13337 W Grand Ave , Surprise, 85374-4070, United States of America
#7 of 9 hotels in Surprise
Guests' ChoiceBased on 274 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.9
Facilities
8.6
Staff
8.9
Value for money
7.9
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Clarissa
United States of AmericaWasn't enough space to eat breakfast, but it was the weekend so it was expected
Breakfast is great.
Stayed in May 2024
Reviewed: May 19, 2024
Chris
United States of AmericaFront desk personnel wasn’t overly friendly
Location and continental breakfast. The kitchen staff did a wonderful job.
Stayed in May 2024
Reviewed: May 2, 2024
Deanna
United States of AmericaLots of noise at night. Bed was just ok.
Breakfast was great. Staff were great.
Stayed in March 2024
Reviewed: April 12, 2024
Nicollette
United States of AmericaThe charges are still pending on my card and it’s been over a month.
Stayed in March 2024
Reviewed: April 2, 2024
Jennifer
United States of AmericaCould get in by making a left v turn.
Had a pool
Stayed in April 2024
Reviewed: April 1, 2024
Julie
United States of AmericaWe had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have no where to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his informaion and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email. Booking.com relocated us into a nice hotel near area we had booked the house rental. It was a very busy time in Phoenix. Spring training, air show, and final four. So it was difficult to find accomadations for us. But they did. And being that it was a last minute booking hotel. Booking.com covered the extra expense over our original payment for house rental. Took the stress out of worring about budget set for the rest of our trip. I dont know if any other website would have gone way beyond to help out a customer. We will forever be booking through them from now on. Especially, the whole situation was not their fault at all. Th home owner was a scammer.
Stayed in March 2024
Reviewed: March 26, 2024
Karis
United States of AmericaI wish they had a hospital rate. The price was exorbitant because of spring training. I had to have my key reprogrammed every day but service was fast & friendly. The elevator was a bit sketch but otherwise good property, and I’m picky.
It was easy to book and only a few minutes from the hospital where Dad was after an accident. Friendly staff. Clean and in mostly good repair.
Stayed in March 2024
Reviewed: March 5, 2024
Sandra
United States of AmericaKey cards were unreliable.
Pet friendly. Breakfast was a bonus.
Stayed in March 2024
Reviewed: February 8, 2024
Jennifer
United States of AmericaIt could be quieter in the rooms
Good location and nice amenities
Stayed in February 2024
Reviewed: February 6, 2024
Elena
United States of AmericaLove the waffles. Eggs potatoes bacon was kept fresh by hard working employee. She was available to meet our needs. Room spacious and clean.
Stayed in February 2024
Reviewed: January 2, 2024
Darlene
United States of AmericaVery few fitness machines
Clean, comfortable
Stayed in January 2024
Reviewed: December 15, 2023
Leslie
United States of AmericaI was so clean and everyone was so nice.
How it was so close to good shopping and Sun City West.
Stayed in November 2023
Reviewed: December 8, 2023
Carla
United States of AmericaClose to shopping
Stayed in November 2023
Reviewed: November 16, 2023
Briana
United States of AmericaBeds were hard.
Super convenient location. Shower pressure and heat was amazing.
Stayed in November 2023
Reviewed: October 30, 2023
Michael
United States of Americaaverage
Stayed in October 2023
Reviewed: October 21, 2023
Terri
United States of AmericaThe train noise, barking dogs in the room by us and pool noise.
The staff especially for breakfast was super friendly.
Stayed in October 2023
Reviewed: October 13, 2023
Jose
United States of AmericaAir conditioner was noisy
Stayed in October 2023
Reviewed: October 8, 2023
Larissa
United States of AmericaBed was extremely hard!!
Rooms were very clean
Stayed in October 2023
Reviewed: September 5, 2023
Lilia
United States of AmericaRooms have a weird smell.
Great location. You have everything you need around you. Target, Walmart, Olive Garden, Carl’s Jr, etc. Friendly customer service!
Stayed in September 2023
Reviewed: July 26, 2023
Caryn
United States of AmericaMore real food and not out of a can or box.
The waffles were good and coffee.
Stayed in July 2023
Reviewed: May 27, 2023
Pamela
United States of Americathe beds are very uncomfortable and hard
clean and great staff
Stayed in May 2023
Reviewed: April 24, 2023
Frank
IrelandRoom 134 .... don't stay in it...next to electrics room and constant buzzing every night
Friendly staff,nice breakfast good location
Stayed in April 2023
Reviewed: April 12, 2023
Kyla
United States of Americathe smell of the cleaner In the room was a little strong and the hotel is undergoing some renovations which wasn’t made known
the location was great, the room was clean alms the staff was fabulous!
Stayed in April 2023
Reviewed: January 18, 2023
Michael
United States of AmericaI really hate that all the hotels we've stayed at recently, including this Best Western don't clean & resupply your room each day. You have to request it. At the very least, I'd like fresh towels, supplies replenished & trash emptied. They DID pickup the trash outside our door promptly though. Also, would like a removable shower head. That said, I felt it was a good place to stay.
Our room had a sitting area with a half wall separating it from the "bedroom". The TV was in front of the bed, so I could read or write in the sitting area. The bathroom had a nice sized countertop, water pressure was good. The best thing about this hotel is the breakfast. They a lot to choose from...waffles, eggs, sausage, potatoes, toast, yogurt, donuts or sweets, milk, juice, good coffee.
Stayed in January 2023
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