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  5. Reviews of Best Western Plus Lubbock Windsor Inn

Reviews of Best Western Plus Lubbock Windsor Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5410 I 27, Lubbock, TX 79404-4500, United States of America

#50 of 70 hotels in Lubbock

Guests' Choice

Review Score

Based on 164 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    10.0

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Showing 1 - 25

  • Reviewed: May 2, 2024

    6.0
    did not meet expectations
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    the bed was soft and not comfortable at all. The property is by a main road and not quiet

    breakfast was ok, staff was friendly

    Stayed in April 2024

  • Reviewed: February 1, 2024

    7.0
    Good
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Cool

    Stayed in December 2023

  • Reviewed: January 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Size of the room

    Stayed in January 2024

  • Reviewed: November 1, 2023

    8.0
    Nice
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The upright light stand didn't have a knop to turn on. All was good 👍

    Good breakfast 😋

    Stayed in October 2023

  • Reviewed: September 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Water pressure is set to low takes longer to get soap off. Shower heads need replaced Was offered no water this time girl came from setting over on the bench acted like we imposed on her we stayed there a few weeks back young girl then (different one) was very nice.We having been staying at this motel about six years now we do like how clean it is.

    Cleanness

    Stayed in September 2023

  • Reviewed: August 14, 2023

    8.0
    The staff were very friendly and excellent.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Needs a facelift.

    It was comfortable

    Stayed in August 2023

  • Reviewed: July 10, 2023

    7.0
    Was very satisfied.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was excellent!

    Stayed in July 2023

  • Reviewed: June 21, 2023

    8.0
    Great facility for an overnight and then gone.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    This is a “bare bones” motel. Better bring your own shampoo because the only(!) items in the room were one bar of soap and a small bottle of lotion. That’s it. No ice bucket, plastic glasses etc. - just the soap and lotion.

    location and the staff friendly & helpful

    Stayed in June 2023

  • Reviewed: March 30, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    breakfast was not as good as it should have been no food Sunday morning at 9:00 when sign says breakfast until 9:30 bacon not good at all.

    Stayed in March 2023

  • Reviewed: March 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    the towels and no washcloths

    Stayed in March 2023

  • Reviewed: March 15, 2023

    6.0
    Price was good and the staff was nice, but the pool and fitness area were inadequate.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was too dirty to even consider getting in. Equipment in fitness area not functioning properly.

    Breakfast was good.

    Stayed in March 2023

  • Reviewed: January 5, 2023

    7.0
    good value as a place to sleep.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    bathroom had no glasses and minimal towels.

    value.

    Stayed in January 2023

  • Reviewed: January 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    location

    Stayed in December 2022

  • Reviewed: August 27, 2022

    7.0
    Overall good place to stay for a night
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The fridge felt like it should have been colder. Had to request coffee cups and more wash rags and hand towel. The chair in the room looked dirty, ancient. I'm not a fan of carpet. These are not deal breakers for us for one night. The hot breakfast was great - seems hard to find now days.

    Overall good place to stay for a night; no bugs and clean, spacious room (I do miss the 'clean and sanitize signs I used to see') Location good but follow google, it's a little hard to get to. Nice hot breakfast - it was hot eggs, sausage, bacon, gravy & biscuits, waffles. Older rooms; would be nice if some furniture were replaced (worn and dirty looking) and I am not a big fan of carpet but beds were comfortable and we asked to be put in quiet room which we were. Staff were very friendly and helpful. It was good for the money and I would stay here again. Felt safe inside and out.

    Stayed in August 2022

  • Reviewed: August 22, 2022

    8.0
    the manager was such a delight, compared to a year ago.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the rooms smell

    The construction process was finally complete.

    Stayed in August 2022

  • Reviewed: July 10, 2022

    6.0
    ok for 1 night
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    needs some repairs/painting. minimal towels; staff at front desk not very knowledgeable.

    price

    Stayed in July 2022

  • Reviewed: July 6, 2022

    8.0
    comfortable
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    air conditioning was hot. no shower curtain in room when we arrived. housekeeping when confronted just kept saying I don’t speak English. took her to the room and showed her. she finally went and got one

    the halls are so hot. but property was fair put together

    Stayed in July 2022

  • Reviewed: June 29, 2022

    6.0
    Discouraging condition of facility in general. We expect more from units under your brand name
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The mattress was too hard for my liking; The window covering was missing a hook and did not close completely; NO wash clothes in our room; the clock in the room was incorrect and could not be set, it had corroded batteries too; the blanket was turned sideways on the bed when it was made up; could not get the desk lamp to turn on; when ai reported these issues at check-out, the clerk did not even bother to write them down

    Stayed in June 2022

  • Reviewed: June 22, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The chair in the room was Brocken

    Location

    Stayed in May 2022

  • Reviewed: May 8, 2022

    7.0
    Have stayed here twice and would consider them next time I am in Lubbock for a short stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The mattress' and pillows in the room were really needing an update, it was very difficult to rest because it was not comfortable unless you like sleeping on a hard bed. The pillows were a bit worn and have seen some miles or were cheap brands. With the remodel it would be nice if they could include a nice mattress and pillows.

    The facility has greatly improved since my last stay due to remodeling (because flooding of the winter February storm pipe situation). The breakfast was great, but prep area is a bit small so when people are making egg plate, cooking toast, and making waffles, it is a little snug. Options were nice, but would love bacon instead of only sausage links, but I survived.

    Stayed in May 2022

  • Reviewed: April 28, 2022

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was mediocre. Tasteless eggs and definately water based gravy. Our bed was a bit softer than usual. When we arrived our room had one towel and it appeared to have been opened and refolded different than the fresh towels we got at the desk.

    The staff were always friendly, courteous and helpful. Our room was clean.

    Stayed in April 2022

  • Reviewed: August 25, 2021

    7.0
    Good value, not a great part if town but good value. Very comfortable.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room keys did not initially work on entrance door or room doors. This was quickly resolved by guest agent.

    Breakfast was good. Could not beat for value.

    Stayed in August 2021

  • Reviewed: August 18, 2021

    6.0
    Close to everything. Easy access.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The ice machines were broken on both floors. The pool wasn’t working and they didn’t allow you to use the exercise room during the time the pool is down. There is no carpet in the hallway maybe they were doing repairs or remodeling not sure.

    The staff are nice.

    Stayed in August 2021

  • Reviewed: August 10, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no carpet in the hallway and it stunk, my remote was taped down with an electrical tape.

    Employees was very nice, breakfast was ok. My room was good.

    Stayed in August 2021

Showing 1 - 25

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