2575 South 11th Street, Kalamazoo, MI 49009, United States of America
#14 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 446 hotel reviews
7.3Cleanliness
7.8
Comfort
7.9
Location
8.5
Facilities
7.6
Staff
8.3
Value for money
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Elizabeth
United States of AmericaHad one bad experience with staff member, Lou from the kitchen who was not very understanding about using the toaster an hour before breakfast time due to me having to leave early to run the Kalamazoo marathon. Very rude and unpleasant.
First time in Kalamazoo, decent location to downtown, has a nice pool and hot tub for the kids.
Stayed in May 2024
Reviewed: May 6, 2024
Arielle
United States of AmericaA little out dated but not bad.
Very nice staff! Good coffee, friendly people!
Stayed in May 2024
Reviewed: April 8, 2024
Freeman
United States of AmericaLight came in all around the door. So even if you put towels on the floor it doesn’t help. There was no blackout curtain. The air conditioning unit in the room was extremely loud. No breakfast until after 7.
Easy check in. The coffee station is nice.
Stayed in April 2024
Reviewed: March 31, 2024
Rasheeda
United States of AmericaThe kids got in pool and it must had too much chlorine in it, their eyes were burning and you could smell it, hot tub had bubbles as if it was a cleaner in there and was brown stuff on top the suds… maybe should’ve been warned if had just been cleaned or cleaner in it. More towels could’ve been available
Had the pool and hot tub, pricing of room Room size
Stayed in March 2024
Reviewed: March 23, 2024
Joette
United States of AmericaYou could smell the pool chemicals throughout the building. In my room, there was a used coffee pod in the coffee maker. The bathroom faucet was pretty dirty. The shower had cracked tiles and the caulk was discolored. There was poop in the toilet when I first used it.
Overall it seemed decent.
Stayed in March 2024
Reviewed: March 23, 2024
Jennifer
United States of AmericaAfter the first night I was the the hot tub broke
I liked the room size and the spa
Stayed in March 2024
Reviewed: March 17, 2024
Alicia
United States of AmericaThe pool area was small.... But there was a hot tub.
The rooms were really large and comfortable and didn't feel smashed. We got the room for my 15-year-old's birthday party and it fit him and several of his friends without feeling like we were on top of each other
Stayed in February 2024
Reviewed: March 6, 2024
Samantha
United States of AmericaThe smell of the pool right when you walk in.
The check in lady was so kind, sweet funny and very personable!!! She made checking in easy and painless and then explained where our room was and answered all questions!
Stayed in March 2024
Reviewed: March 5, 2024
Desiree
United States of AmericaThe only thing we didn't like is that the pool was freezing and the hot tub always had black stuff floating on top of the foam. I know a spa is supposed to have some bubbles but this was very foamy and didn't go away when the jets were off. The chlorine fumes were so strong that it burned our eyes. I wish they would clean the hot tub and pool better instead of just throwing more chlorine in it.
We had a wonderful stay. The staff was great and the hotel was very clean. It was nice to be able to take my service dog with me as well. The breakfast was amazing. We loved that it wasn't just a little continental breakfast, but an actual full breakfast with eggs, sausage, biscuits and gravy, waffles fruit and so much more. We will definitely be staying there again. Thank you for a great experience.
Stayed in March 2024
Reviewed: February 26, 2024
David
United States of AmericaMy room could have been cleaner. The carpet needed better vacuuming. The counter around the stove burners and sink was gritty and definitely needed a serious cleaning.
Breakfast was good but lacked sugar free syrup. The location was right next door to our forum at the delta marriott conference center. I got a suite for the same price as as our special rate at the Delta Marriott. .
Stayed in February 2024
Reviewed: February 22, 2024
Catherine
United States of AmericaI had a gift certificate to use and the front staff didn't know how to ring up the gift card . I had to pay by credit card . This was ver upsetting !
It was fairly clean reasonably priced for what we needed it for - just sleep
Stayed in January 2024
Reviewed: February 9, 2024
Jessica
United States of AmericaUpon entering my room an odor came from the restroom that smelled spoiled/ musty. They changed my room but in the other room, I was not comfortable at all since the mattress was worn. From the pictures, I posted there were no blackout curtains to shut out the building light. I talked to 2nd shift and she never got back to me.
That though there were some hiccups the manager was very professional and assisted with my concerns in a respectful manner. Also, the young male staff though it wasn't his job helped to assist quickly with sanitation to the hotel room bathroom upon my arrival to the room. HANDS DOWN CUSTOMER SERVICE WAS AMAZING AT THE FRONT DESK on the 1st and 3rd shifts.
Stayed in February 2024
Reviewed: January 29, 2024
Nancy
United States of AmericaThe first floor and elevator floors were wet because of kids from the pool. REALLY wet. The staff put up a sign but didn’t mop. Slippery.
Location was great.
Stayed in January 2024
Reviewed: January 25, 2024
Rebecca
United States of AmericaWe decided to stay last minute so we looked online at prices and chose this one. When we drove there and went to book the room the front desk lady said it was $45 more than it did online. We asked if they world price match she said no. So we went to the parking lot booked with a 3rd party and 5 minutes later we were able to check in. The pool towels were hard to get. They kept running out! We visited the pool three times and each time getting a towel was difficult. Lastly, on the morning of check out while showering i noticed the dirty cleaning rag hanging on the shower curtain rod. 🤮
Room was ok. A little worn but clean. Pool was nice as was the hot tub the location was easy to find and convenient. The front desk clerk was nice. Awesome hot chocolate and coffee station ready for use 24/7!
Stayed in December 2023
Reviewed: January 1, 2024
Bridgette
United States of AmericaHad a smell in the hallway in the room. So I bought the ticket you're supposed to bat and stuff. Okay, you're a ticket. I don't know what to do.
The good hot breakfast.
Stayed in December 2023
Reviewed: December 31, 2023
Allyssa
United States of AmericaHorrible beds and pillows, in a questionable neighborhood.
The hot tub and pool area were great.
Stayed in December 2023
Reviewed: December 26, 2023
Tanya
United States of AmericaThe bathrooms are in dire need of fans. Excessive humidity is ruining the ceiling finishes and making using mirrors after a shower impossible fir a time.
Clean comfortable beds and rooms.
Stayed in December 2023
Reviewed: November 28, 2023
Jillian
United States of AmericaRooms could use some updating and the mattress had stains.
Good location. Great breakfast. Friendly staff. Pool hours went until 10 pm which was nice.
Stayed in November 2023
Reviewed: November 5, 2023
Nadia
United States of AmericaBeds here are a lil stiffer than we like so if you have people with back issues be sure to bring a mattress topper for extra support
Breakfast was stellar for being apart of your stay! Staff is friendly snd rooms were clean!!
Stayed in November 2023
Reviewed: October 22, 2023
Gary
United KingdomThe receptionist was very friendly . The room was nice. we were upgraded from a queen to a king sized bed. There were tea and coffee facilities to use at anytime.
Stayed in October 2023
Reviewed: October 17, 2023
Geraldine
United States of AmericaCould not find front door....cars were parked on side. We walked the perimeter of the building since we parked by pool door. When we got to desk, ladies were busy at computers. We were not greeted well....more like....oh, we will get to you...but it was not said! Rest of staff helped when they could.
Breakfast was yummy!
Stayed in October 2023
Reviewed: October 16, 2023
Bernie
United States of AmericaThe people above us were very active and we could hear them walking and moving about all night.
Location to WMU. Is very good.
Stayed in October 2023
Reviewed: October 9, 2023
Linda
United States of AmericaRoom stayed cool heat would barely come on
Stayed in October 2023
Reviewed: August 29, 2023
Penny
United States of AmericaBreakfeast bar not enough food
Cleanliness and the bed was great
Stayed in August 2023
Goveđari, Croatia
Borås, Sweden
Claix, France
Ordu, Turkey
Veľká Lomnica, Slovakia
Amman, Jordan
Rishīkesh, India
Vallebona, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content