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  5. Reviews of Best Western Plus Downtown Inn & Suites

Reviews of Best Western Plus Downtown Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

915 W Dallas Street, Downtown Houston, Houston, 77019-4739, United States of America

#32 of 424 hotels in Houston

Guests' Choice

Review Score

Based on 460 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.6

  • Free Wifi

    9.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 11, 2023

    9.0
    Awesome
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very close to downtown and awesome view of downtown buildings. Close to everything nearby. Do you need to take down those cables that disrupt the view downtown ha ha thank you wonderful staff.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Love this hotel and location to downtown activities and events.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel was close to many downtown activities. However, there is one small area that would have made it difficult to walk from the hotel.

    The room was large and comfortable. Keurig in the room along with fridge and microwave. Staff was welcoming and accommodating.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Suite needed some repairs.

    Clean and comfortable

    Stayed in May 2023

  • Reviewed: July 3, 2023

    10
    Great stay!
    • Business trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was great! No complaints.

    The staff were very helpful and friendly. Everything was clean. Beds were comfy. Pool was still cool despite the heat. Breakfast was perfect! I appreciated the to go burritos or sandwiches. I would highly recommend and will stay again if I am in Houston.

    Stayed in June 2023

  • Reviewed: June 30, 2023

    9.0
    Nice hotel in a city will plenty to see.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Nothing about the hotel, but beware all drivers in Houston, and probably all of Texas, are completely mental and the road signs leave a lot to be desired - even Google is confused! We negotiated it safely though and once you get used to it, it's fine.

    Nice hotel, beginning to show its age, A very spacious and quiet room where everything worked, including the aircon thank goodness as it was 105f one day (that's over 40c for anyone under 12)! Breakfast was really good with a variety of things to choose and was available until 09.30. Reasonably well situated with restaurants in walking distance and we felt reasonably safe, although best to Uber back for a few dollars if late.

    Stayed in June 2023

  • Reviewed: June 28, 2023

    9.0
    Always a perfect place to stay and location!
    • Leisure trip
    • Travelers with friends
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking

    Location! Location!

    Stayed in June 2023

  • Reviewed: June 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    there was a lady at the reception/front office on week nights. she is obnoxiously rude and was racist to me and friend. not s expected. the boy/gentleman on duty is very helpful but the lady should be changed

    Stayed in June 2023

  • Reviewed: June 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Entrance is a little steep and will scratch the under carage of your car

    Good breakfast

    Stayed in June 2023

  • Reviewed: June 17, 2023

    8.0
    Great place, great staff. Wish I had had my swimming togs with me for the pool.
    • Leisure trip
    • Couple
    • King Suite with Roll-In Shower - Disability Access
    • Stayed 3 nights

    Extra sound proofing between rooms would make a difference.

    There was a great selection of hot and cold food for breakfast. The bed was very very comfortable and everything was very clean. Andrew at the front desk was very helpful, along with Jin and another lady on our last day. Andrew was very quick to deal with a noise issue from the room next door.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    8.0
    Nice hotel close to the city center and Bayou park.
    • Leisure trip
    • Couple
    • King Room with BathTub - Disability Access
    • Stayed 1 night

    Nice hotel close to the city center and Bayou park.

    Stayed in May 2023

  • Reviewed: June 12, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 6 nights

    location

    everything

    Stayed in June 2023

  • Reviewed: June 9, 2023

    9.0
    The hotel was very good, however the surrounding area I felt unsafe, as I didn’t have a car.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Whilst location was close to downtown, the immediate area I didn’t feel particularly safe walking. Instead felt compelled to Uber into downtown.

    Breakfast was pretty good, lots of choice & variety. Room size was very good. Reception staff very helpful and obliging.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    9.0
    excellent
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    no bidet.

    friendly staff , big rooms, good value for money.

    Stayed in May 2023

  • Reviewed: June 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    needed more parking.

    It was in a great area with security at nights that made it feel safer.

    Stayed in June 2023

  • Reviewed: May 31, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No wifi during entire day, pool is too small to do laps

    Room was very spacious

    Stayed in May 2023

  • Reviewed: May 30, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice place, clean, near Downton.

    Stayed in May 2023

  • Reviewed: May 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    We found the breakfast tables and floor used to become dirty as the guests started having breakfast in the morning but nobody was there to clean. The hotel staff should make sure the tables and floor are kept clean and the area should be kept hygienic. The sanitizer dispenser was empty throughout our 3 day stay. If the dispenser is kept there it should be ensured it is filled and in working condition all the time.

    The room had good space and was clean and tidy. The daily housekeeping was something we liked. The breakfast offered everyday was pretty good. 24/7 coffee was a plus. The hotel staff were nice and friendly. The hotel was very near to downtown that made it very convenient for us to visit the downtown area, the museum district was also around 3 miles and had direct connectivity from a nearby metro train station so the location of the hotel was very good. We would like to come again to this hotel.

    Stayed in May 2023

  • Reviewed: May 28, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was cozy and right on the out skirts of downtown so it was still quiet. The breakfast was amazing and it was definitely in my budget

    Stayed in May 2023

  • Reviewed: May 22, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Very Clean hotel

    Stayed in May 2023

  • Reviewed: May 21, 2023

    10
    Downtown Houston perfection
    • Business trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    This hotel was exceptional. I found absolutely no flaws. Did not skimp on towels or shampoo or soap. Room is clean. Air-conditioning worked. The people were friendly. There was enough parking. They even have a security guard every night to watch over the property.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    10
    I would definitely be returning
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was great!

    I love the breakfast and friendly staff

    Stayed in May 2023

  • Reviewed: May 11, 2023

    10
    Good location, spacious rooms, nice people.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Really big room. Nice people at the reception desk. Free coffee, tea, chocolate 24h. Downtown within walkable distance. Security at nights.

    Stayed in May 2023

  • Reviewed: May 10, 2023

    9.0
    stayed here many times
    • Leisure trip
    • Couple
    • King Room with BathTub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    all good

    very convenient

    Stayed in May 2023

  • Reviewed: May 10, 2023

    8.0
    overall we had a good stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    tub was not clean, they ran out of food for breakfast

    staff, location, price

    Stayed in May 2023

  • Reviewed: May 5, 2023

    9.0
    Wonderful
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    clean

    Stayed in May 2023

Showing 76 - 100

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