 and run

    Stayed in November 2023

  • Reviewed: September 18, 2023

    8.0
    It was a nice setting
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Clean

    Stayed in August 2023

  • Reviewed: September 4, 2023

    7.0
    Could have been more comfortable
    • Leisure trip
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was so hard we were hurting the next day and was kinda noisy when we were trying to sleep

    It was clean

    Stayed in September 2023

  • Reviewed: August 29, 2023

    7.0
    Ok not the Best
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Outdoor corridors dirty, no trash receptacles outdoors, outdoor areas need a good steam cleaning. Night had vehicles parked in lot, that obviously were not staying in hotel, but in cars 😳 we have stayed here 5 years ago, never experienced that then

    Great location, comfortable rooms, Great Breakfast

    Stayed in August 2023

  • Reviewed: August 27, 2023

    8.0
    Overall I'd Stay Here again...Thank U
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didnt like that the Security...hardly patrolled th e building

    Breakfast was okay and location wish you would have been closer to my room

    Stayed in July 2023

  • Reviewed: August 14, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • King Room with Bath - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioning was not working

    It was okay and clean

    Stayed in August 2023

  • Reviewed: July 30, 2023

    8.0
    Adequate
    • Leisure trip
    • Solo traveler
    • King Room with Bath - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    See above

    Breakfast was great. The first room I was given was filthy, had been smoked in, had been cleaned since the last guests checked out if they even checked out at all. The room I got needed an easy chair. Microwave should not have occupied the entire eating table; it needed a separate place .

    Stayed in July 2023

  • Reviewed: June 16, 2023

    8.0
    pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    refrigerator didn’t cool well.

    clean quiet lots of parking towels changers without asking

    Stayed in June 2023

  • Reviewed: June 10, 2023

    7.0
    Hospitable staff, but some facilities were out of order.
    • Leisure trip
    • Solo traveler
    • King Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The jacuzzi, which was the reason I booked this place, was out of order. The thermostat in the room was broken, so my room stayed in the 60’s all night.

    Staff was so accommodating, room was very clean

    Stayed in March 2023

  • Reviewed: May 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    AC was not working when we got to our room and the ice machine had no ice ,no toilet paper in the bathroom had to hunt down a maid.. call the front desk 2 times and no shampoo or soap as if the room was not clean floors were very dirty. My feet turned black

    Very close to the reception we attended

    Stayed in May 2023

  • Reviewed: May 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I never got my deposit back and the room was spotless when we left.

    Stayed in April 2023

  • Reviewed: May 11, 2023

    6.0
    Sleeping was horrible broken Bed.
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The mattress/ bed was really uncomfortable, like it was broken and split in half so the bed / mattress was making a u shape down the middle and sinking in . Thank you

    The location was great and quite enjoyable, but I a slight problem, your bed/ mattress was very uncomfortable it felt like it was old and slumpy, please , fix this problem and issue for other clients.

    Stayed in May 2023

  • Reviewed: May 3, 2023

    8.0
    Great stay, helpful amd courteous staff decent price
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds with Roll-in Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the guest above us sound like they were filled with kids running for hrs. Most people in disabled rooms are older or at least generally needing of more rest so that taken in consideration when assigning rooms would help with that

    They made sure to change order of service for rooms to make sure we had a accessible room (disabled) available on ground floor like I asked right next to disabled parking. Breakfast was delicious and constantly be topped off as was coffee. Night person Jen, allowed me to sit up at lobby amd chat between doing her duties while I adjusted to being in the area (trauma/ ptsd from an attack in town) Morning staff was sweet as well

    Stayed in May 2023

  • Reviewed: April 26, 2023

    8.0
    Clean, comfortable room
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no liquid soap All shampoo containers were empty Only 1 small, 1 use tube given

    Breakfast was good Area seems well kept

    Stayed in April 2023

  • Reviewed: April 21, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Suite with Balcony - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    cold room a young Lady screaming outside my door

    Stayed in April 2023

  • Reviewed: April 13, 2023

    8.0
    good breakfast, pretty landscape
    • Leisure trip
    • Solo traveler
    • King Room - Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    hot tub was cold, no discount for staying a week.

    friendly staff, nice landscaping

    Stayed in April 2023

  • Reviewed: April 5, 2023

    7.0
    Would stay here again for a quick trip
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I’ve stayed at this hotel more than once but last nights stay, I had to move my car to a more light up spot as I saw a couple of sketchy people in the parking lot. A couple of cars were taking up two parking spots which was frustrating and it’s hard to turn around in the parking lot due to it being small. The floor needs to be mopped properly and swept, I have to clean my feet, wear slippers or shoes before I get into bed. The room’s bathroom smelled odd like moldy sponge and the door needed to be adjusted as it was kinda loose from the hinges.

    Free breakfast is what I enjoy about the stay, should be until 10am though. The price is affordable especially last minute reservations

    Stayed in April 2023

  • Reviewed: April 3, 2023

    7.0
    Good
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it smelled really bad like cigarette… the tv wasn’t working… the bathtub was dirty….

    it was spacious…

    Stayed in April 2023

  • Reviewed: March 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Did not seem kid friendly

    Great location. Many stores and restaurants within walking distance. Friendly and helpful staff.

    Stayed in March 2023

Showing 1 - 25

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