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  5. Reviews of Best Western Orlando East Inn & Suites

Reviews of Best Western Orlando East Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8750 East Colonial Drive, Orlando, FL 32817, United States of America

#325 of 388 hotels in Orlando

Guests' Choice

Review Score

Based on 228 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    7.5

  • Facilities

    6.9

  • Staff

    8.0

  • Value for money

    6.8

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location is kinda in the middle of no where.

    The room was clean.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed mattress quality

    Location

    Stayed in April 2024

  • Reviewed: March 29, 2024

    5.0
    Not clean and needs many updates. Definitely not a place to bring kids.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The floors were dirty, there was a huge chunk taken out of the wall, wall smudges from god knows what, when I lifted the mattress to check for bed bugs I found a unopened condom, the mattress was stained along with the bed frame, the headboard had mystery juices on it, the hair dryer was broken and unusable, there were stains on the chair, the TV stand and night end table all were scuffed up, closet door was damaged, coffee for the coffee pot was expired, there was a hug bug of some sort waiting for me next to the bed when I arrived and I’m assuming it got in because the door didn’t seal well at all and there was a huge gap from the ground to the bottom of the door. Very musty smelling. Fridge and microwave were dirty.

    I enjoyed that it was close to a local friend. It was quiet for the most part but I think that was just because there weren’t many people there. Had cold AC.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    5.0
    House keeping needs to better be trained and learn to respect guest
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    1- No hot water in one room of two I rented. 2- Breakfast , no sausage, Bacon or turkey . Only served scramble egg, waffles and oatmeal as main corse, I find that unexceptable . 3- Check out is at 11 am, I came up to my room from lobby after coffee, and there were 3 people inside my room. Housekeeper and two gentle man, one sitting in top of the dining table and the other in a chair while the female employee was standing by the dresser. I had place luggage in the car but I had a box of special pastries in the refrigerator in my room and again check out was at 11, this occurred at 10:35. They had place the pastries in the bottom of the cleaning car by the towels . I said to them I have not checked out yet why are you here.. and where is my food that was in the fridge . They pulled it from the cart and gave to me and tried to apologize. That is absolutely unacceptable . I throw away as I could not in my right mind bring home food that had been tampered with. I did inform front desk , they stated the would inform manager . The least I expect is a call from management to inform me of measures taken

    Property clean, front desk staff were very polite, helpful and professional.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    5.0
    Mediocre
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Place looks old and bit run down although they tried to update parts of it.

    Did their best to accommodate us

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Good Stay for one night
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were not that bad but they could use some patch up and also reduce the humidity.

    Staff , location and the price at that moment

    Stayed in February 2024

  • Reviewed: February 26, 2024

    6.0
    This BW did not meet my expectations 😕
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This place did not meet my expectations. It was closed to my event.

    I did not have breakfast there.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    very clean room, very comfortable bed and excellent breakfast. Rooms need to be updated to modern t
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    outdated bathrooms, lights that dont work, tv remote that did not work, and ripped curtains.

    liked the staff, cleanliness of the room, and the hot breakfast in the morning.

    Stayed in February 2024

  • Reviewed: November 5, 2023

    8.0
    Great hotel for a quick trip to Orlando for a sports event.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee at breakfast was not strong enough for me, but I do like very strong coffee. The room had new flooring and updated furniture and decor, but the building is older and the air was a bit stale when we first entered.

    Hotel is easy to find. Staff incredibly friendly and helpful. Very clean property. Breakfast was plentiful and fresh.

    Stayed in November 2023

  • Reviewed: October 13, 2023

    7.0
    Ok for the purpose of my visit, but not great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Design, construction was old style, no elevator to 2nd floor and doors stuck, both room and bathroom, like perhaps the building wasn’t level

    Location

    Stayed in October 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Loud highway noise.

    Stayed in August 2023

  • Reviewed: July 12, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Older facilities

    Location

    Stayed in July 2023

  • Reviewed: May 25, 2023

    7.0
    Good for one night, wouldn't do more than that.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was hard as a ROCK. Right next to the busy highway so it was also loud. The door did not have a sweep on the bottom so there was a huge gap to the outside.

    Very clean and appears to be updated(fresh-looming paint, etc) the floors were hard instead of carpet which was nice.

    Stayed in May 2023

  • Reviewed: May 24, 2023

    6.0
    Affordable, but lacking luster
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Quality of the room was outdated and pitchy patched together. Drywall repairs just painted over and not sanded, drywall buckling in the bathroom, refrigerator dripping inside and rusted through the door. Drink cup rings still on side table next to bed, and peanuts on the floor. AC would not go below 71 degrees and it struggled keeping the room cool.

    Price was affordable.

    Stayed in May 2023

  • Reviewed: March 13, 2023

    7.0
    good place to sleep
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    staff was helpful an courteous, located next to the highway convenient but loud

    rooms an breakfast were basic but clean an was perfect for what we needed

    Stayed in March 2023

  • Reviewed: February 26, 2023

    7.0
    No money meant unhappiness especially since the Mardi Gras was our sole purpose for traveling there.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Floor hard; need some type of carpet pieces...no laundry bag or shower cap... no ice bucket or cups at time of check-in... had to request more washcloths; not enough in their for two people for which was registered... batteries in tv remote no longer worked; but front desk was able to give to me right then and left bad ones with him... UNABLE TO ACTUAL PARK NEAR ROOM (GUESTS OF CUSTOMERS PARKED IN SPACE ENTIRE TIME)...toilet really low and small... WORSE DISLIKE OF ALL WAS THAT MY CREDIT CARD WAS PLACED ON HOLD IN THE AMOUNT OD $325.26 DURING THE PAYMENT PROCESS FOR UP FRONT AMENITIES $100 FEE AT FRONT DESK CHECK-IN; ON WEDNESDAY FEB 15, I PAID THE TOTAL AMOUNT OF RESERVATION PRIOR TO MY FRIDAY FEB17 ARRIVAL. ON SATURDAY (FEB 18), I WASN'T AWARE OF HOLD UNTIL I TRIED TO PURCHASE SOMETHING WHILE ATTENDING MARDI GRAS IN SANFORD FL. I HAD TRANSFERRED ALL CHECKING FUNDS TO THE CREDIT CARD. FRONT DESK WAS NOT ALLOWED TO RELEASE MY FUNDS AND THE MGR DIDN'T RELEASE UNTIL SUN FEB 19. THE HOLD FUNDS WEREN'T CREDITED BY THE BANK UNTIL TUES FEB 21. SO BASICALLY I HAD NO MONEY UNTIL I WAS ABLE TO MAKE LOAN ARRANGEMENTS ON SUNDAY, FEB 19 TO SPEND AT ANOTHER EVENT SCHEDULED THAT DAY. FORTUNATELY MY SISTER DID BUY ME FOOD FOR THE MARDI GRAS, BUT SHE HAD LIMITED FUNDS BECAUSE SHE ONLY HAD A CERTAIN AMOUNT ON HER CARD TO SPEND. SO I HAVE NO SOUVENIRS. IT WAS AWFUL!!!

    Room was clean... heater worked... had extra hangers... grab bar in bathroom... bath tub mat clean... cleaning staff was very cordial

    Stayed in February 2023

  • Reviewed: February 23, 2023

    5.0
    Didn’t know about renovations when I booked. Would give it another chance
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t use pool-dirty. Disappointed. Had a 12 year old who would have liked to swim

    Stayed in February 2023

  • Reviewed: February 20, 2023

    7.0
    Good hotel to spend the night
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I think was a little expensive!!

    the staff was really nice people, clean rooms, I really liked the parking, I had my car just in front of my room, so convenient and more when you have Litle kids.

    Stayed in February 2023

  • Reviewed: November 29, 2022

    8.0
    Pleasant enough for one night stay
    • Business trip
    • Solo traveler
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Original room views and location

    Breakfast options available, and Todd for working on changing the rooms at check in.

    Stayed in November 2022

  • Reviewed: September 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Roll-in Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    ALL WAS GOOD

    Location and price w2

    Stayed in September 2022

  • Reviewed: September 16, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Overfill parking lot with a police activity

    Nice stuff, cleanliness. Breakfast option included in the price

    Stayed in August 2022

  • Reviewed: April 25, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The room smelled of cigarette smoke just as I opened the door. The Inn waned to charge me extra if I dirtied the room such as smoking.It was already dirty from smoke. An easy way of scamming more money from a guest. Check your maids and see if they are smoking in the rooms.

    Okay room except it smelled of cigarette smoke. Features were fine, bed comfortable.

    Stayed in April 2022

  • Reviewed: April 24, 2022

    7.0
    Convenient, safe, affordable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast buffet

    it was fine. Economical and clean.

    Stayed in March 2022

  • Reviewed: March 25, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Floor was filthy. our feet were black!

    New inside

    Stayed in March 2022

Showing 1 - 25

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